- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
I loved the hotel, I thought a double tree Hilton hotel would be a really cheap version of a Hilton hotel but it felt exactly the same. The room was really nice, clean and comfortable. I always pick a Hilton hotel to stay in as you can guarantee a great stay. The only thing I didn’t like about the hotel is the receptionist on arrival as she was very cold. We had a long horrible journey and my young daughter was very tired, we had to wait hours for a taxi to the hotel as the taxi company’s kept saying it will arrive soon, after we were fed up of waiting we called the hotel asking if they could recommend a taxi company and they gave the number of a great one that arrived in minutes. By this point we were so cold and tired we just wanted to sleep, so to be greeted by a cold receptionist wasn’t a nice way of checking in. Then the receptionist only gave us one cookie and when we asked for another (there was three of us and we are supposed to get a cookie each) she made me feel stupid for asking and reluctantly handed me another and when I asked for the third she said she already gave it to me and I showed her what she had given me at which point another friendly member of staff handed me a cookie with an apologetic look on her face. Normally I wouldn’t mind about the cookie but while we were waiting in the cold for a taxi my daughter was crying and to calm her down I told her she could have our two cookies for being so patient so of course when we arrived she wanted three cookies.