- Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff. Comfortable room and clean. Terrible food in room service.
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1800 809 285Located in London's London City Centre neighbourhood, Crowne Plaza London - Kensington is in the city centre and near a metro station. Wimbledon Tennis Club and Twickenham Stadium are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Kensington Gardens and Hyde Park. Stamford Bridge Stadium and BT Tower are not to be missed. Our guests appreciate the hotel's quiet location.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Excellent location and staff. Comfortable room and clean. Terrible food in room service.
I checked in and got to my room to find that the room hadn't been cleaned properly the floor hadn't been properly hoovered and the bath hadn't been cleaned properly we opened the fridge to find papers in it looked like they'd Ben left by guests before us ,I complained about the air condition ,it wasn't working properly so they said that they would have a look at it and the next night it worked the opasite way around the heating wouldn't go on just a absolute nightmare the staff in the restaurant was appalling got the order all mixed up and when they got that sorted the food then came cold so we had to send it back yet again worst hotel I have stoped in for a long time
Location is great since we are close to main attractions and can easily be walking to.
Generally clean. Staff upgraded our stay cos we stayed for 10 days, very nice gesture. Halfway through the stay, a ceiling cover crashed down in the middle of the night. Scared the hell out of us. It was fixed the next day and the reception staff compensated us by giving us some membership points.
The staff is very friendly and always ready to help. The room size is very good compared to other hotels in the area. The location is perfect for tube access.
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