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"Definitely the staff and the room."

"The hotel is in a fantastic central location and the room was comfortable. The staff were friendly and helpful. "

"I travel a lot throughout Australia. The Sebel in Launceston has, by far, the best customer service of any place I have stayed in over the past eighteen months. All staff are genuinely attentive and helpful. It is clear through their interactions with guests that they really do want you to have a great stay. "

"Lovely clean , well appointed room. Seems to have been recently refurbished and looks very modern . Staff were friendly "

"Our booking was seamless. Staff at reception were very efficient upon arrival. The room was immaculately clean. We would highly recommend staying here to anyone especially if you are in town for business. "

"Lovely clean room, friendly staff "

"The room was spotless, Staff very friendly, Excellent location, Comfortable bed, Brilliant facilities and shopping center and town walking distance."

"Our room was very comfortable, check-in was a breeze and the vibe of the hotel was chill. Easy walking distance to bars and restaurants and the Cataract Gorge walking trails. "

"Very nice "