Breakfast, lunch, dinner served; Portuguese cuisine
Check availability

Reviews of Pousada de Lisboa, Praça do Comércio

5 out of 5
Pousada de Lisboa, Praça do Comércio
Praça do Comércio, 31-34, Lisbon

Reviews

9.6

Exceptional

Rating 10 - Excellent. 340 out of 437 reviews" "
Rating 8 - Good. 75 out of 437 reviews" "
Rating 6 - Okay. 16 out of 437 reviews" "
Rating 4 - Poor. 2 out of 437 reviews" "
Rating 2 - Terrible. 4 out of 437 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Justin Peter G D R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable location! Main sq of Lisbon. Great for city travel options all easily walkable and flat! Hotel says5* and small luxury hotel, and it certainly is! Staff incredibly helpful, knowledgeable efficient and friendly. In Lisbon the quality hotel of choice.
Stayed 7 nights in Mar 2024

10/10 Excellent

Marissa

Travelled with family
Everything is excellent! The place is so nice and clean! Customer service is superb!! Highly recommend!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was extremely comfortable and the food was delicious. It was very easy to check in and they went out of their way to arrange a private tour service for us for the day. The location is perfect for exploring the city on foot and easy access to taxis and tuktuks for touring. Plus everyone speaks good English! Total plus!
Stayed 4 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Gerardo

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel. Safe did not work and the light were flickering ask the time.
Stayed 2 nights in Feb 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

FLORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Perfect location. Helpful and friendly staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Liane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Norman

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever!
Stayed 2 nights in Oct 2023

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, well maintained with good character
Stayed 1 night in Oct 2023
Response from The General Director - João Rocha Neves on 23 Oct 2023
Dear Henry,On behalf of the Pousada de Lisboa team, we thank you for taking the time to share with us on feedback on your stay.It is our great pleasure to know that you had such a pleasant stay with us!We look forward to welcome you back in a near future.Best Regards,The General DirectorJoão Rocha Neves

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable, delicious breakfast.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Happy but!!!
we've had many travels. we got to the hotel early at 12.15 check in was at 3.00 we got our room at 2.58 other guests were arriving and getting their room. Can only assume they wanted to give us a specific room which ended up being a long walk from the elevators tucked away on the 4th floor. first time ever that's happened in our travels must say the staff were very friendly and the location ideal.Very clean and good service would recommend it based on those facts but still wonder why they made us wait till 3.00 to get our room
Stayed 6 nights in Sep 2023

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful historic hotel with very helpful staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
LOCATION FOR A GREAT VACATION
Stayed 4 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything.
Stayed 5 nights in Aug 2023
Response from Francisca Salvador - Guest Relations on 1 Sept 2023
Dear Mrs. Monica,On behalf of the entire team at Pousada de Lisboa, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada de Lisboa

10/10 Excellent

Luci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are attentive, friendly, cordial. A property, breakfast, staff. LOVED the hotel. Plan on going back.
Stayed 1 night in Jul 2023
Response from Francisca Salvador - Guest Relations on 5 Aug 2023
Dear Luci,Dear Mrs. Luci, On behalf of our entire team at Pousada de Lisboa, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada de Lisboa.Best regards, The Team at Pousada de Lisboa

10/10 Excellent

Luci

Stayed 5 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

10/10 Excellent

Michelle, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in old Lisbon
Lovely hotel right on the main square of Lisbon. Easy walk to many things in old town. Staff is incredibly helpful with excellent English skills. They arranged a transfer to Porto with 12 hours notice and worked hard to allow us to extend our stay by a day. Lovely breakfast included, steak restaurant next door also very good and part of the hotel. Rooms are big, good AC and quiet. Very comfortable sleep each night. I’ll be staying here next time I’m in Lisbon.
Classic room
Same classic room
Exterior of hotel
Stayed 3 nights in Jun 2023
Response from Francisca Salvador - Guest Relations on 5 Aug 2023
Dear Mrs. Natalie,On behalf of the team at Pousada de Lisboa, we would like to express our sincerest gratitude for your thoughtful and detailed feedback. Your opinion is a great contribute to us as it helps us improve our service and better meet the needs of our dear guests.Thank you for taking the time to share your experience with us. We look forward to welcoming you back to our hotel in the future for one more excellent stay with us!Kind Regards,Pousada Team

6/10 Okay

Mohamed

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 6 nights in Jun 2023

8/10 Good

Hua

Liked: Staff & service, property conditions & facilities
love the location which is close to city center, yet very quiet. The show floor has 2 levels which is little unsafe and needs to be improved.
Stayed 6 nights in May 2023

10/10 Excellent

Victoria

Stayed 2 nights in May 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Robin

Stayed 1 night in May 2023

10/10 Excellent

Nora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very helpful concierge, excellent location
Stayed 3 nights in May 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Visit
Location in Lisbon is ideal - can walk to a lot of good places including restaurants and shops. On the Targus River. Service was excellent. Breakfast was as good as many including a Bellini Bar. Didn't eat in the restaurant but had drinks in the bar - beautiful build out. Value was good. Would definitely stay here again.
Stayed 1 night in May 2023

10/10 Excellent

kathleen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! We were greeted and advised by Diogo who advised and kept tabs on us while trip. Bed & room was very comfortable & clean. Staff was so friendly & attentive. Great location. Unbelievable breakfast spread. We loved it!❤️
Stayed 3 nights in Apr 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Raymond, California
Clean, convenient, Very friendly Staff. We definitely come back.
Stayed 5 nights in Mar 2023

10/10 Excellent

Nigel, San Clemente

10/10 Excellent

Jean, Webster

Stayed 4 nights in Mar 2023

10/10 Excellent

Robyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Michael

Stayed 1 night in Mar 2023

10/10 Excellent

VIPUL, TAMPA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great property and walkable to nightlife/many restaurants!!
Stayed 1 night in Mar 2023

10/10 Excellent

Rajkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!! Staff is very helpful and go beyond duty.
Stayed 7 nights in Feb 2023

10/10 Excellent

Lyn

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, easy access to the city. Friendly helpful staff. Breakfast was buffet, good food and lots of choice. The restaurant is great if you like meat as it is essentially a steak restaurant. Food was excellent though. Thank you.
Stayed 4 nights in Feb 2023

8/10 Good

Vernon, Saint Michaels

10/10 Excellent

Luis, Guatemala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Luxury property

10/10 Excellent

Andrien

We had an awesome stay at the Pousada! Felt like we were almost staying in a museum.
Stayed 1 night in Nov 2022
Response from Pousadade Lisboa on 3 Dec 2022
Dear Mr. Andrien,Thank you for your kind review of your recent visit with us, I am delighted to hear that you enjoyed your stay.We do hope it will not be long before we are welcoming once again to the Pousada de Lisboa!Sincerely yours,Inês SubtilGuest Relations

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely hotel. Excellent breakfast and accommodating staff. Would definitely stay here again!
Response from Pousada de Lisboa on 3 Dec 2022
Dear Mr. Bruce,Thank you for your kind review of your recent visit with us, I am delighted to hear that you enjoyed your stay.We do hope it will not be long before we are welcoming once again to the Pousada de Lisboa!Sincerely yours,Inês SubtilGuest Relations

10/10 Excellent

Sharon

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Aileen

Stayed 4 nights in Oct 2022

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in lisbon
What a fabulous hotel in a great location. The staff are amazing and proud of this lovely hotel and are all a delight. The food is great too. The RIB beef burger is the best I've ever had anywhere!
Stayed 3 nights in Sep 2022
Response from Pousada de Lisboa on 11 Oct 2022
Dear Mrs. Christine,First, thank you very much for staying in Pousada de Lisboa - Monument Hotel, a member of The Small Luxury Hotels during your visit to beautiful Lisbon. Then I would like to thank you for your great review of your experience. It is extremely rewarding to read that you really enjoyed the Pousada, its atmosphere and the RIB restaurant.We hope to welcome you back to Pousada de Lisboa in a near future.Sincerely yours,Inês SubtilGuest Relations