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"Friendly staff , clean room "

"YES"

"Tired looking hotel, could do with an update. Breakfast was a disappointment, no bacon or eggs and seemed to be no hurry to replenish items. Didn’t use pool or spa but looked nice enough. Extremely helpful member of staff helped us pull some tables together for a meal in the bar one night as we couldn’t get into the restaurant and needed to be sat at a regular table. Bar prices were very expensive- £32 for 2 glasses of wine! Also tried to charge us £10 for car parking even though we had travelled by train. This was quickly rectified. Rooms were dated but had toiletries in the bathroom - only 1 hand towel - and there was plenty of teabags, milk, coffee etc "

"Everything was dirty , the room had an awful smell and we couldn’t wait to leave "

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"Room was clean and comfortable. Staff very friendly."

"Lake view is nice and Rooms are a good size , but very dated. Wafer thin pillows and very poor shower pressure. Would be fine if paying £40-50 per night but at £90 was overpriced. "

"I love this place - it is charming and peaceful and the staff are very helpful - in particular Rebecca who goes out of her way to help . "

"Nice modern hotel, friendly staff, room comes with a fridge, nice shower and large TV. Had a good stay and can recommend. Conveniently located opposite the station and a short walk from the outlet mall. Breakfast is good and included in the rate. Hotel has a gym. Hotel is great for 1-2 nights."