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"HAD A BLAST! abo was amazing and the lounge bar staff was exceptional! would come back again "

"The property is tired but the overall experience makes up for that. A wonderful break away"

"The housekeeping manager Eseta was not good. She didn't want to take any complaints about cleaning the room. The room smelled really bad, the stove was not working, and we had to go to a different room to cook food. Staff were very arrogant and full of lies and there talking tone was very high they informed us guest will do there own cleaning and bedding themselves they won't change bedding until u asked them my rating will 1 out of 10 very bad experience please read there guide lines before taking there rooms or else they will come up with there rule book if guest complain 1 star is. For the lady on checkout "

"I recently retired after 45 years in the hotel industry. I've spent time with all sorts of properties and franchises and this was one of our absolute favorite vacations. The location and facilities are first rate, but you can't match is the friendliness if there staff with a special shout out to Apashna! She makes everyone feels so special."

"We had a great stay "

"Beach lounge chairs need to be replaced. Cushions of seating in restaurants need to be cleaned or replaced. Very stained. Overall a great place with an amazing staff."

"Excellent accomodating staff, very friendly. Rooms were very clean and beautiful. Would highly recommend the Sofitel Resort and Spa. "

"Overall good stay. The room nice and clean and very beautiful ocean views in resort.the only thing I feel could be done better will be the food. "

"I have stayed at Sheraton Tokoriki three times over the years and have always loved it, which made this most recent stay particularly disappointing. In the past, the service has been a standout feature of the resort. Staff would usually know you by name within a day or two and service felt attentive and warm. Unfortunately, this visit felt completely different. Service throughout the resort was consistently slow and inattentive. For example, we waited around 1.5 hours for a simple coffee to arrive, and long waits for service in the restaurants were common. Food and drinks were not offered poolside, which is unusual for a resort of this standard. On several occasions we found ourselves standing and waiting while staff finished their own conversations before acknowledging us, and when service did come it often felt as though we were inconveniencing them. There were also issues with the food and beverage offering. Some menu items did not match their descriptions and overall the pricing felt very high relative to the quality delivered. More broadly, there seemed to be an underlying staff morale issue. The atmosphere suggested that staff were unhappy, which unfortunately translated into noticeably poor customer service. We did raise these concerns with management during our stay, however no real solutions were offered. This is a beautiful resort in an incredible location, which is why it’s so disappointing to write this review. Based on our previous stays, Sheraton Tokoriki "