Lake Proserpine Holidays from AU$428

Professional & Friendly

The room was average - nothing special, although in a good location downtown. The views from the pictures in the booking are nothing like what we saw from our hotel room. The bed was comfortable, but we did have a bright purple light shining in from the building across that was visible even with the blinds shut. Our biggest challenge was the check-in with the airport transfer. There was confusion, and it seems like a technology issue, which happens and I can understand that. What was upsetting to my wife and I was the staff and the shuttle driver being rude to us. The shuttle driver was telling us we did not have a hotel reservation (not sure how he would know that). The woman checking us in said that we never talked to anyone from the hotel about an airport shuttle (in which case, I'm not sure how there would be a driver at the airport with our name, picking us up, and bringing us to the hotel). I also offered to explain and show the entire chat history on my phone taking place with staff from the Airlie Beach Hotel to arrange this transfer. This was challenging, as while trying to explain and answer their questions, I couldn't speak a full sentence without being interrupted. It got sorted, eventually, and it seemed like the shuttle driver blamed the hotel for not booking it properly, and the woman at the check-in apologized. But what an abrupt way to be "welcomed" to the hotel.

Spacious room Josephine was great

simple cabin, clean and nice beds. room had faint cigarette smell but kind and helpful staff. Perfect for our one night.