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Reviews of Citadines Kuta Beach Bali

3.5 out of 5
Citadines Kuta Beach Bali
Jalan Pantai Kuta, Badung, Kuta, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 410 out of 998 reviews" "
Rating 8 - Good. 402 out of 998 reviews" "
Rating 6 - Okay. 113 out of 998 reviews" "
Rating 4 - Poor. 48 out of 998 reviews" "
Rating 2 - Terrible. 25 out of 998 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Siti on 24 Feb 2020
Dear Anonymous, Thank you for sharing your feedback on your recent stay with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Wish you had a safe and smooth journey home Warm Regards, Citadines Kuta Beach Bali

6/10 Okay

Muhammad

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Think 100 times before you book
Not as good as other Citadines properties world over.
Stayed 3 nights in Dec 2019
Response from Siti on 19 Feb 2020
Dear Mr. Muhammad, Thank you for sharing your feedback on your recent stay at our hotel. We do apologize for the inconvenience experienced that wasn’t meeting your expectation. We look forward to serving your better in the future and wish you safe journey back home. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome hotel
One of the best hotel to stay in while in Bali.It has everything youl ever want.Beautiful ocean view from the roof top with a swimming pool,bar and restaurant with amazing service from the staff.1 minute walk to the beach with beautiful surf.Shopping centers,spa,restaurants is just around the corner...hope to stay here again on our next trip to Bali...
Stayed 3 nights in Feb 2020
Response from Siti on 18 Feb 2020
Dear Ms. Julie Thank you for staying at Citadines Kuta Beach Bali during having holiday in Bali. We are so glad to hear that you enjoyed your stay with us especially about our facilities, location, and our service. We work hard to create home ambiance in your holiday season and it is reflected on your recent stay. We hope your next stay will be accommodated by our best hospitality again. See you in near future holiday at Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

siavash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel just in front of Kuta beach Room is good and clean . Pool was amazing
Stayed 3 nights in Jan 2020
Response from Siti on 14 Feb 2020
Dear Mr. Siavash, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good here very good location across from the beach
Stayed 5 nights in Jan 2020
Response from Siti on 6 Feb 2020
Dear Anonymous, Thank you for sharing your positive feedback on your recent stay with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Wish you had a safe and smooth journey home. Warm Regards, Citadines Kuta Beach Bali

6/10 Okay

Loc

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disgusting Airfreshener!
The hotel is across from the beach. Very busy area, with the traffic it is a wasted of time. The wall is very thin can hear noise or talking from other room and hall way. They also used air freshener in the room when cleaning and in the hallway. The smell is a disgusting and hard to breath. Breakfast is basic. Service is great.
Stayed 2 nights in Jan 2020
Response from Siti on 3 Feb 2020
Dear Mr. Loc, Thank you for sharing your experience on your recent stay with us. We value your feedback and will certainly address your concern to our respective department for an improvement in delivering the service to our guest. We look forward to serving you better in the future! Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the hotel, near the airport and the beach.
Stayed 3 nights in Jan 2020
Response from Siti on 21 Jan 2020
Dear Anonymous, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was awesome and the hotel was exceptionally clean.
Stayed 2 nights in Jan 2020
Response from Siti on 21 Jan 2020
Dear Anonymous, Thank you for sharing your positive feedback on your recent stay with us. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Wish you had a safe and smooth journey home Warm Regards, Citadines Kuta Beach Bali

4/10 Poor

Raj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom had a bad sewer smell, hotel room was old, price was too high for this hotel. Very disappointed, would not recommend.
Stayed 3 nights in Jan 2020
Response from Siti Kotijah on 17 Jan 2020
Dear Mr. Raj, First, we would like to thank you for taking the time to share your feedback. We do regret to know that you’re disappointed with your recent experience at our hotel and at once, we apologize for the inconvenience experienced that wasn’t meeting your expectation. Your feedback and information is valuable for our improvement and we do hope you will give us another opportunity to change the impression you have of us. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Minda, NC

Travelled with family
Liked: Cleanliness, amenities
Very close to the beach! The rooftop is great! Close to the market and Beachwalk Mall. Breakfast overlooking the beach is very nice!
Stayed 4 nights in Jan 2020
Response from siti on 15 Jan 2020
Dear Ms. Minda, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

8/10 Good

Annie, NJ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop restaurant and pool were fantastic! The staff gave 1st rate service!
Stayed 1 night in Jan 2020
Response from siti on 15 Jan 2020
Dear Ms. Annie, Thank you very much for sharing your great experience on your recent stay at Citadines Kuta Beach Bali. We are delighted to learn you enjoyed the stay with us, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2020
Response from Siti on 22 Jan 2020
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

4/10 Poor

Leanne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Too Noisy with lovely views
Paper thin walls, extremely noisy, beds are very very hard and uncomfortable, staff very friendly, pool has no shade but great views, definitely wouldn’t recommend this hotel.unable to get any sleep due to Thin walls LOUD Occupants.
Stayed 9 nights in Dec 2019
Response from Siti on 21 Jan 2020
Dear Leanne, Thank you for you for sharing your experience on your recent stay with us! We value your feedback and has passed on your concern to our respective department for improvement in meeting our guest satisfaction. We look forward to serving you better in the future and we wish you save journey back home. Warm Regards, Citadines Kuta Beach Bali

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
The location was good, the service was very average
Stayed 9 nights in Dec 2019
Response from Siti on 10 Jan 2020
Dear Anonymous, Thank you for sharing your feedback on your recent stay with us We value your constructive feedback to improve the quality of our services in meeting our guest expectation. We look forward to welcoming you back and giving us another opportunity to serve you better in the future. Warm Regards, Citadines Kuta Baech Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Dec 2019
Response from Siti on 22 Jan 2020
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The swimming pool and the roof top bar. Central location.
Stayed 7 nights in Dec 2019
Response from Siti on 7 Jan 2020
Dear Mr/s. Anonymous, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So amazing , nice sidewalk, market, beach area. Swimming pool so beautiful.
Stayed 2 nights in Oct 2019
Response from Siti Kotijah on 7 Jan 2020
Dear Mr/s. Anonymous, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regrads, Citadines Kuta Beach Bali

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a big small and no free breakfast. But the amenities and staff are really good!
Stayed 1 night in Nov 2019
Response from Maya on 9 Dec 2019
Dear Ms. Helen, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views from rooftop, fantastic staff both in room-service, cleaning staff and bar staff. Reception was both helpful and knowledgeable .
Stayed 9 nights in Nov 2019
Response from Maya on 25 Nov 2019
Dear Ms. Susan, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good for -wk stay. Maintenance quickly fixed our stove and bathroom sink drainage. We had the suite w plenty of room, washer/dryer and refrigerator. Just wish we had had smoking option and bathrobes provided. Loved the rooftop pool and resto/bar. Noise not an issue.
Stayed 7 nights in Nov 2019
Response from Maya on 22 Nov 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Maya on 22 Nov 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Job!
Staff are so nice and welcoming. Very helpful as well, always smiling. The room is clean and comfortable to stay into. Location is very accessible to modes of transportation and tourist spots. There's also a currency exchange center beside it.
Stayed 2 nights in Sep 2019
Response from Maya on 11 Nov 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and people are loud. Stay at the fairfeild instead
Stayed 2 nights in Nov 2019
Response from Maya on 11 Nov 2019
Dear Valuable Guest, Thank you to share your though at Expedia review channel pertaining your recent stay with us. We do note your cons review regarding the cleanliness and noise. As your review become our reference for our further development, we are pleased to know in detail of your comment thru direct email or message us on Expedia. Highly appreciate of your understanding. Warm Regards, Citadines Kuta Beach Bali

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and the location was great in front of the beach and in kuta downtown
Stayed 4 nights in Oct 2019
Response from Maya on 8 Nov 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Maya on 8 Nov 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The rooftop pool has a great view and isn't too busy The location The staff
Stayed 3 nights in Oct 2019
Response from Maya on 8 Nov 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Everything was nice and easy to organize. Pool on the roof is a bonus. Massage everyday is a must. Great service from them overal. I will go back
Stayed 3 nights in Oct 2019
Response from Maya on 4 Nov 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2019
Response from Maya on 26 Oct 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay with friends and family. Kuta beach is just accross the street. Staff are extremely helpful. The roof top pool and bar is very lovely.
Stayed 14 nights in Oct 2019
Response from Maya on 26 Oct 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very friendly staff .. very close to the beach, shops, restaurants
Stayed 5 nights in Oct 2019
Response from Maya on 25 Oct 2019
Dear Mr./s. De, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Like the roof terrace and pool area Location Pleasant staff Clean rooms
Stayed 11 nights in Oct 2019
Response from Maya on 24 Oct 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

6/10 Okay

Roslina, KL

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It's so shabby and run down for a 4* hotel. Old
Stayed 3 nights in Oct 2019
Response from Maya on 21 Oct 2019
Dear Ms. Rosalina, Thank you for taking your time to share your recent stay at our Hotel. We do notice your cons review regarding the shabby and run down for 4 stars Hotel. As we valued each of our guests review, would be appreciate if you can give us more clear regarding the shabby or other facilities that less than your expectation. Thank you for your kind and hope you had a smooth journey home. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Much better than expected Great staff, great room (ocean view), Will def return here.
Stayed 5 nights in Oct 2019
Response from Maya on 21 Oct 2019
Dear Mr. Phil, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Tripadvisor community. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Maya on 21 Oct 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Tripadvisor community. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Maya on 21 Oct 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Tripadvisor community. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By the beach; nice pool! Friendly staff. Comfortable and good price
Stayed 6 nights in Oct 2019
Response from Maya on 17 Oct 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, friendly staff. Will definately come back.
Stayed 5 nights in Oct 2019
Response from Maya on 15 Oct 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Maya on 9 Oct 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia channel. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view for breakfast, it was the best thing to wake up too. Rooms were clean but paint on walls were chipped. Rooftop pool and service was amazing, great way to end a busy day. Overall was a wonderful stay, relaxing and great views
Stayed 9 nights in Dec 2018
Response from Maya on 8 Oct 2019
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Maya on 7 Oct 2019
Dear Valuable Guest, Thank you for taking your time to share your recent stay at our Hotel. We valued all of our guests comment to develop our services quality to be better in future. Furthermore, we do notice that you only gives us 4 points out of 5. We are pleased to know in detail of your inconvenience situation that might be happened during your stay to our direct email. Have a smooth journey home and see you in next holiday with us. Warm Regards, Citadines Kuta Beach Bali

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Maya on 4 Oct 2019
Dear Valuable Guest, We thank you for taking the time to post your thoughts on Expedia review channel. However, we noticed your points given to our services that indicate your inconvenience situation upon your stay. We are pleased to know more detail thru our direct email since your observation is valuable information for our improvement in future. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

ajirokhadi, Tokyo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is right facing Kuta Beach. The rooms are close to lobby, hence very easy to reach the beach. The infinity pool at the rooftop is amazing. The lowdown is the internet inside the room was weak, and my refrigerator was not cold. But I simply moved to one of its cafe to upload my files, and to ask for ice cubes for my in-room drinks.
Stayed 3 nights in Sep 2019
Response from Maya on 3 Oct 2019
Dear Mr. Aijirokhadi, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali

8/10 Good

WOLFGANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
Very nice hotel by the beach, close to cafes and restaurants. Nice pool, room and staff. Only stayed for a few hours prior to catching a flight. All in all, a nice stay.
Stayed 1 night in Sep 2019
Response from Maya on 1 Oct 2019
Dear Mr./s. Wolfgang, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice visit.
Very nice visit.
Stayed 1 night in Sep 2019
Response from Maya on 1 Oct 2019
Dear Ms. Everett, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Very nice hotel, great staff, good location.
Stayed 1 night in Sep 2019
Response from Maya on 1 Oct 2019
Dear Ms. Everett, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

8/10 Good

Verified traveller

Stayed 6 nights in Sep 2019
Response from Maya on 30 Sept 2019
Dear Valuable Guest, We would like to extend our sincere gratitude for your compliment and recommendation to our Hotel. However we notified that you only gave us 4 out of 5 score. As we strive to keep presenting guests with the best service, would appreciate if you could contact us at our email address to share which aspects that we can improve to give guests a better experience. We look forward to hearing from you and sincerely hope that we will have the opportunity to welcoming you back in the future. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top bar. Great view during day, kinda chill at night
Stayed 3 nights in Sep 2019
Response from Maya on 26 Sept 2019
Dear Valuable Guest, Thank you for sharing your experience. It is such a delight to know that you’ve found our rooms and rooftop pool as excellent. We are very grateful for your observations and recommendations. Your recommendation is truly appreciated and we look forward to welcoming you back with an improved service on your next visit. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Sep 2019
Response from Maya on 26 Sept 2019
Dear Valuable Guest, Thank you for sharing your experience. It is such a delight to know that you’ve found our rooms and rooftop pool as excellent. We are very grateful for your observations and recommendations. Your recommendation is truly appreciated and we look forward to welcoming you back with an improved service on your next visit. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Pillow had bad smell
Stayed 4 nights in Sep 2019
Response from Maya on 24 Sept 2019
Dear Valuable Guest, Thank you for talking your time to write a review pertaining your recent stay at Citadines Kuta Beach Bali. We have been alerted your inconvenience caused by the bed smell and we do apologize for this case. We have been continue this alert to related department and make sure this would not be happened again. Hopefully we can reach your expectation in your future stay. Warm Regards, Citadines Kuta Beach Bali

10/10 Excellent

MUHAMMAD IZHAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really close to the beach. The foods are expensive around the area since it's in hotspot areas for foreign tourists. The breakfast is really nice, with nice view as well. On the top of the buildings you can view the sea and swimming on the top level, making it pool-sea view.
Stayed 1 night in Sep 2019
Response from Maya on 16 Sept 2019
Dear Mr. Muhammad Izhar, Thank you for sharing your experience. It is such a delight to know that you’ve found our rooms and services as excellent. We are very grateful for your observations and recommendations. Your recommendation is truly appreciated and we look forward to welcoming you back with an improved service on your next visit. Warm Regards, Citadines Kuta Beach Bali