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Reviews of Yubatake Souan

3.5 out of 5
Yubatake Souan
Kusatsu 118-1, Kusatsu, Gunma-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 86 out of 169 reviews" "
Rating 8 - Good. 71 out of 169 reviews" "
Rating 6 - Okay. 7 out of 169 reviews" "
Rating 4 - Poor. 4 out of 169 reviews" "
Rating 2 - Terrible. 1 out of 169 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jenelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of town
Nice place; comfortable and clean; utilizes beautiful public bath nearby. Had to park a couple blocks away and walk.
Stayed 1 night in Apr 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed comfort
Comfortable, spacious and super friendly/helpful staff. Private outdoor onsen was superb, especially when it was snowing. I didn’t find the public foot bath to be very warm. Great location, central to all the places and experiences I was seeking.
Stayed 2 nights in Feb 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2020

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and well-furnished hotel
Very nicely furnished room and general hotel area, with a unique in-house onsen experience. There are both footbaths as well as a full onsen in the hotel. Do note that there is no shower/bathtub in the room though, so you will have to use the onsen. Amenities were nice as well, with free tea and coffee via a machine on the second floor, and a simple free breakfast too. Don't expect a huge hotel, but we enjoyed the friendly service and pleasant room for the price. It also helps that they have a fairly regular shuttle service to the bus terminal. Would recommend if you're looking for a simple place to stay while exploring Kusatsu, for small groups/couples.
Stayed 2 nights in Dec 2019

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but centrally located hotel, easy to walk around and find places to eat. Room is pretty small and no shower so you have to go to the onsen to washand soak in the hot spring. Bus terminal is a steep climb
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay to enjoy Kusatsu
Great experience! The grounds are clean and relaxing. They know enough English to help answer any questions you may have. We booked the private onsen room, which was a fun experience. The only thing is there is no private space to get dressed/undressed when you use the shower or the onsen other than the bedroom space. If you don't opt for the private onsen, they take their time to explain to you how to use the shared one. You can also soak in the free foot bath next to the reception area. Breakfast was free and delicious. Simple options: pastries, eggs, sausage, juice, coffee, tea. Finding the reception is a little tricky. You will see the foot bath area first. Just walk past it, then you'll reach the reception desk. Other tip, try not to come here with luggage. The walk between the station to the hotel is very short, but not smooth enough to roll your luggage comfortably.
Stayed 2 nights in Aug 2019

8/10 Good

Lee Phio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in front of Hotspring field
Pros 1) very good location in front of Yubatake, walk from bus terminal 10-15min. Cons 1) entrance is a narrow passageway beside a shop, asked a local & she brought me there. A small word, souan. 2) No view. 2 rooms with window view facing Yubatake is blocked by wooden panelled building facade. 3) only 1 small indoor onsen.
Stayed 2 nights in Jan 2019

10/10 Excellent

Jessica, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the room with the private hot bath, and it was definitely worth the stay! Although it wasn't very private (right next to the other room that had an outdoor bath) it was still very enjoyable! Room was very clean, and they even provided you with traditional clothing to wear around town for onsen hopping. I would highly recommend stay at Souan! It was also the perfect location (right in the middle of downtown)!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff held onto your belongings prior to check in and placed them into the rooms when it was ready. Staff spoke english, room was super clean and comfortable. They had a private bath to use as well. Highly recommend. Its in a great location.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Well located Ryokan
The ryokan is located in the center of the place. No parking, so if you come in a car you will need to park in a public parking, not too close. Our room had no bathroom. Breakfast is western more than Japanese.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and staff is very friendly. The only problem is a little bit cold in the room.
Stayed 1 night in Oct 2018

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel with pleasant foot cafe
There was one English speaking staff member who was extremely helpful at giving suggestions and recommendations for places to experience. The hotel was friendly, clean, and well located right in front of Kusatsu's main attraction.

8/10 Good

Sasa

Liked: Cleanliness, property conditions & facilities, room comfort
Great size room with a nice outdoor private bath. The staff that greated us could be friendlier. Breakfast very limited range. Overall, very comfy and clean room

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Kusatsu
The hotel is right at the Yubatake (hot water field). However, the entrance is a bid hidden between two shops. The hotel has its own small hot water bath (separated for men and women), which is shared among all hotel guests. Moreover, there is a nice little foot-bath right at the entrance of the hotel. Our room was quite spacious and had toilet facility, but no own shower or bath. Overall, I found that the hotel offered great value for the price.

6/10 Okay

Yuk Ping

Liked: Cleanliness

10/10 Excellent

Andrea, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great weekend getaway - value for money
Although the room was really beautiful the window was blocked by a board which blocked out natural light making the room very dark. The yukatas were not placed in the room and had to be collected from the front desk which was in a cafe. This can be confusing at first but overall the location was perfect! The breakfast was also very delicious and the overall design of the hotel was pleasing. The baths were clean and easy to use albeit a little small (too small for 3 people).

10/10 Excellent

Olivier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Nov 2023

8/10 Good

Elke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will recommend the hotel to friends
Stayed 2 nights in Sep 2023

10/10 Excellent

シオリ

Travelled with partner
Liked: Cleanliness, property conditions & facilities
お風呂貸切が良かったし、足湯があるのは最高です
Stayed 1 night in Aug 2023

8/10 Good

HIROMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Junko

Stayed 1 night in Jun 2023

8/10 Good

Lok sum

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

かなえ

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
立地が良かった
Stayed 1 night in Apr 2023

8/10 Good

KWOK YIU

Travelled with group
Disliked: Staff & service
前台不會英文！惟一可取有45分鐘私人風呂！用餐也方便！
Stayed 1 night in Apr 2023

10/10 Excellent

hisashi

Stayed 1 night in Mar 2023

10/10 Excellent

Woon Chuen

Travelled with partner
Liked: Cleanliness, staff & service
Hotel outlook is old Japan style.Inside is good condition and good environment.Hotel staff is good service and helpful.
Stayed 1 night in Mar 2023

10/10 Excellent

ハヤト

Stayed 1 night in Feb 2023

10/10 Excellent

wachiraporn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體感覺良好，職員friendly and helpful, 酒店大致上都寧靜，乾淨企理，唯一缺點係要等好耐先有熱水( 開頭以為自己冇開熱水制，等左幾分鐘先有熱水到)
Stayed 2 nights in Dec 2022

10/10 Excellent

T

Stayed 1 night in Dec 2022

10/10 Excellent

いぶ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も接客もとても良かったです！ また機会があったらお邪魔させていただきます

10/10 Excellent

Sayuri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
湯畑の目にあるため、観光がとてもしやすかった。リーズナブルだが、接客も暖かく、サービスもとてもよかった。また利用したい。
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨整潔，酒店位置很好，加強早餐內容，給與員工服務態度支持。
Stayed 2 nights in Oct 2022

10/10 Excellent

Sayaka

Stayed 1 night in Oct 2022

10/10 Excellent

RYOTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
宿の為に良い点と悪い点を書かせて頂きます
露天風呂付客室に2泊させて頂きました。 チェックイン時のフロント男性は感じは良かったのですが、早口すぎて私も他の家族も半分くらい理解できませんでした笑。 説明を受けるまで軽い朝食が付くのは知りませんでしたので、その事を言うと「本当に大したものではないんですけど笑」と仰ってましたが、私達家族には質も量もちょうど良い軽食で嬉しかったです。 コーヒー、数種類のお茶、冷水、お湯も多少分かりにくい場所ながら館内に設置されており、夕飯を提供されていらっしゃらないのであればあとレンジがあれば申し分ないかと思います。 湯畑も目の前の好立地で出掛けるのにも便利でしたし、足湯カフェはとても可愛く、古い建物を上手にリノベーションされた館内も趣きがありました。 露天風呂付き客室の割にこぢんまりしてるようだなとは思っていましたが、部屋でゆっくり読書を楽しむようなお部屋ではありませんでした。ただお値段を考えたら妥当かと思います。 普段、滅多な事では悪いレビューはしないのですが… 残念だったのは、お部屋のブラインドが壊れていて全く外からの自然光をとり入れる事が出来なかった上に、どうにか開かないのかとブラインドを触ってしまったらカビだらけでガッカリした事。 そしてトイレのウォシュレットが壊れていて作動しませんでした。 極め付きは、恐らく露天風呂付き客室は3部屋あるかと思いますが、そのうち2部屋に私達家族が宿泊し、2部屋とも露天風呂入浴前に室内に別に設けてあるシャワー室でシャワーを浴びる際にシャワーのお湯が途中で水になり、待てど暮らせどお湯には戻らず、裸にシャンプー途中の状態で露天風呂まで部屋を走り抜け露天風呂の湯桶でお湯をすくいながら洗髪など全て済ませなければいけなかった事が2部屋とも連日起きたのは旅館として如何なものかと思いました。 時間によっては問題なく使えたので、ボイラーの問題ならばホテル側は容量をチェックしておく事をお勧めします。 あと男性スタッフの方々は好印象でしたが、フロントの若い女性は少し他のスタッフの接客を見習うべきかも知れませんね。 多々ありましたが、主人はその場で文句を言うのを嫌がるのでチェックアウトの際には敢えて何も言わずにホテルを後にしました。 今後、改善され益々繁盛されます事をお祈り申し上げます。
Stayed 2 nights in May 2022

10/10 Excellent

hiroki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
コスパは良
チェックインもお部屋の用意が出来てたら早い時間になっても可能でした。このお値段で湯畑目の前、施設についてる足湯無料、客室露天風呂はかなりコスパが良いかと思います。ただ壁がかなり薄く足音やドアの開閉や鍵閉める音が響きます。観光は程々にお部屋メインでステイする方には少しおすすめしませんが、そうで無い方にはかなり良いお宿でした。スタッフの方も落ち着いてて素敵な接客でした。
Stayed 1 night in Mar 2022

8/10 Good

AZUSA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
快適でした！
貸し切り風呂や足湯、とても素敵でした。特に足湯の天井にあった傘のインテリアが素敵でした。
Stayed 1 night in Mar 2022

10/10 Excellent

YUKI

Stayed 1 night in Mar 2022

10/10 Excellent

そうだい

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2022

2/10 Terrible

KAZUHIKO

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
部屋に露天風呂のある部屋にしました。 好きな時に入れて快適でした。 大満足なのですが、源泉かけ流しのため、 寝ている時も音が凄くて寝れませんでした。 繊細な方は他のタイプの部屋をお勧めします。
Stayed 1 night in Jan 2022

10/10 Excellent

YUKI

Stayed 1 night in Dec 2021

10/10 Excellent

DAISUKE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

RIE

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

OSAMU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

akihiko

Stayed 1 night in Oct 2021