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Reviews of Sweet Garden Hotel

3 out of 5
Sweet Garden Hotel
Sweet Garden Road, Ridge Danyame, Kumasi

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 36 reviews" "
Rating 8 - Good. 14 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Victoria

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Angelina

Nice place
Stayed 1 night in Apr 2024

6/10 Okay

Angelina

Nice
Stayed 2 nights in Apr 2024

8/10 Good

NanaYaa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The property and room was beautiful however, the towels were dirty. When I requested for clean towels. The housekeeper was very rude to me and said that they didn’t have any towels I had to go to the front desk to make a complaint before I got towels. Also, the gym was under construction, which I found very disappointed as I wanted to use the gym in the morning
Stayed 1 night in Feb 2024
Response from The Manager on 5 Mar 2024
Hi Nana Yaa,I am sorry to hear about your experience with the dirty towels and the rude behavior of the housekeeper. It is unfortunate that the gym was under construction during your stay, especially since you were looking forward to using it. I appreciate you bringing these issues to our attention, and I will make sure to address them with the team to ensure they are resolved for future guests. Thank you for your feedback.

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a lovely hotel, although undergoing construction work when we stayed and with a few teething problems in the newly refurbished room (that the team worked hard to resolve) The gardens are really lovely, the pool is great, the staff are excellent! Very welcoming and helpful. We really enjoyed our stay here and would definitely return.
Stayed 1 night in Mar 2024
Response from The Manager on 5 Mar 2024
Hi Abigail, Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that despite the construction work and some initial issues in the room, you found our gardens lovely, the pool great, and our staff excellent. We appreciate your kind words about our team's hard work to resolve any issues you encountered. We are glad to know that you enjoyed your stay and would consider returning in the future. We look forward to welcoming you back for another wonderful experience. Thank you for choosing our hotel!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nancy at the front desk and Prince in the restaurant provide amazing 5-Star service. They both went above and beyond to make sure our stay was enjoyable. The hotel is beautiful, very eco-friendly , lots of green spaces. The room was spacious , clean and a mix of modern and rustic decor. Highly recommended.
Stayed 3 nights in Feb 2024
Response from The Manager on 3 Mar 2024
Hi Patrick thanks for your feedback .Hope to see you again.

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from The Manager on 5 Mar 2024
Hi Samuel, Thanks for your feedback .

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel let down by poor food service
We stayed 2 nights in a deluxe room and I think we got upgraded to a suite, which was a lovely top floor room with an integral kitchen and balcony. Plenty of space for the two of us. But food ordering, was difficult and inefficient. The first night we were told the restaurant was closed for a staff presentation, but that we could order food for room service. So we ordered two courses plus wine and agreed to have it delivered at 7.30. By 8.30, nothing had arrived, so we called down to reception and it arrived about 15 mins later. The next day we ordered a snack by the pool, two of the chicken kebab and chips combo on their menu. About 45 mins later 2 individual kebab skewers, that turned out to be beef, arrived. When we said that wasn't what we ordered, we were told the previous waiter must have got it wrong. So we clearly showed on the menu what we wanted and the waiter disappeared. About an hour later, with the sun going down, and no food, I asked for the bill. But, instead, two portions of beef kebabs and chips arrived. If we hadn't ordered any food, I'd have said we had a very good stay, although you do need a cab to get anywhere, as it is some way out of town.
Stayed 2 nights in Jan 2024
Response from The Manager on 27 Feb 2024
We do appreciate your feedback and we look forward to correct our mistakes.

6/10 Okay

kaycee

Travelled with partner
Liked: Cleanliness, staff & service
Stayed here in OCT with my Husband Property was beautiful. Love the greenery. Breakfast (included)was cool, little repetitive but not too bad! Love that the pool stayed open passed sundown! when i walked in room it was clean, well made but i got disappointed when i look into the bathroom. The toilet seat was horrible, off the hinge, and discolored (ew). Please update your bathrooms and towels! Thank you.
Stayed 5 nights in Oct 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Plenty of outlets. Bathroom is awesome. Design and deco top notch. I would recommend a thousand times.
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Thank you Mr Andrew

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were professional and respectful and they must ensure to keep it up. They shd ensure that all services are provided in a clean manner and not to do shabby work for example giving clean towels and sheets as appropriate.
Stayed 6 nights in Nov 2023
Response from Manager on 14 Nov 2023
Thanks for your feedback kwame.

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Amenities
Great place near the center of town. Very clean, great pool, and great food!
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Thanks for your feedback Joshua.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A good place
A good option in Kumasi. Room was of good size, but the a/c unit couldn’t really keep up and it never really cooled to a comfortable temperature. Hotel grounds are really nice, and the pool looked nice and well maintained. Unfortunately the gym was under renovation. Breakfast was good. The staff were the highlight though…really thoughtful and accommodating.
Stayed 1 night in Oct 2023
Response from Manager on 14 Nov 2023
We do appreciate your feedback Matthew.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Beautiful gardens, with PROs and CONs.
My family of 5 stayed with Sweet Garden Hotel for 9 days. Let's start with what the positives: 1. The hotel gardens are beautiful! From lush trees and plants, to quaint seating in the gardens, it allows guests to sit/eat outside and enjoy the beautiful weather. 2. The staff were friendly. The dining staff, front desk staff, they were all courteous and helpful. 3. We had an issue with our rooms, so they upgraded us to a top-level apartment, with a washer/dryer, kitchen, and lots more cable channels than the other rooms get. Decor was modern and spacious. But there were a few things I would have changed about our experience. 1. The basement room our children were initially assigned smelled strongly of mildew. Staff should have noticed that the room smelled and offered a different room without me having to ask. 2. Food was average. Hot food was often lukewarm, and frozen things (milkshakes ordered) were melted and, well, lukewarm. 3. A cockroach crawled across the sheets next to me in bed in the middle of the night! I know that roaches can be anywhere, especially in warm climates. We didn't see any other signs of pests at this hotel, though, so this could have just been an odd occurrence. I didn't report it, since we were leaving that following morning. But I didn't go back to bed! 4. General maintenance could be better: slow shower drain, leaky sink, door to patio was wonky. Overall, we enjoyed our time at Sweet Garden and we would stay in the apartment again.
Stayed 9 nights in Jul 2023

6/10 Okay

Richard

Disliked: Property conditions & facilities
The outer appearance is good but the rooms and furnitures are falling apart. It isnt worth the money they charge.
Stayed 5 nights in Jul 2023

8/10 Good

Lonnie

Stayed 3 nights in Jun 2023

10/10 Excellent

samuel

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Staff was great Abigail, Mary from restaurant, the smoothie maker, room cleaning staff even security was on point. Absolutely amazing big time improvement.
Stayed 3 nights in Jun 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and great food. Rooms are clean and comfortable. Only 1 towel in the room...
Stayed 1 night in Jun 2023

4/10 Poor

Juanita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Looks are definitely deceiving
The first night we had to switch rooms that night it was horrible. There is smell coming from the bathroom. We did not sleep well at all the next morning I was able to talk to the reception she changed our room to a brand new room which was very comfortable.. but over all I wasn’t happy. I not stay again
Stayed 2 nights in Jun 2023

10/10 Excellent

Hallaye

Stayed 9 nights in Apr 2023

10/10 Excellent

Collins

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay
Stayed 7 nights in Apr 2023
Response from Manager on 26 Apr 2023
Thank you Collins for your feedback. Hope to see you again

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2017

8/10 Good

kay , Kumasi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff,beautiful smile ,warm welcome .
The staff are excellent .They exceeded my expectations .Becky and Emma 5 star .Wonderful people . Cleaning staff great . Hotel gym perfect .But no WI-FI at the time of my visit .That was not the best .Breakfast was the same food ,there need to be variety . Calm vicinity .
Stayed 2 nights in Dec 2017

10/10 Excellent

jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Garden is a lovely place to stay
The service was excellent - staff were so friendly which made it a pleasure to stay at.
Stayed 1 night in Dec 2017

8/10 Good

DD, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful. The hotel is very clean.
Staff greeting us at the vehicle to assist with luggage. They had keys to the rooms and ready for us to check in. The restaurant was very clean and the menu is extensive. Food was good and came in a reasonable time. Hotel grounds and landscape very nice and pleasant to sit out and enjoy the view. My room mate did not enjoy the frogs and crickets at night but I enjoyed the sounds of nature. Owners son very friendly and talks to the guest.
Stayed 1 night in Sep 2017

10/10 Excellent

Bayrem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent, I recommend
Stayed 2 nights in Feb 2024
Response from Manager on 27 Feb 2024
Thanks for your feedback

8/10 Good

Kwame

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr große Zimmer und ein gutes Preis/ Leistungsverhältniss
Stayed 4 nights in Nov 2023

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Gode faciliteter men dårlig beliggenhed
Dejligt hotel med gode faciliteter. Dog lå det meget langt fra alt andet og vi fik et værelse med stenhårde senge placeret lige ved siden af larm fra håndværkere i noget der mest af alt mindede om en kælder. Maden i restauranten var god.
Stayed 1 night in Jul 2018

8/10 Good

Lukas

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018