Standard Twin Room
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Reviews of The Crown Borneo Hotel

2 out of 5
The Crown Borneo Hotel
23 Jalan Pinang Tanjung Aru, Kota Kinabalu, Sabah

Reviews

6.8
Rating 10 - Excellent. 47 out of 329 reviews" "
Rating 8 - Good. 108 out of 329 reviews" "
Rating 6 - Okay. 112 out of 329 reviews" "
Rating 4 - Poor. 39 out of 329 reviews" "
Rating 2 - Terrible. 23 out of 329 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom not in very good condition
Stayed 2 nights in Nov 2019

6/10 Okay

Siti

Travelled with group
Liked: Cleanliness, staff & service, amenities
Air con pls upgread
Stayed 1 night in Jun 2019

2/10 Terrible

Muhammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and dusty room
Stayed 1 night in Jun 2019

2/10 Terrible

Canadian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Door broken , aircon not working both in the room and lobby.wifi is dead .
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
not as per photo, Rm 100 with dusty, look old , soap in the half cut plastic bottle!, no tooth brush, no breakfast, no kettle ,tv remote malfunction, aircond not cool, water not hot …. it should be half price.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good .. comfy bed great facilities near airport ..
Stayed 2 nights in Feb 2019
Response from Megha on 5 Mar 2019
Hey Guest, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Megha

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Feb 2019

6/10 Okay

Elly, Melaka

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Double bed not specification for two guest if the guest is fat. Water tab slow, water heater not funtion
Stayed 2 nights in Jan 2019
Response from Ritesh on 14 Jan 2019
Hi, Elly! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018
Response from Ritesh on 15 Feb 2019
Hi, Guest! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best effort to keep up with your expectations in the future.Regards, Ritesh

4/10 Poor

Chang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mattress quality so bad
Stayed 1 night in Dec 2018

8/10 Good

Chun Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service of the staff was fantastic and they were very friendly and helpful. However, shower caps, slippers, toothbrush and paste were not provided. No fridge. A mirror and a dustbin are found in the bathroom and not found in the bedroom. No lift. There are 3 levels - ground, first floor and second floor. The hotel offers free transport to the airport.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel used to be very nice, but NOT ANY MORE
Airport transfer was not provided, instead I was told to use Grab to the hotel, and airport transport for late night and early morning costs so expensive that it's not worth staying this hotel. Wifi also not usable, which betrays the ad on Hotel.com. Hotel's facilities are outdated overall, not at all comfortable. I used to like this hotel and have been a loyal customer for more than 6 years, but since the hotel management changed a few years ago, their service started deteriorate. I don't think I no longer stick to this hotel. The hotel has lost one loyal customer.
Stayed 1 night in Jul 2018

4/10 Poor

Dean, Alor Setar, Kedah

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It was OK for its price
Its what you would expect from a budget hotel however it has a lot of rooms for improvements especially the toilet. The hotel was close to the beach and the airport.
Stayed 3 nights in Jun 2018

8/10 Good

Shammi

Liked: Cleanliness, staff & service, room comfort
Overall good.
Stayed 1 night in Jun 2018

2/10 Terrible

melavia, beaufort sabah

Disliked: Cleanliness, property conditions & facilities, room comfort
The only nice condition is near to shops..
No window hotel room jz like living in a box... picture shows on booking site different from real situaition.....
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
I booked a twin sharing bedroom but upon arrival, all the rooms are full and had to do with a family room. 1 double,4 single...there are 2 airconditioners..but only 1 functioning. The place is not child friendly..a toddler could easliy fell down the stairs. I also booked for an early breakfast and was informed tht it will be serve at 7 30am..we went to the waiting room at 8.25..and was told tht breakfast was not ready as they are waiting for the bakery to open for business..which happens to be just across the streer.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2018

6/10 Okay

DD

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
For backpacker is okay. The room just okay & not too clean.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not to my expectation. Room is quite stuffy and the bedding is poor.
Stayed 2 nights in Mar 2018

4/10 Poor

Mei Chin

Liked: Staff & service
Disliked: Room comfort
Small room with smelled of plastic from curtain

10/10 Excellent

A K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great place to stay
Stayed 1 night in Mar 2018

8/10 Good

Kwang Fah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and nice hotel
Good and nice hotel.
Stayed 1 night in Mar 2018

10/10 Excellent

A K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Appreciate the early check-in, thank you
Stayed 2 nights in Mar 2018

6/10 Okay

SITI AISYAH

Liked: Cleanliness
The hotel is quite clean but it will be great if the room is more spacious.

10/10 Excellent

Nur Salsabila, Selayang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and good services
The design is simple but so nice and elegant. Even small but it so comfortable. The price is suitable for student and affordable.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We needed a place to stay on our way to Sandakan since we landed at 12:30 am. Their shuttle picked us up and brought us back and forth to the hotel. Rooms were small but clean. Mattresses were hard. Wifi didn't work in one room. For the price and shuttle service it provided.
Stayed 1 night in Dec 2017

4/10 Poor

Joy Anne, Shah Alam, Malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good for a short stay
We arrived early for check-in and the hotel staff were kind enough to allow us to check-in early. Upon entering the room, we noticed a sharp, acrid smell that diminished once we turned on the air-conditioning. We were extremely disappointed to discover the room was a far cry from what we say online; it was definitely dimmer, smaller, and not as clean as we would've liked. The shower heads (rain shower and portable) weren't functioning very well and leaked at a couple of spots. The toilet door couldn't close completely (the toilet is frosted glass as well) so it was quite awkward for my travelling companion and I. There was also mould growing on the shower curtains. We also had to wait until the second day before getting a hair dryer as the hair dryers were fully utilised. Since our flight was in the evening, the hotel staff graciously allowed us to check-out late and there was free airport transfer as well. Overall OK for a short stay but wouldn't recommend for longer durations.
Stayed 2 nights in Nov 2017

8/10 Good

Shammi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good overall. Maybe consider staying in future.
Stayed 9 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staffr is friendly and we check in around 12am
staff friends, clean but we onlystay there half a dah, and they provided transport to the airport, which at first we did not know about it until later when the staff inform us. Good service.
Stayed 1 night in Jul 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Tanjung Aru
I stayed here for one week in July. The hotel staff were great and did their best to make my stay a good one. There was a small coffee shop where you could get breakfast. They also do great coffee and cakes for an afternoon treat. The hotel is about a twenty minute walk from Tanjung Aru Beach with its wonderful sunsets and there are some great restaurants within easy reach. There is also a supermarket very near so you can stock up on essentials and snacks. You need to be aware of the proximity of the hotel to the airport as it is near the flight path. It did not worry me too much, however, some guests may find this annoying. If you are in Tanjung Aru you are going to hear the aircraft noise Would I stay in this hotel again? Certainly.
Stayed 7 nights in Jul 2017

2/10 Terrible

mokh, a

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Bad, i cancelled my reservation there once i see the condition of the room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel staff were absolutely lovely, really helpful
The hotel staff were ace, however, we did not sleep at all due to a very noisy a/c unit and being under the flight path from ok airport

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good and stay was pleasant. It was quite close to the airport which is convenient. Many good restaurants nearby too

4/10 Poor

KHAIRATUN

Liked: Cleanliness, staff & service
room is too small.. breakfast limited and only ala carte serve.

10/10 Excellent

DESFINNA ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but exclusive deco and complete facilities
The hotel deco is quite exclusive and have all the facilities although the price is low and very affordable. I don't expect much before i come, but to my surprise, i'm satisfied. The only thing i don't really prefer is the size of the room. It's a tiny room, but enough space for a family of three like mine.

8/10 Good

Toh Ling

Liked: Staff & service, room comfort

8/10 Good

Diana Ismail, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
This hotel near to airport. You can just call uber or grab car and pay less than rm10. The breakfast is just basic like cereals, scramble egg with coffee or tea. The interior of this hotel is nice and clean. Unfortunately, they do not have lift so you need to carry your luggage by the stairs. The hotel have only 3 floor level.
Response from Evoline on 15 Mar 2017
Thank you for the good comment

6/10 Okay

Hj. Tarmizi, Kelantan

Disliked: Cleanliness, room comfort
Overall, the hotel is OK. The staffs were friendly
The rooms were small but comfortable, suitable for a short-stay. The staffs were OK and friendly. Nearby restaurants were OK but the prices for the meals were a bit expensive. Rated > 3 stars ++. Thank you.

8/10 Good

fiina, singapore

Liked: Cleanliness, staff & service
This is a 3star hotel with good service
Basic clean room and nice simple breakfast. I like the convenience of their transport service and the attitude of the staff. A very pleasant stay !
Response from Evoline on 15 Mar 2017
Thank you for a good comment

6/10 Okay

Verified traveller

Liked: Cleanliness
Did the job....
Room was clean with good AC and the staff friendly. Very little in the area although it felt safe and relaxed but the hotel mini bus was excellent and good value, always free to take you into town which is 10 mins away. Hard bed, breakfast wasn't great (good value though) but the coffee made up for it. Overall, it worked for my purpose and was good value.

4/10 Poor

Chung

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Borneo crown stay
Only one thing i dont like. Room is smell of smoke.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
crown borneo
It was a great experience

8/10 Good

dev, kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with nearest beacg
Good.nice hotel...very good area for take rest.very silent except the flight sound

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Phoebe

Convenient if you transit to other places. Only 5mins away

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good hotel near beach
Not too bad and not too good. Staff are friendly, especially those at the cafe. Room rather disappointing. Aircond with no remote, very cold! Hardest mattress Ive ever felt and saw 2 cockroach in the room.