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"They, the staff, exceeded my expectations . Courteous, helpful, kind and pleasant are words that I would use to describe them. Everyone greets you with a bow and civility, right down to the hardest workers in the hotel. For that, i will surely come back. My stay at the Prince Hotel East was worth every yen and then some. I originally was suppose to stay at the Sunvalley Hotel, in Shiga Kogen. I lost my reservation there due to payment issues. I was hesitant about coming to the Prince Hotel. It was my first time. The room i stayed in was probably one of the best i have seen for the price. The next time I am in Shiga Kogen, i am staying at the Prince Hotel East, without a doubt."

"Spacious rooms and great amenities "

"Small but very equipped and clean room. Nice restaurant with nice views of the city and mountains. Great breakfast. Closed to the train station. Great stay!"

"Amazing breakfast. Large room with a great view (mountain view). Nice friendly staff (also helped with luggage forwarding). Clean. Good value."

"Lovely spacious twin room with a seating area, very clean hotel and a free nightdress to wear too . Good central location only 8 mins walk from main Matsumoto station or Nawate st"

"Nice Onsen, rooms are clean, delicious ice cream 😅"

"The bathroom was a little bit small, but the room was pretty spacious and had nice big beds. It was comfortable and had everything we needed. The hotel is close to the station and bus terminal. All in all, we were very happy with the amenities of the hotel and location. "

"Conviennent location and helpful staff. The included breakfast was great too. Very handy for us as we had an overnight stay on the way to ski resorts after arriving late from Tokyo. "

"The room size and decoration were great but the view was spectacular! Lovely place for winter skiing. "