Superior Double or Twin Room, Terrace | View from room

Reviews of Ocean Star Hotel

3 out of 5
Ocean Star Hotel
Talambulang Building, Meketii, Koror, Koror

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 28 reviews" "
Rating 8 - Good. 11 out of 28 reviews" "
Rating 6 - Okay. 3 out of 28 reviews" "
Rating 4 - Poor. 0 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Awesome
Stayed 1 night in Aug 2019
Response from Gina Grace on 19 Aug 2019
Dear Valued Guest, Thank you for staying with us. We are happy and proud that you had a wonderful experienced with us. Looking forward to seeing you again in the near future. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Awsome
Stayed 1 night in Jul 2019
Response from Jeff on 3 Aug 2019
Dear Valued customer, Thank you for staying and having great time with us. Your satisfaction is our primary goal. We are looking forward to seeing you back again soon. Best Regards, Ocean Star Hotel Management Team

8/10 Good

Saverio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
These people are soooo friendly, grom the manager to Evertons really. Some dont sprak english and still No problem, they always Find a way to help! Good rooms, big and clean. Overall a pleasure to stay here!
Stayed 1 night in May 2019
Response from Gina Grace on 22 July 2019
Dear Valued Guest, Thank you for your amazing comments to us. We are really glad that your overall stayed with us was perfect. Looking forward to seeing you again soon here in Palau. Best Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, courteous, accommodating staff. Really enjoyed our time!!
Stayed 7 nights in Jun 2019
Response from Gina Grace on 29 June 2019
Dear Valued Guest, Thank you so much for staying with us. we are very glad that you enjoyed our facilities as well as our service. We are looking forward to seeing soon. Sincerely yours,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, approachable, and accommodating staff. Really enjoyed our time here!
Stayed 1 night in Jun 2019
Response from Gina Grace on 24 June 2019
Dear Valued Guest, Thank you very much for your great comments to us. We are really grateful that you enjoyed your stay with us as well as our facilities. We do hope that in the near future you'll visiting Palau again and stay with us.

8/10 Good

Chia-Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely new hotel, close to everything you need
Newish hotel, not too far away from main street in Koror. Walking distance to many restaurants, convenience stores, and very close to L'Amereta Gelato shop! The hotel itself was very clean, and had a great ocean view breakfast area on the 3rd floor. Flora especilaly, and the other front desk service attendants were very helpful and kind. The hotel provides free water for the first day, but on subsequent days you can fill up for free in the lobby. You can also borrow beach towels for free in the lobby. The only issue we had was with wi-fi in the rooms. The hotel advertises free wi-fi but only in the lobby area. If you want wi-fi in your room you will need to purchase a $5 prepaid card which is good for 2 nights. The general internet connection in Palau is quite poor, but has improved greatly since we were last here a few years ago. Wife and I were diving most days, and it was conveniently close to all our dive shop operators who would pick us up without a hitch.
Stayed 7 nights in Feb 2019
Response from Kassem on 6 Mar 2019
Hello, Thank you for your positive review, and we are very pleased you enjoyed staying with us. We are working on the WIFI... indeed we have to work with local suppliers that are constantly improving the network, thus we try to provide the most up to date internet connection in the country. We do hope to see you soon upon your next stay.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Ocean Star Management on 1 Apr 2019
Dear Valued Guest, Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous bedroom (and terrace) and very good location (quiet but close to the city).
Stayed 3 nights in Dec 2018
Response from Gina on 7 Jan 2019
Dear Valued Guest, Thank you very much for your good review to our hotel. We do hope your overall stay experienced with us was magnifique and looking forward to seeing you back in Palau in the future. Sincerely Yours, Ocean Star Management

10/10 Excellent

Wilaiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great memory in Palau
Our stay was amazing. Anything we requested they tried to help. Staff helped to book best tours and we got great days staying. We like the hotel is clean and staff are very helpful.
Stayed 3 nights in Nov 2018
Response from Jake Lee on 7 Dec 2018
Dear Ms. Wilaiwan, Thank you for your stay with us! We are really glad that you had a good time with us, enjoying our hospitality, great view, room facilities as well as rock island tour. It is really great honored to meet you personally. We are all looking forward to seeing you soon again. Sincerely Yours,

10/10 Excellent

Gerd D

Almost brand new and well maintained, this hotel is off the busy main road but still within easy walking distance to restaurants and shops, The bonus is that you are right on the water - get an ocean-view room if you can. My two highlights: The staff is always ready to go the extra mile and make your stay perfect. They spent significant time finding the tour to the South Rock Islands for me, and organized everything. Great service! The rooftop restaurant is a great place to watch sunset and relax. Few places in Koror offer a better view!
Stayed 2 nights in Nov 2018
Response from Jake Lee on 27 Nov 2018
Dear Gerd, Thank you again for staying with us! We are really happy to hear that you had a wonderful and memorable stay with us, enjoying the sunset, location, and our service. We are proud to share the message to our team and really looking forward to seeing you in the nearly future. Sincerely Yours,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bath tub shower hose too short to reach holder and nothing to retain water. Window with blinds into bedroom??? Wierd because you can still see in to person sitting on toilet.
Stayed 1 night in Nov 2018
Response from Jake Lee on 15 Nov 2018
Dear Valued Guest, Thank you very much for giving us feedback. We will focus on the issue with the shower hose as well as we will adjust the window blind inside the bathroom. We hope that your stay during with us was pleasant and valuable. Looking forward to seeing you soon in the future. Sincerely Yours,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean and efficient. Staff were friendly but not accommodating. Would only allow me to check in one hour early (2pm) and if I checked out after noon it would be a 1/2 day charge. Skip breakfast...but the views from the restaurant are fantastic. Free wifi in lobby. Room is very big and clean.
Stayed 1 night in Sep 2018
Response from Jake Lee on 5 Oct 2018
Dear Valued Guest, We thank you for staying with us, and are glad to hear you enjoyed the views, room quality, and restaurant. We do our best to accommodate our guests requests when we are able to, hence allowing check-in an hour earlier and allowing guests to stay with us until the end of the afternoon at a 1/2 of room rate. This matters to us as we are a new hotel and we try to improve. We hope to see you in the nearly future and welcome back to Palau. Sincerely Yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy diver
This new hotel is very nice indeed. It is very clean, comfortable, and well-appointed. The restaurant is located on the 3rd floor, outdoor covered space with view of the bay/lagoon. The staff was most welcoming and accommodating. They even provided me with complimentary transport to shopping and to the airport. They would like to have more divers stay with them and would provide transport to the dive shops or live aboards. I was very pleased and glad I stayed at this hotel. Great Experience.
Stayed 1 night in Jul 2018
Response from Jake Lee on 18 Dec 2018
Dear Valued Guest, Thank you again for choosing us as your accommodation. We are really proud that our service and our welcoming ambience makes your trip valuable. We believe that this service attitude will make us who we are and will be even better day by day. We are really pleasant to meet you and wish your diving adventure will continue as grateful as it was in Palau! Sincerely Yours,

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的住宿體驗
這是一個很棒的住宿體驗。 大廳服務人員服務親切、熱心。 在地圖上講解附近商家、美食非常的清晰,讓我們了解如何到達各個地方,耐心、細心的讓我們了解帛琉市區的熱門店家。 房間寬敞、乾淨、舒適,如果還有機會會再來光顧。
Stayed 1 night in Aug 2019
Response from Gina Grace on 26 Aug 2019
Dear Valued Guest, Thank you very much for yoour good feed towards our service.Our customers feedback our really appreciated. We look forward to welcome you again on your next visit in Palau. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Gina Grace on 20 Aug 2019
Dear Valued Guest, Thank you for choosing our hotel and taking time to write the excellent review we greatly appreciate. We look forward to welcoming you again in your next to Palau. Sincerely yours,

8/10 Good

Shih Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有好有壞
房間大 浴室積水
Stayed 2 nights in Jul 2019
Response from Ocean Star Hotel Management on 2 Aug 2019
Dear Valued Guest, Thank you for staying with us. We appreciate your comments to our hotel. Looking forward to seeing you again. Sincerely yours,

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附近購物便利,鄰近碼頭可游泳,櫃台服務佳,出外玩水有免費浴巾可供使用,提供租車代叫服務,整體環境不錯!
Stayed 5 nights in Jun 2019
Response from Gina Grace on 4 July 2019
Dear Valued Guest, Thank you for choosing with us. We do appreciate you good review to us. We are glad that you enjoyed your overall stayed. Looking forward to meeting you soon again for your next visit here in Paradise of Palau. Sincerely yours,

8/10 Good

Albee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view and service
Location is in seaside, nice view with a balcony, about 10 mins to the center by foot. The staff is friendly and helpful, only a bit noise at night cuz lots ppl stay in outside yard, chatting and drinking till late, that might be quite effect your sleeping.
Stayed 5 nights in Jun 2019
Response from Gina Grace on 19 June 2019
Dear Valued Guest, Thank you again for staying with us. Your comments to us is much appreciated as we still improving our services. And we also apologize for the inconvenience noise for that night due to have a barbecue night. Looking forward for you to visiting again the Paradise of Palau.

6/10 Okay

Verified traveller

Stayed 5 nights in Jun 2019
Response from Gina Grace on 19 June 2019
Dear Valued Guest, Thank you for giving us a good rate. We are looking forward to welcoming you again to our hotel. Best Regards,

8/10 Good

ナタリー, 東京

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食があまりおいしくない。フルーツの切り口がパサついていて残り物のようだった。 海用のタオルの交換もしてくれて親切だった。 ドアを開けたままにしていたりマナーが悪い客がいた。
Stayed 7 nights in May 2019
Response from Ocean Star Mnagement on 17 May 2019
Dear Valued Guest, We would like to take this opportunity to thank you for staying with us. We are very sorry for your bad experience. However, we are still improving our breakfast day by day. We are looking forward for your next visit in Palau in the near future. Sincerely yours,

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Apr 2019
Response from Gina Grace on 7 May 2019
Dear Valued Guest, We would like to take this opportunity to thank you again for staying with us. We do hope that your overall stay with us is wonderful.Looking forward to welcoming again in our hotel for your next visit here in Palau.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3月下旬入学住酒店, 酒店人員非常識親切。手工水餃非常美味。石斑魚也絶好。脚破了貼了酒店的創可貼行動自己如! 謝謝!!!
Stayed 3 nights in Mar 2019
Response from Ocean Star Management on 30 Apr 2019
Dear Valued Guest, Thank you very much for staying with us. We are grateful that you enjoyed your stay in our hotel. Looking forward for your next visit here in Palau.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美好的住宿體驗
飯店服務相當周到,餐點也很合胃口,各種額外的需求都能滿足,推薦給即將到帛琉旅遊的朋友
Stayed 7 nights in Feb 2019
Response from Gina Grace on 9 Mar 2019
Dear Valued Guest, Thank you very much for staying with us. Hopefully you will to visit Palau and stay with us again. Thank you also for recommending us to your friend. We will do our best! Sincerely yours, Ocean Star Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
not costworthy
「Wi-fi無料」のプランなのに、使えるのはロビーのみ。しかも、パスワードは有料と言い始める始末。予約時のプリントアウト(ただし日本語)を示し、押し問答の末最終的に無料でパスワードは渡されたが、余計なやりとりでうんざりした。 部屋の窓が開け放しだった。カーテンがかかっていたため気付かず、そのまま眠ってしまったが翌朝早朝からレストランの準備などの大音響で起こされ、非常に不愉快。 シャワーとトイレが一体型なのは構わないが、シャワーを浴びた後、床は長時間水浸しになり、トイレを使用する際にズボンがぬれないようにしないといけない。 朝食は微妙。朝から中華系の揚げ物などで、食欲をかきたてられるものではない。 ベランダのブランコ型ソファーは快適。 1泊150USDは割高。100ドル未満くらいのサービスと仕様かな、と感じた。
Stayed 3 nights in Feb 2019
Response from Ocean Star Management on 19 Feb 2019
Dear Valued Guest, Thank you very much for staying with us. We do apologize for the unclear description. We will do our best to focus the issue of the breakfast. Looking forward to seeing you again in the nearly future. Sincerely Yours,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Gina Grace on 1 Apr 2019
Dear Valued Guest, Thank you very much for staying with us. We do hope you had a wonderful experience with us and looking forward to welcoming you again in the near future.

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018
Response from Jake Lee on 28 Dec 2018
Dear Valued Guest, Thank you for staying with us. We hope that you are satisfied with our facilities, service as well as enjoyed your trip in Palau. Looking forward to seeing you in the nearly future! Sincerely Yours,

8/10 Good

Nobby, Japan

Liked: Cleanliness, property conditions & facilities, room comfort
・2018年に新築されたパラオで一番新しい?ホテルとのことで建物・部屋は大変綺麗。 ・30室強あるホテルだが、まだ認知されていないのか?滞在中は5組程度の宿泊客だけで非常にのんびりできた。 ・宿泊客は台湾・中国・韓国が多いとのことだが団体客はなく個人客が多い様子で、ツアー客で騒がしい様子は全くなかった。 ・宿泊した部屋はオーシャンビュー側2階のTWINルームで、パームツリーとフィリピン海が一望できGOOD。3階の部屋ならパームツリーにも邪魔されず一面が海かも。 ・従業員の方は、笑顔で大変フレンドリーで親切。 ・多々困難な注文もしたが臨機応変に対応してくれ満足。 ・日本語は片言OK。英語のほうがベターかな? ・WIFI:ロビーでは無料wifi。フロントでプリペイドwifiカードを買えば部屋で使用可能(15時間使用可で$10)で速度も不自由はなかった。 ・毎日、スキューバ・シーカヤックなど海のアクティビティに参加したが、無料で大判バスタオル貸し出しがあり便利。 ・3階レストランはフィリピン海が一望でき、屋根はあるが窓なしで非常に解放感があり良かった。 ・朝食は中華バイキングで現地としては普通の味。夕食は食べなかったが同じような中華バイキングかな?期待薄。道を挟んで目の前にPlaza Hotel by the seaがあり、そこの朝食は洋食・和食もあり、双方をうまく利用すれば良いと思う。朝食$10前後。 ・有名なイタリアンジェラート店まで500mで徒歩5分、繁華街(WCTCショッピングセンター)まで約1km徒歩10分程(=タクシー3分で$5)。夜でも途中暗い場所があるものの十分徒歩移動可能。帰りは歩くのが面倒になりタクシー使用。 ・パラオの食事は全般的に殆ど輸入冷凍品でSeafood以外はどこの飲食店でも同じ程度と感じ、失礼ながら食事に期待はしない方が得策。それでいて夕食代はドリンク含め$30前後/人と結構する。現地の方いわく物価は高いとのこと。 ・以上、満足度は高く、他の高級ホテルよりリーズナブルで次回も宿泊したいホテル!
Stayed 5 nights in Aug 2018
Response from Jake Lee on 30 Aug 2018
Dear Mr Murazumi, Thank you very much for your time to give us wonderful and detailed review. It had been really great to communicate with you before and during your stay. We are really happy and proud that you had a nice day in Palau and enjoyed our hotel facilities as well as staff friendliness. It is also really helpful and kind that you share really thorough information about our location, transportation as well as dining options. We are really glad to know you and your family during the stay. We all welcome you back again and hope to see you soon. Best Regards,

8/10 Good

海の子スージィ, Tokyo,JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
街に近く、海も見える気持ちのいいホテル
エクスペディアで新顔、2018年1月オープンのホテル。決め手は無料Wi-Fiと全室バルコニー付きでした。一般に日本人が利用する他のホテルとどこが違うかと問われれば、新規の中国系で未知数であること。不安はもちろんありましたが価格的にパレイジアホテルとプラザ系の中間で、好奇心と冒険心をあおられてのこと。夜中着いてみると、全室パルコにー付きというのはホテル側の情報供給ミスと判明、実際は2-3階の海側に面した部屋のみ。2日目から1泊15ドルの差額を払い、バルコニー付きの部屋に移りました。とても愛らしいバルコニーでブランコ付きです。また、3階にあるルーフトップは海が一望できるレストランになっていてヨルト(海風)と夕日が堪能できます。金ぴかの内装は...ちょっと。台湾系の中国人サブマネージャーとのコミュニケーションはスムースでなかなか居心地は良かったです。かたことの日本語を話すFloraさんも昔からの知り合いのようにとても親切に接してくれ、出かけるときや帰ってきてとき「おかえりなさい」と出入口まで来てくれます。こんなところに中小規模のホテルが持つ長所が生かせているかもしれません。また、プラザ系では徴収するローカル税や空港送迎税もここでは取られなかった。改善には前向きなマネジメントなので、今後も期待される良いホテルだという印象でした。
Stayed 5 nights in May 2018
Response from Jake on 11 May 2018
Dear Ms. Suzuki, Thank you very much for choosing to stay with us and give us really thoughtful comment. We do apologize for the unclear description for the rooms, and we will adjust the information. Thank you again for coming to Palau and staying with us, and enjoyed our lovely balcony, panoramic ocean view restaurant as well as our friendly service. We hope to see you soon in the future. Sincerely Yours, Jake Lee