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"The spa was booked the whole time of our visit is what we were told. So, we didn't get that opportunity. The pool was well kept, a little chilly to sit outside, though. The staff was very friendly and accommodating. We thoroughly enjoyed our stay there."

"All staff were great. It is a beautiful hotel - extremely well constructed and expertly finished (been open for less than one year). The restaurant meals were superb - we were booked in for 2 nights and had both dinners there. Breakfast was equally good. Had a somewhat challenging issue with the room heat - even with that, I would not diminish the excellent rating for this hotel. Definitely recommend highly. "

"The SanSal hotel is a wonderful place to stay. Extremely friendly and helpful staff, amazing breakfast, awsome views over the city and harbor and very nicely appointed rooms."

"Room was spotless with a welcome treat waiting... Bed was so comfy and the staff were so nice and courteous... "

"It was exactly what I was expecting from a small boutique hotel. Great location and access to local restaurants and shops. The room isn’t super exciting, small bathroom and not much space around the room. The double room was the perfect size for one guest, but would accommodate 2 with no problems. I would definitely stay here again. "

"Poolside seating comfortable Clean decent sized pool Comfortable room Very clean"

"Our go-to hotel for stays in Chania; well maintained hotel with comfortable clean rooms, friendly staff and an excellent breakfast service with eggs etc cooked to order as well as an excellent cold buffet selection. "

"Wonderful property with incredibly helpful staff. We arrived before check in time but they greeted us warmly. Our original room had stairs which might be difficult for us to navigate at night so they changed our room. The new room wasn't immediately available but they quickly finished the cleaning for us. We had lots of questions and they had lots of answers about things to do and places to go. We were told that if we needed reservations for a restaurant, they could help and we'd be treated well. So true. The reservations they made yielded incredible service and generous extras. Breakfast was wonderful and served in the beautiful courtyard. The biggest challenge was noisy neighbors but the windows were soundproof so we slept well. "

"Honestly one of the worst hotel I’ve been to. The room for 3 was clearly for 2, with the 3rd person supposed to either sleep on the sofa that’s not a sofa bed, or in a tiny that’d barely fit a teenager. The staff is nice but the owner, an old lady, is the rudest person I’ve met. I asked for Tabasco and she literally told me to go and buy it myself. The breakfast is terrible, we stopped having it after 3 days because we couldn’t see it anymore. The “pool” is at best a bath tub. This is NOT a 5*, at best, best, 3*. You should avoid "