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"The bed was hard and the AC in the room wasn't working, but the customer service was exceptional. I picked the tower view and it did not disappoint. From the moment we arrived and throughout our whole stay the staff was very helpful and accommodating. The location is also perfect because it is close to the shops without it being overwhelmingly busy. A bonus was that the limousine bus for the airport stops in front of the hotel."

"Great hotel. Walkable. Breakfast Anazing "

"Great staff, clean and quiet hotel. Good breakfast buffet "

"Very clean and comfortable stay. Very quiet "

"Room very clean . In center of shinjuku but room is very quiet"

"The location was wonderful for getting around Japan"

"Great location and beautiful hotel"

"The hotel was perfect!!! Great location, very clean, helpful staff and good size!!"

"Great hotel in a prime location. Lots of activities and good restaurants. Obviously rooms were on the small side but that is to be expected from the hotels in Tokyo. However, the bathrooms and tubs were awesome! Loved soaking in the tub after a long day of walking. Staff was very quick to address issues and were nice. Overall, we had an excellent stay and would highly recommend especially if you want to be in an area of lights and action. Definitely not the location if you are looking for bamboo forests and no one around."