3 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Grand Hyatt Kauai Resort and Spa

4.5 out of 5
Grand Hyatt Kauai Resort and Spa
1571 Poipu Road, Koloa, HI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 753 out of 1003 reviews" "
Rating 8 - Good. 176 out of 1003 reviews" "
Rating 6 - Okay. 53 out of 1003 reviews" "
Rating 4 - Poor. 18 out of 1003 reviews" "
Rating 2 - Terrible. 3 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly location
Stayed 7 nights in May 2024
Response from Aloha. on 23 May 2024
Thank you for sharing about your experience at the resort.

6/10 Okay

Rosalind

Travelled with family
Liked: Cleanliness
Nice resort but not updated especially for the price they charge.
Stayed 2 nights in Feb 2024
Response from Aloha. on 21 May 2024
Mahalo for your feedback, Rosalind. Sorry to hear that the resort did not exceed your expectations. Hope you enjoyed your time on Kauai.

10/10 Excellent

Elihu Benjamin Washburne, Saint Louis Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is a step above the rest. The SPA is super wonderful.
Stayed 4 nights in May 2024
Response from Aloha. on 20 May 2024
Great to hear you enjoyed the resort and took some time for YOU at Anara Spa.

10/10 Excellent

Lenin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing.
Stayed 6 nights in Mar 2024
Response from Aloha. on 20 May 2024
Wonderful to hear. We hope you'll visit us again.

10/10 Excellent

Anthony John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and spacious. However, we had no TV for two days and did not get notified until I called twice. It was a bit disappointing as did not have entertainment when returned to room. We pay a resort fee daily and would appreciated some form of discount or waive for this inconvenience.
Stayed 7 nights in May 2024
Response from Aloha. on 16 May 2024
Aloha, we do apologize for the inconvenience of the TV's not working for a number of rooms. There was a mechanical problem, the technician has arrived and the part should arrive this afternoon. Again, we apologize for the inconvenience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Aloha. on 16 May 2024
Mahalo, glad you enjoyed!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property (staff, location, amenities), but the food and beverage quality is sorely lacking. Overall: Every drink is at least $16. Mind you, this is a no-frills mixed drink marketed as a cocktail. I use the word "cocktail" here very loosely. I guess this is to be expected; you're on an island. Seaview Terrace: Food was served on plastic plates (unclear why; it's nowhere near the pool) and was served lukewarm. Ilima Terrace (breakfast buffet): $52 per person and everything's cold (you may start to see a pattern here). Weirdly, specialty coffees (like cappuccinos) are limited to 1 per person. Salmon Wellington was not. I guess the margin is made on the coffee? Stevenson's Library: No risk of cold food here ('cause sushi). Good quality, wholly uninspired presentation, but hey actual plates! Tidepools: Center cut steak, medium ($79 or thereabouts) served absolutely raw times two. Replated and reserved, no apologies, no comps. Also, expect to have shutters slammed shut and lights turned off during dinner if you take a late seating (8 PM in my case). I get it; you want to get home. Poolside (Hale Nalu): What you'd expect from poolside food, served in gray plastic buckets. I get the safety aspect here, but come on, a gray bucket is a gray bucket. Let me stress we enjoyed our stay. Do rent a car if you decide to visit Kauai (there's limited Ubers and Lyfts on the south shore), and eat off property if you can.
Stayed 7 nights in May 2024
Response from Aloha. on 13 May 2024
Thank you for your feedback, David. Sorry to hear that the food did not exceed your expectations, we do appreciate your feedback.

10/10 Excellent

Heather Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely beautiful!! The flowers and plants are amazing. Great food and dining and a coffee place which was wonderful! We loved parrot time and all the activities that were available
Stayed 5 nights in Apr 2024
Response from Aloha. on 13 May 2024
Thank you for sharing your experience, so glad you enjoyed parrot time and many of the other resort activities and amenities. Visit again.

10/10 Excellent

Aneesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a luxurious stay at The Hyatt. Right from check in to checkout, the staff were polite and helpful. So many beautiful locations within the property to just sit and admire our walk about. We didn’t use the spa or restaurants because we found great options outside for cheaper and wanted to support smaller businesses. But everything was grand for sure.
Stayed 3 nights in May 2024
Response from Aloha. on 13 May 2024
Mahalo for choosing to stay with us. Good to hear you enjoyed everthing. Even by eating and spaing here you're supporting small businesses as many of our spa products are locally made and food locally sourced. We hope you'll visit again.

8/10 Good

Randi

Travelled with partner
There were some areas that needed upgrading, such as the carpet in the room was pretty old, etc. Service staff were very good. Entertainment was good. It’s a big resort with lots of stairs which could prove difficult for people with mobility issues. Over all though we had a great time and it was lovely.
Stayed 7 nights in May 2024
Response from Aloha. on 9 May 2024
Thank you for choosing to stay with us and your feedback. We appreciate it.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aloha. on 9 May 2024
Mahalo. Happy to hear you enjoyed the resort.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely stunning and has all the amenities needed for a wonderful relaxing vacation. I couldn’t have asked for more.
Stayed 5 nights in Apr 2024
Response from Aloha. on 6 May 2024
Thank you for sharing about your recent stay with us. So glad you enjoyed.

6/10 Okay

Addyson, Saint Louis

Travelled with partner
Disliked: Staff & service, amenities
Staff was not nearly as welcoming as our resort in Oahu. They did not go out of their way to make you feel valued and did not provide anything special for us, even with it being our honeymoon. Restaurants were average and overpriced. Landscaping and pools/beach area were beautiful. We would probably stay somewhere else if we returned to Kauai.
Stayed 5 nights in Apr 2024
Response from Aloha, on 26 Apr 2024
Aloha Addyson, sorry to hear that the resort did not exceed your expectations.

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel experience we’ve ever had in Hawaii.
Stayed 7 nights in Apr 2024
Response from Jimena (GHK Res Manager) on 24 Apr 2024
Aloha Larry,Mahalo for taking the time to share your experience with us! We look forward to your stay in the near future! Warmest Aloha,Jimena (Reservations Manager)

10/10 Excellent

Daryl, Flossmoor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 4 nights in Apr 2024
Response from Jimena - GHK Res Manager on 24 Apr 2024
Aloha Daryl,Mahalo for taking the time to share your experience with us! We look forward to your stay in the near future! Warmest Aloha,Jimena ( Reservations Manager)

10/10 Excellent

alicia, Weatherford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We vacation here every other year. The Grand Hyatt is hands down the best. We love everything about this property
Stayed 6 nights in Apr 2024
Response from Aloha. on 16 Apr 2024
Wonderful to hear! We look forward to seeing you on your next Kauai trip - 2026!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and pools. Loved the friendly staff! Rooms were nice. The bathroom in our room was okay but would have benefited from remodeling.
Stayed 5 nights in Mar 2024
Response from Aloha. on 8 Apr 2024
Thank you for your feedback, John. Great to hear you enjoyed the resort & staff.

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aloha. on 4 Apr 2024
Mahalo. So glad you enjoyed the resort.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Aloha. on 2 Apr 2024
Mahalo, great to see you enjoyed the resort.

10/10 Excellent

Jennifer

Stayed 5 nights in Mar 2024
Response from Jimena (GHK Res Manager) on 24 Apr 2024
Aloha Jennifer,Mahalo for taking the time to share your experience with us! We look forward to your stay in the near future! Warmest Aloha,Jimena ( Reservations Manager)

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is a 10! Unparalleled! The service is ok and the food was about the same. If you use it as a home base and explore the area, eat at local places, you will find it to be simply amazing!
Stayed 6 nights in Mar 2024
Response from Aloha. on 29 Mar 2024
Happy you enjoyed your time on Kauai. Mahalo for choosing to stay with us.

10/10 Excellent

Jose Rios, santa rosa

Travelled with family
Nice
Stayed 5 nights in Mar 2024
Response from Aloha. on 25 Mar 2024
Mahalo, Jose. Nice to hear you enjoyed the resort.

10/10 Excellent

Hanade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our honeymoon at the Grand Hyatt resort. Such an amazing place & definitely book some spa time in their beautiful spa! Everything from the view to the hotel rooms is magical!
Stayed 4 nights in Mar 2024
Response from Aloha. on 18 Mar 2024
Fantastic to hear that you began your lives together crafting lifelong memories at the resort. Hope to see you again for an anniversary celebration.

10/10 Excellent

Timothy, Huntsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Aloha. on 18 Mar 2024
Mahalo, visit again!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Aloha. on 19 Feb 2024
Mahalo, Shelley!

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the grounds and beach were spectacular. staff remarkably friendly.
Stayed 9 nights in Feb 2024
Response from Aloha. on 19 Feb 2024
So happy you enjoyed the resort and our team. Visit again.

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there were more signs showing where to go. This place is a bit of a maze.
Stayed 7 nights in Jan 2024

10/10 Excellent

Gulhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Aloha. on 15 Jan 2024
Mahalo, happy to see you enjoyed the resort.

10/10 Excellent

Lena, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Aloha. on 8 Jan 2024
Mahalo! So happy you enjoyed the resort.

8/10 Good

Jaline

Travelled with family
Excellent, friendly service and great location. Pools and grounds are beautiful. At this price point, would love improved food quality and some room improvements. Bathroom especially could use an update and a little refresh of the room would go a long way.
Stayed 2 nights in Dec 2023
Response from Aloha. on 19 Feb 2024
Thank you, Jaline. Great to hear you enjoyed the resort, we appreciate the feedback.

10/10 Excellent

Hubert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. I wasn’t sure if the extra expense was worth it, but my wife really wanted to stay at a nice resort. Man, am I glad I listened to her! This place has it all and you are treated like a million bucks! I’ve never stayed at a 5 star resort prior to this. Now I have a high water mark of what a resort of this caliber should be. Couldn’t recommend it enough!
Stayed 6 nights in Dec 2023
Response from Aloha. on 27 Dec 2023
Wow! Fantastic to hear, Hubert. We too are glad you listened to your wife's suggestion. We hope you'll visit again.

10/10 Excellent

Dean, Campbell River

Stayed 1 night in Dec 2023
Response from Aloha. on 12 Dec 2023
Mahalo! Great to see you enjoyed your time with us.

10/10 Excellent

Glenn, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel!
Stayed 5 nights in Nov 2023
Response from Aloha. on 29 Nov 2023
Mahalo, Glenn! Fantastic to hear.

10/10 Excellent

Milind Mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in Nov 2023
Response from Aloha. on 27 Nov 2023
Glad you enjoyed your stay with us.

10/10 Excellent

Matt Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up in November around Thanksgiving and the weather is perfect and everything Is still open and lots to do. The Grand Hyatt truly is a wonderful vacation spot with lots of swimming, lots of ocean and easy access to multiple locations from the resort.
Stayed 6 nights in Nov 2023
Response from Aloha. on 27 Nov 2023
Thank you for sharing your experience and so glad to hear you enjoyed your time with us.

10/10 Excellent

Carlos, Los Altos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
been there 10x in 15 years. property is a bit aged but still an awesome site. we always enjoy it.
Stayed 5 nights in Nov 2023
Response from Aloha. on 13 Nov 2023
Mahalo Carlos for visiting us again and your loyalty over the years. Great to hear that the resort did not disappoint, even after all these years. We look forward to seeing you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, reliable staff. Beautiful surroundings. Immediate room service, assistance when needed.
Stayed 6 nights in Oct 2023
Response from Aloha. on 3 Nov 2023
Mahalo, Mary. It's great to hear you enjoyed our staff and resort grounds. Visit us again.

6/10 Okay

Dwight, Gulfport

Travelled with family
The property is huge . Beautiful view of the ocean just around the property . Food selections in the restaurants are subpar for a nice hotel like this .
Stayed 4 nights in Oct 2023
Response from Aloha. on 3 Nov 2023
Aloha Dwight, sorry to hear that the restaurants did not exceed your expectations. We appreciate your feedback.

10/10 Excellent

CAROLYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overall stunning! I loved the sea salt pool and dining options. Everything was spectacular, especially the spa! I also loved the parrots! 10/10 would stay here again and emphatically recommend!
Stayed 2 nights in Oct 2023
Response from Aloha. on 30 Oct 2023
Fantastic to hear, Carolyn! We look forward to welcoming you back again sometime.

10/10 Excellent

Michelle, Gardnerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, beautiful pools and surrounding area, very accommodating and helpful staff. Five stars across the board.
Stayed 7 nights in Oct 2023
Response from Aloha. on 30 Oct 2023
Mahalo, Michelle!

10/10 Excellent

Brendan

Liked: Property conditions & facilities
Great service
Stayed 5 nights in Oct 2023
Response from Aloha. on 23 Oct 2023
Mahalo!

10/10 Excellent

Sergey, Austin

Stayed 6 nights in Oct 2023
Response from Aloha. on 23 Oct 2023
Mahalo!

10/10 Excellent

Tabitha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular
Stayed 7 nights in Oct 2023
Response from Aloha. on 13 Oct 2023
Wonderful to hear you enjoyed the resort!

10/10 Excellent

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with assume staff.
Stayed 1 night in Oct 2023
Response from Aloha. on 13 Oct 2023
Mahalo.

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a gorgeous resort!
Stayed 4 nights in Sep 2023
Response from Aloha. on 9 Oct 2023
Thank you, Susan. Wonderful to hear you enjoyed the resort.

10/10 Excellent

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with the best pool on Kauai. Staff was incredible and food was excellent. The location is perfect for enjoying the island beaches and shopping.
Stayed 2 nights in Oct 2023
Response from Aloha. on 9 Oct 2023
Mahalo! Great to hear you enjoyed the resort, staff, dining and our centralized location on the island. Visit again.

10/10 Excellent

Jamie

Travelled with family
Liked: Amenities
Excellent place to spend a vacation
Stayed 5 nights in Oct 2023
Response from Aloha. on 9 Oct 2023
We hope you'll visit us again sometime.

4/10 Poor

Janine

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The facility is very outdated and in need of maintenance and remodeling. Our room smelled like mold. Everything seemed worn out and run down. No snacks in room. No shower cap. Extremely long dark halls to walk through to find your drab room. Never again will I stay at a Hyatt!
Stayed 1 night in Sep 2023
Response from Aloha. on 19 Sept 2023
Aloha Janine, sorry to hear that the resort did not exceed your expectations. We appreciate your feedback.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I can’t speak highly enough about this hotel. It was excellent in every way. This is a hotel that is luxurious in its amenities and accommodations but also one that is personable and inviting. Staff go out of their way to be helpful and the vibe is accepting. The pool area is exceptional and there are plenty of dining options both on site and nearby. The concierge was able to get us on tours and adventures that I was not able to book online. We will be back!
Stayed 7 nights in Sep 2023
Response from Aloha. on 18 Sept 2023
Fantastic to hear you enjoyed the resort, staff & island overall. We look forward to welcoming you back.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful! What an amazing property and staff.
Stayed 6 nights in Sep 2023
Response from Aloha. on 14 Sept 2023
Thank you, so glad you enjoyed!