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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

HB Guest Home 5

Star Rating
3 out of 5

Photo gallery

Featured image
1 bedroom, Egyptian cotton sheets, premium bedding, down duvet
1 bedroom, Egyptian cotton sheets, premium bedding, down duvet
1 bedroom, Egyptian cotton sheets, premium bedding, down duvet
1 bedroom, Egyptian cotton sheets, premium bedding, down duvet
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Kitchen
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationWilfrid Laurier University3 min drive
    Popular LocationClay and Glass4 min drive
    Popular LocationEarth Sciences Museum6 min drive
    AirportKitchener, ON (YKF-Region of Waterloo Intl.)17 min drive

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  • Executive Suite

    Photos of Executive Suite

    Room amenities

    • Sleeps 2
    More detailsExecutive Suite

  • Signature Suite (2)

    Photos of Signature Suite (2)

    Room amenities

    • Sleeps 2
    More detailsSignature Suite (2)

  • Deluxe Studio Suite

    Photos of Deluxe Studio Suite

    Room amenities

    • 26 sq m
    • Sleeps 2
    More detailsDeluxe Studio Suite

  • Signature Suite (1)

    Photos of Signature Suite (1)

    Room amenities

    • Sleeps 2
    More detailsSignature Suite (1)

About this area

Waterloo

HB Guest Home 5 is located in Waterloo. Conestoga Mall and St. Jacobs Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Waterloo Park and RIM Park. Check out an event or a game at Kitchener Memorial Auditorium Complex, and consider making time for Bingemans, a top attraction not to be missed.
Map
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Popular Location

What's nearby

  • Wilfrid Laurier University - 3 min drive
  • Clay and Glass - 4 min drive
  • Earth Sciences Museum - 6 min drive
  • University of Waterloo - 9 min drive
  • Perimeter Institute for Theoretical Physics - 10 min drive

Getting around

  • Kitchener Station - 12 min drive
  • AirportToronto, ON (YYZ-Pearson Intl.) - 68 min drive

About this property

HB Guest Home 5

3-star guesthouse near Wilfrid Laurier University
A fitness centre, a 24-hour business centre and a conference centre are available at this smoke-free guesthouse. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a fridge in a common area and conference space are on-site. All 5 individually decorated rooms feature free WiFi and Tempur-Pedic beds. Comforts include Egyptian cotton sheets and pillow menus, and guests will also find conveniences such as washers/dryers and dishwashers. Housekeeping is available once per stay.
HB Guest Home 5 offers 5 forms of air-conditioned accommodation with washers/dryers and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. Guests can make use of the shared/communal kitchen. Bathrooms include a shower with a hydromassage showerhead, and hairdryers.

This Waterloo guesthouse provides complimentary wireless Internet access. Televisions come with Netflix. Additionally, rooms include rice cookers and fans. Housekeeping is offered once per stay and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the guesthouse include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free extended parking
  • Return airport shuttle (surcharge) from 8 AM to 11 PM
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–8:30 AM: CAD 10 per person

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Washer/dryer

Conveniences

  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Free food shopping service
  • Front desk (limited hours)
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference centre (300 square feet of space)

Outdoors

  • Garden

More

  • Fireplace in reception
  • Shared microwave
  • Shared fridge
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Egyptian cotton sheets
  • Fan
  • Heating
  • Linens
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Hairdryer
  • Hydromassage showerhead
  • Shower
  • Towels

Entertainment

  • Netflix

Food and drink

  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Oven
  • Rice cooker
  • Shared kitchen access
  • Hob

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Mobile key entry
  • Washer and dryer

Policies

Check-in

Check-in between 4 PM and 11 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 4 PM - 11 PM
If you arrive at the property after hours, you'll need to check in at an alternate location: text to 5197215478 in advanced to confirm different location
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Airport shuttle service is available on request from 8 AM to 11 PM
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 200.0 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: CAD 10 per person (approximately)
  • Airport shuttle fee: CAD 50 per person (one-way)
  • Airport shuttle fee per child: CAD 50 (one-way), (from 11 to 17 years old)
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-in fee: CAD 20 for check-in between 11:30 PM and 12:30 AM
  • Late check-out fee: CAD 20 (subject to availability)
  • Kitchen/kitchenette fee: CAD 20 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old.
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

HB Guest Home 5 Waterloo
HB Guest Home 5 Guesthouse
HB Guest Home 5 Guesthouse Waterloo

Frequently asked questions

Can I cancel my reservation for free at HB Guest Home 5 and receive a full refund?
Yes, HB Guest Home 5 offers free cancellation on select room rates, because flexibility matters! Please refer to HB Guest Home 5 cancellation policy on our site for more details about any exclusions or requirements.
Is HB Guest Home 5 pet-friendly?
No, pets are not allowed at this property.
How much is parking at HB Guest Home 5?
Self-parking and extended parking are free at this property.
What time is check-in at HB Guest Home 5?
Check-in is from 4 PM to 11 PM. Early check-in is available for a fee of CAD 20 (subject to availability). Late check-in is available from 11:30 PM to 12:30 AM for a fee of CAD 20.
What time is check-out at HB Guest Home 5?
Checkout is at 11 AM. Late checkout is available for CAD 20 (subject to availability).
Does HB Guest Home 5 provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CAD 50 per person, one-way, applies.
Where is HB Guest Home 5 located?
Situated in Waterloo, this guesthouse is 1 mi (1.6 km) from Conestoga Mall and within 3 miles (5 km) of University of Waterloo and Wilfrid Laurier University. City of Waterloo Museum and Clay and Glass are also within 3 miles (5 km).
1.5
4 reviews
5 - Excellent
0
4 - Good
0
3 - Okay
1
2 - Poor
0
1 - Terrible
3

4.5/5

Cleanliness

3.0/5

Staff & service

3.0/5

Amenities

2.5/5

Property conditions & facilities

1/5 Terrible

Stayed 1 night in Sep 2019

1/5 Terrible

Stayed 1 night in Jun 2019

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness, staff & service
As the customer, you need to be aware this is a private residential property, in which the proprietor is renting out rooms in two separate houses. It is not a commercial property and has no business front. I arrived at the address to discover this, finding the property in darkness. After four rings of the doorbell, another guest was kind enough to respond. I had attempted to call ahead but the proprietor had not answered her phone, and voice messaging told me the voicemail message box was full -- not good. After the other guest contacted the proprietor using text messaging, the experience began to improve. The proprietor directed me to a second property, where she presented me with a room that was extremely nice and very clean. The room had an ensuite bathroom and shower, and everything else was great. I think the proprietor is quite honest and eager to provide excellent accommodation. However, she needs to keep her phone manned, keep lights on outside the residences she rents, and make sure customer have the right expectation. Were it not for the other helpful guest, I would have been on my way to something less puzzling than what I experienced. I suggest calling ahead and being ready to occupy a nice room in a residence, or find more conventional accommodation.
Stayed 1 night in Apr 2019

1/5 Terrible

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, property conditions & facilities, room comfort
The front desk of this guest home was supposed to be open from 4pm to 11pm. It was not. Before my arrival I texted the guest home. I got a text back about 2 hours later. At that time I was already at the door of the home. Nobody was there to open the door even though I got there before 11pm. After waiting two hours outside the guest home I decided to go for something to eat. When I was at the restaurant the front desk person texted me back. She said that in five minutes she was going to open the door for me. I cancelled my order at the restaurant and rushed to the guest home. She did not arrive in five minutes, she actually arrived the next day! Can you believe it? About half hour later another guest arrived; she already have done her check in process so she had already a key of the front door. I asked this guest to allow me to get in. She did it. After this ordeal I could not sleep well. In addition, I never got a key of the house, so every time I needed to go out I had to ask another guest to agree to open the door to let me get in. Have you ever stayed in a hotel without getting a key of the room? That is just bad. Besides that, I got the basement room where all the sounds related to the activity of the main floor are heard. No good. I was waked up very early in the morning.
Stayed 1 night in Sep 2018

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