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HB Guest Home 5

Hotel Class

Information

Reviews

1.7 / 5
3 reviews

Amenities

  • Free WiFi
  • Free parking
  • Air Conditioning
  • Kitchen

Map

What's nearby

  • Popular Location
    Conestoga Mall
    19 min walk
  • Popular Location
    Wilfrid Laurier University
    3 min drive
  • Popular Location
    University of Waterloo
    4 min drive
  • Airport
    Kitchener, ON (YKF-Region of Waterloo Intl.)
    17 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • Executive Suite

    Room Amenities

    • Sleeps 2
    More details
  • Signature Suite (1)

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Studio Suite

    Room Amenities

    • Sleeps 2
    More details
  • Signature Suite (2)

    Room Amenities

    • Sleeps 2
    More details

About this area

Waterloo

HB Guest Home 5 is located in Waterloo. Centre In The Square and City of Waterloo Museum are cultural highlights, and some of the area's attractions include Bingemans and Waterloo Central Railway Station. Conestogo River Horseback Adventures and Erbsville Kartway are also worth visiting.

What's nearby

  • Popular Location
    Conestoga Mall - 19 min walk
  • Popular Location
    Wilfrid Laurier University - 3 min drive
  • Popular Location
    University of Waterloo - 4 min drive
  • Popular Location
    Waterloo Central Railway Station - 4 min drive
  • Popular Location
    Waterloo Park - 6 min drive

Getting around

  • Kitchener Station - 10 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 60 min drive

About this property

HB Guest Home 5

Guesthouse in Waterloo with 24-hour business centre and conference centre
Along with a 24-hour business centre, this smoke-free guesthouse has a conference centre and a microwave in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a fridge in a common area, conference space and concierge services are on-site. All 5 individually decorated rooms feature free WiFi and Tempur-Pedic beds. Comforts include Egyptian cotton sheets and pillow menus, and guests will also find conveniences such as washers/dryers and dishwashers. Housekeeping is available once per stay.
HB Guest Home 5 offers 5 forms of air-conditioned accommodation with washers/dryers and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. Guests can make use of the shared/communal kitchen. Bathrooms include a shower with a hydromassage showerhead, and a hairdryer.
Guests can surf the web using complimentary wireless Internet access. Televisions come with Netflix. Additionally, rooms include rice cookers and fans. Housekeeping is offered once per stay and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

Policies

Check-in

Check-in between 4 PM - 11 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 19

Special check-in instructions

The front desk is open daily from 4 PM - 11 PM.
If you arrive at the property after hours, you'll need to check in at an alternate location: text to 5197215478 in advanced to confirm different location
If you are planning to arrive after 11 PM, please contact the property at least 24 hours in advance using the information on the booking confirmation.
Airport shuttle service is available on request from 8 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before 11 AM
Late check-out subject to availability

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

Payment types at the property

MastercardAmerican ExpressVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 200.0 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: CAD 10 per person (approximately)
  • Airport shuttle fee: CAD 50 per person (one-way)
  • Airport shuttle fee per child: CAD 50 (one-way), (from 11 to 17 years old)
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-in fee: CAD 20 for check-in between 11:30 PM and 12:30 AM
  • Late check-out fee: CAD 20 (subject to availability)
  • Kitchen/kitchenette fee: CAD 20 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 19 years old.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the guesthouse prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free extended parking
  • Return airport shuttle (surcharge) from 8 AM to 11 PM
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–8:30 AM: CAD 10 per person

Family friendly

  • Laundry facilities
  • Washer/dryer

Conveniences

  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Free food shopping service
  • Front desk (limited hours)
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference centre (300 square feet of space)

Outdoors

  • Garden

More

  • Fireplace in reception
  • Shared microwave
  • Shared fridge
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Egyptian cotton sheets
  • Fan
  • Heating
  • Linens
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Hairdryer
  • Hydromassage showerhead
  • Shower
  • Towels

Entertainment

  • Netflix

Food and drink

  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Oven
  • Rice cooker
  • Shared kitchen
  • Hob

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Washer and dryer

Nearby activities

Activities

1.7

Guest rating

5 - Excellent
0
4 - Good
0
3 - Okay
1
2 - Mediocre
0
1 - Poor
2
4.5
Cleanliness
3.0
Service and Staff
3.0
Amenities
2.5
Property condition

1/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Jun. 2019

    3/5

    • Liked: Cleanliness, staff & service

    As the customer, you need to be aware this is a private residential property, in which the proprietor is renting out rooms in two separate houses. It is not a commercial property and has no business front. I arrived at the address to discover this, finding the property in darkness. After four rings of the doorbell, another guest was kind enough to respond. I had attempted to call ahead but the proprietor had not answered her phone, and voice messaging told me the voicemail message box was full -- not good. After the other guest contacted the proprietor using text messaging, the experience began to improve. The proprietor directed me to a second property, where she presented me with a room that was extremely nice and very clean. The room had an ensuite bathroom and shower, and everything else was great. I think the proprietor is quite honest and eager to provide excellent accommodation. However, she needs to keep her phone manned, keep lights on outside the residences she rents, and make sure customer have the right expectation. Were it not for the other helpful guest, I would have been on my way to something less puzzling than what I experienced. I suggest calling ahead and being ready to occupy a nice room in a residence, or find more conventional accommodation.

    Stayed 1 night in Apr. 2019

    1/5

    • Liked: Cleanliness
    • Disliked: Staff & service, property conditions & facilities, room comfort

    The front desk of this guest home was supposed to be open from 4pm to 11pm. It was not. Before my arrival I texted the guest home. I got a text back about 2 hours later. At that time I was already at the door of the home. Nobody was there to open the door even though I got there before 11pm. After waiting two hours outside the guest home I decided to go for something to eat. When I was at the restaurant the front desk person texted me back. She said that in five minutes she was going to open the door for me. I cancelled my order at the restaurant and rushed to the guest home. She did not arrive in five minutes, she actually arrived the next day! Can you believe it? About half hour later another guest arrived; she already have done her check in process so she had already a key of the front door. I asked this guest to allow me to get in. She did it. After this ordeal I could not sleep well. In addition, I never got a key of the house, so every time I needed to go out I had to ask another guest to agree to open the door to let me get in. Have you ever stayed in a hotel without getting a key of the room? That is just bad. Besides that, I got the basement room where all the sounds related to the activity of the main floor are heard. No good. I was waked up very early in the morning.

    Stayed 1 night in Sep. 2018

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