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"You are definitely paying for the location, as the hotel itself, though fancy looking, was pretty mid. The room felt cramped, definitely not as spacious as the photos made it look, but it was livable. The toilet and bathroom also felt cramped, and the water pressure in the shower drops every time someone on the floor flushes a toilet. But it was overall fine. Laundry room had combo washer/dryers, which was convenient, and the price to use them was pretty cheap. Two elevators are required to get to the rooms, one from the ground floor to the lobby and then another up to the rooms, and the elevators to the rooms need the key card to use, which is a bit of a pain but I understand the need for heightened security since the hotel is in a mall and perhaps more easily accessible by non-guests. The central location really was fantastic, though. Literally across the street from Osaka Station (connected by a pedestrian bridge, even), and right in the heart of the city. Having the Umeda Links mall in the same building was very handy, too."

"Great hotel very handy and easy to get to everything from it. Trains, buses, taxis. Very clean and staff were wonderful."

"We truly enjoyed our stay here and would HIGHLY recommend this hotel to anyone considering a stay here."

"Great clean and nice"

"Beautiful hotel. Great location to shops, restaurants, train station. Staff are super friendly, always welcoming & polite. Definitely recommend this hotel."

"This hotel has the worst staff. I was discriminated, laugh at and never want to ever step foot at this location. Staff is rude and very unknowable, when i show up. They told me to sign in with the QR code yet helped everyone else. Like 4 people went and i was still figuring it out because they did not help me. I asked for help and looked bother and also started laughing among them. When i arrived i asked them about my luggage to be shipped to haneda, they said it wouldn’t be an issue to do QR code and just bring them before 10am. Which i did and i was told they can send my luggage 2 days before. They said they couldn’t do anything and to figure it out. That it’s not their problem, luckily i called my previous hotel and they were able to help me. Do not purchase the breakfast, it’s very disgusting and waste of money. I bought buffet for 2 days and i threw away my tickets for the second day. Try new places better. It’s definitely not worth it. "

"Excellent stay for a first time visit to Japan and Osaka. The front desk staff were very helpful to answer questions. Rest of the staff were very helpful and nice as well. The night team and especially a guy whose name began with an N (maybe Niromi, he was the chief that night, helped me with guiding me where I could get meds for my wife after a sprained ankle in USJ, and setting up luggage forwarding to Tokyo."

"Very clean and helpful staff!"

"Nice stay"