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"Staff members were exceptionally helpful "

"The Executive Salon Room, with Full Sea/Beach View, is probably the best place to spend a vacation with family in Mumbai. The Room offers spectacular view of the sunset in the Arabian Sea. The good food and extremely helpful nature of the staff made our stay even more memorable."

"As always the hotel staff go out of their way to help the customers. Extremely polite and always smiling. Have stayed here many times and is always a pleasure. Will do so again as well. Only thing that let me down this time was a complex , not easy to use television/entertainment in room service- definitely not user friendly "

"Great service. Wonderful rooms. But stop charging for airport transfers. It are minutes away not like an hour. "

"Clean"

"Very clean rooms, excellent friendly staff, great food buffet and nice spa."

"The staff were very attentive to our needs.nothing was beyond their capacity to fulfill. The food was catered for all taste buds what ever their country and culture. I saw many happy faces.The room spacious and clean. The art work in Lobby blew me away."

"Beautiful hotel and Roy in the Exec Lounge was amazing. "

"Third time I stayed here. Came back after 20 years. Incredible level of hospitality but not the Royal standard of 20 years ago due to far more guests. "