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Reviews of Grand Hotel Kathmandu

3.5 out of 5
Grand Hotel Kathmandu
Tahachal, GPO. Box 12872, Kathmandu

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 49 reviews" "
Rating 8 - Good. 20 out of 49 reviews" "
Rating 6 - Okay. 10 out of 49 reviews" "
Rating 4 - Poor. 4 out of 49 reviews" "
Rating 2 - Terrible. 3 out of 49 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2023

6/10 Okay

Sushil

Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The Biotique products were great! Room service was quick.
Stayed 1 night in Apr 2022

10/10 Excellent

Rahul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

6/10 Okay

Arjunkumar

Business traveller
Liked: Cleanliness, staff & service
Stayed 10 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Customer service was very good. Friendly staff Clean, food menu was not good due to COVID. Location is ok for commit Airport and other places
Stayed 4 nights in Mar 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The current condition of the hotel was not that great, may be due to the cover. I felt okay as I stayed during the discount rate.
Stayed 4 nights in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really didn't like the person who work in the front desk of evening shift. He doesn't even know how to talk to the guest. He used street language to me. Moreover, He doesn't respect women. It was my birthday, and my girlfriend came to me as a guest. We were about to go their restaurant Maharaja, but he did't let us go using abusive language. Additionally, The hotel need to be clean. My room had a hot water jug full of dirt on it. Also, the tap water of restrooms smells bad.
Stayed 4 nights in Feb 2021

6/10 Okay

Thakur

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 10 nights in Feb 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It's was quiet, but walls were thin and the wifi was bad
Stayed 1 night in Feb 2020

8/10 Good

Niranjan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel with good breakfast.
The rooms were in good condition and WiFi quality was good. It is in a quiet neighborhood with shops close by. Breakfast was good and service levels were quite nice.
Stayed 1 night in Feb 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older hotel in need of some renovation, Heat and hot water supply need to be upgraded
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
This was the 2rd time I stayed in this property. On New Year's eve, they were reluctant to serve anything ordered unless I pay instantly & this was very much annoying & disappointing. They could have easily mentioned in the menu card, specially made for 31st, so that the guest is aware & not felt insulted.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel often and really enjoy it. The staff is always wonderful and remember us from one visit to the next. The rooms are comfortable and clean. The food is good, and offers a nice range for choices. It is outside of the overcrowded tourist area of Thamel, but close enough for a quick taxi ride if that is where you need to go. There are a lot of places to stay in Kathmandu, but I highly recommend this hotel.
Stayed 1 night in Oct 2019

8/10 Good

satyanarayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, very good
Very comfortable and quiet hotel. Being a old property, there was work going on in the opposite room, so the corridor was strewn with work cloth
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019

8/10 Good

Badrilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Janos

Liked: Cleanliness, staff & service, room comfort
fair choice for a weary traveler
A solid if dated business hotel a bit of way from touristic hotspots, often priced competitively and thus worth a stay, notch above the standard Thamel smaller hotels.
Stayed 1 night in Oct 2018

4/10 Poor

Clifton W

Liked: Cleanliness, staff & service
Grand Hotel wasn’t so Grand.
Bathroom flush did not work. Very low water pressure. Water was luke warm. No tissues in lobby. Breakfast buffet had a cappuccino machine but there was an extra charge for it. Good was mediocre. Had to summon wait staff continuously.
Stayed 5 nights in Oct 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This is my 2nd time with this hotel . This time I had bad experience than last time . Room was very dirty . They give me twin bed coming double bed which is not comfortable. Baths room flasher was not working after flash it stock . Plz do not order room dine in coz it over charger and food not good at all . Just walk south from hotel there is some restaurants. There is lots of thing to take care I don’t recommend this hotel
Stayed 3 nights in Oct 2018

6/10 Okay

Bis, Dallas

Liked: Staff & service
Disliked: Cleanliness
I just stay for 2 night my stay was just ok not wow. And I didn’t find things that in web . I was not expecting lots of thing but Basic thing also not there
Stayed 3 nights in Sep 2018

6/10 Okay

Yu

Liked: Staff & service
Good but need approving
The neighboring room is very noisy till mid night. Small insects in the bathroom
Stayed 8 nights in Jul 2018

8/10 Good

Pertti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old reliable hotel in Kathmandu
Staff was very helpful, rooms were a bit worn out.

8/10 Good

Nalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was comfortable. Staff is very polite always smiling and helping . Excelent breakfast good menu .

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in KMD
I am very pleased with all areas of this hotel
Stayed 4 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice trip.
Excellent
Stayed 3 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Value for money...excellent staff &service..heart of d city...

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

SAURABH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRAND GRAND MARVELOUS!!!
GRAND name itself is grand in every aspect it has no comparison in any aspect specially in KATHMANDU

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Staff is help full reception is cooperative and fast.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Restaurant staff are not qualified, I had my breakfast but on one came to me to ask if in want coffee or tee.

8/10 Good

Dean, Saint Paul, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with good service
I was in Nepal with 3 of my graduate students and one had to be hospitalized. I needed a hotel close to the hospital and wanted a well built hotel resistant to the tremors currently affecting Kathmandu. Through Hotels.com I was able to get a good price on the Grand Hotel that met my needs. The staff was very courteous and helpful. The hotel is an older one and shows some wear but still in good shape. There were limited options for eating in the neighborhood so took most of my meals in the hotel. If you need a hotel in this neighborhood I would recommend the hotel especially at the rates through Hotels.com.
Response from Kopila Shrestha on 30 Apr 2016
Dear Happy guest, Thank you for sharing your wonderful words about your stay in our hotel. We are very pleased to hear that you enjoyed our warm hospitality. Thank you for your wonderful praise regarding our team members here at the hotel who are always happy to assist our guest. Our team is Looking forward to welcome you back in the near future. Best Regards Kopila Shrestha Guest Relation Manager

8/10 Good

Chris, Perth, Australia

Liked: Cleanliness, staff & service, room comfort
Very friendly and welcoming
Thank you for a great stay. The breakfast was great with a lot of variety, and our second stay we got a free upgrade to their suite room. It was very comfortable for the whole family.

6/10 Okay

Prasad, bangalore

Disliked: Property conditions & facilities, room comfort
over priced
Very old hotel decently maintained but not worth the price

2/10 Terrible

Jen, Ontario Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from Grand
This hotel was nothing that was on the website. I don't recommend it to anyone. It is dirty far from everything and the rooms are broken down. My recommendation. Don't stay here

6/10 Okay

Peter, Washington DC

Liked: Room comfort
Reasonable hotel in the middle of poor area
The hotel is overall good. The room was clean, internet worked all the time despite frequent electricity problems. Air conditioning didn't work: apparently they turn it off completely in winter. The breakfast was quite modest: potatoes, beans, soya sausages, one sort of juice and coffee. The area around the hotel is poor and depressing. Need to take a taxi to get to all city cites. About 7-8km from the airport, but the ride may take about an hour during daytime.

8/10 Good

TARENDRA

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities Great Staff
If you like to experience the culture of the country without having to compromise on Western comfort the Grand is s great place to stay.

6/10 Okay

mj, khan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever experience
It was the worst ever leisure experience .i ever had .... Smiles ,politeness and willingness or zeal to help was completely missing ... Staff's approach was as if they are either doing a favour or are least interested in business... Hotel can be termed as a business hotel and not for sure a fun or leisure hotel.....room service , rest service , reception or entire service part is a nightmare ....that welcome part was completely missing .... Not a value for money proposition for sure .....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Abhishek on 1 Nov 2014
Namaste!! Thank you so much for your rating. We hope you enjoyed your stay with us at Grand Hotel and we hope to serve you again the next time you're in Kathmandu. The Grand Hotel Family.

8/10 Good

Yung Fai

Liked: Staff & service, property conditions & facilities, room comfort
So far so good
The hotel is far from the centre of kathmandu, hotel staffs are nice and rooms are not bad.
Stayed 4 nights in Dec 2018

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel. Calmo e tranquilo, com a cara do Nepal
Hotel muito bonito. Tem um restaurante na cobertura com música local ao vivo. Funcionários muito educados, e bom quarto, ainda que antigo, mas com um excelente aspecto geral. Não fica no centro (embora seja possível ir a pé) mas a corrida de táxi dura poucos minutos e tem valor aproximado de 500 rúpias (pouco menos de 5U$). Vale a pena
Stayed 2 nights in Nov 2018

10/10 Excellent

rina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な滞在
とても快適なホテルです。スタッフの方は親切でお部屋もきれいです。朝食も美味しいです。 中心部からは少し距離があります。がんばれば歩けなくは無いですが…。バイクや車が押し寄せてくるような交通量が多い道を歩かなければいけないので大変です。
Stayed 5 nights in Aug 2018

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Muy buen hotel para alojarse en Katmandú, buena ubicación, excelente la atención del personal, el desayuno variado y delicioso. Nos ayudaron con las excursiones...Todo muy bueno!!
Stayed 2 nights in May 2018

10/10 Excellent

eunjeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원들이 엄청친절해요 체크아웃시 직원분이 택시잡아주는데 흥정도 아주 잘해주시더라구요ㅎ

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조용하고 아늑합니다

8/10 Good

Peter, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Good value hotel for tourism
Walking distance to Durbur Square, Thamel. Very safe place to stay.
Stayed 6 nights in Sep 2017

6/10 Okay

Benedikte, Denmark

Liked: Cleanliness, staff & service, room comfort
nice room - disappointing garden and pool
The rooms were nice and big. The bed was really good and the air conditioning system worked well. The breakfast was ok - fresh made omelets and other things, you were sure to leave full. The pool and garden area were however very disappointing. The garden is very small and located next to the street and at the time we visited a construction ite as well. It is not a place for quite and relaxing away from the busy streets of Kathmandu. The pool area is not very well kept and there are only two beds available. As with the garden this is not a place you want to spend a lot of time for relaxing. It tKes around 20-30 min to walk to the centre of Kathmandu in streets with lots of traffic. Choose this hotel for the nice rooms and friendly staff not for the location, garden and pool.
Response from Abhishek on 1 Nov 2014
Namaste and Greetings from Grand Hotel Kathmandu!!! Thank you for taking your valuable time out to write us a review. We are extremely glad that you enjoyed your stay with us here at Grand. Keeping your suggestions in mind, i would like to take this opportunity to firstly apologise for the construction happening nearby however this is something which is out of our hands. For our garden and swimming pool we have planned a renovation for the next season and hopefully the construction nearby will be finished by then. We would like to thank you once again for your valuable review and suggestions and we sincerely hope you choose to stay with us once again the next time you're in town!! The Grand Hotel Family.