Ko Olina Hotels, Kapolei

"I didn't get to see much of the spa because you needed to book a facial or massage to use it. I had a pedicure but that didn't count for some reason. Would be nice if you could just pay a small fee if all you wanted to do was get access to the spa area for the day. And maybe put a few indoor plants in there; because there's no windows so it feels a little claustrophobic."

"Beautiful beach view very nice stuff clean room Service was very fast"

"Good for families as it’s located on the ground floor and a quick getaway or staycation. Price is steep for a no view room."

"X"

"We had a great trip and the beach villas are so kid friendly. Thank you!"

"Upon check-in we were given the wrong room number. We took our luggage/groceries up & struggled with keycards to get in the room until the guests staying there opened the door to confront us. We returned to the front desk & they then gave us the correct room number, but our keycards wouldn’t open that room either. It was a very awkward/unpleasant check-in after traveling all day. The building location, pools & lagoon beach were all amazing! We’ve stayed at Aulani and Marriott, but we preferred these condos in between as they were much quieter & very relaxing, Easy walk to the other lagoon beaches, restaurants & the shopping center down the street. Nice to have garage parking, but our space was far from the unit. We’ve stayed in several similar style luxury condos, but for the rate we paid, we were disappointed with the overall condition of this unit. The dishwasher was cracked & broken with a piece of tape on it saying “do not use.” The dining chairs fabric were all stained, so we ate our meals at the kitchen counter (only 2 stools) or in the deck chairs. Overall, the furniture was all worn, chipped & not up to the quality of the complex/rate. The patio had a bunch of empty planter pots. The kitchen was very sparse, not enough plates/cups to match occupancy of 6, so we had to wash dishes every meal & use random items. Cooking pans were limited & old/damaged. We booked here for a luxury kitchen to cook in, which it was not. We’ll come back but only if we stay in another unit. "

"Loved everything about this place! The attention to details was impressive."

"Beautiful Grounds, but Marred by Timeshare Tactics and Poor Food The Atmosphere & Grounds I’ll start with the positives: the grounds are immaculate and the rooms are well-appointed. The staff is clearly well-trained in managing large crowds, and for those seeking a high-energy vacation club environment, this may be a dream. The Service Experience However, my experience was deeply disappointing. We booked this stay to break up a long journey from Thailand and New Zealand and to mark our 40th wedding anniversary. After a grueling red-eye flight, we were looking for the resort experience one expects at this price point. Instead, we felt "trapped" in a perpetual sales pitch. When we sought technical assistance with the resort’s app at the welcome desk, we weren't given a solution; instead, we were met with a misleading high-pressure invitation to a timeshare presentation. I would never have booked this location had it been clearly disclosed that the priority here is timeshare sales rather than guest relaxation. Dining & Health Issues The logistical hurdles with the app meant we missed out on reservations for the main restaurant. We turned to the pool grill, where I ordered a BBQ sandwich that arrived dry and burnt. Regrettably, I ate it anyway—an error that cost me the next two days of my trip due to illness. Final Verdict While the property is physically beautiful, the "hotel food" warnings I received were an understatement, and the aggressive sales culture ruined it."

"Amazing!! Hosts were very responsive and helpful."