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"Friendly staff and better hospitality"

"Not terribly bad."

"Never had breakfast at the hotel as there were lots of places open"

"Each room comes with 2 ceiling fans plus an AC. Sufficient to keep the room cooling. However, facilities can be better. For instance shower head and bidget are abit worn out. I would give 5 stars for the customer service and will definitely patronise the hotel again if I am visiting Penang. "

"We had a very pleasant stay at this historical hotel."

"Great staff and property"

"The AC was out when I arrived and did not come back on until the middle of the night. Went to bed hot and woke up a few hours later freezing. No compensation was offered for this inconvenience"

"Great location, clean rooms, well-maintained premises. Most importantly, observant and proactive staff. From front desk to security staff, everyone we met was friendly and helpful. Highly recommend!"

"Our arrival was good given top floor level 8 so fair to good views of the sea ( paid for extra when booking the ticket price) The hotel is ‘mature’ lets say. Seasoned not old.. it requires some updating but not to lose its heritage feel. Rooms smaller than expected but has most modern features you need. Perhaps a duplicate of usb or c-2-c ports beside both sides of the bed would be useful for couples having similar technology that requires charging! Food was good - we chose b&b as local food is great, fresh & cheap too so saved lots of ringgits! All staff pleasant friendly & professional and happy to help. Pool is small and family friendly no shouty children thank goodness but small families enjoying the precious quality time spent together in sunshine & luxury. Grab taxis were a blessing and cheap enough to get you where you need to be so used them daily. Recommend using @GetYourGuide tour with G-Shen for the Penang Hill tour - worth every penny & learned so much from him! We stayed 8 days and loved everyday even the exhilarating lightning storms across the sea in front of our balcony! They were alternating evenings after sunset in April. Shangri la hotels are good.. would like to experience all their hotels around the world eventually! *if they’re reading!!😀"