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Overview of Sheraton Kona Resort & Spa at Keauhou Bay

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Beach nearby, free beach shuttle
Beach nearby, free beach shuttle
Beach nearby, free beach shuttle
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided

Explore the area

    Popular LocationKeauhou Bay Beach6 min walk
    Popular LocationKona Country Club13 min walk
    Popular LocationKahalu'u Beach Park5 min drive
    AirportKailua-Kona, HI (KOA-Kona Intl.)28 min drive
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  • Room, 2 Double Beds, Partial Ocean View

    Room amenities

    • 39 sq m
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Partial Ocean View
  • Club Room, Business Lounge Access, Ocean View

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsClub Room, Business Lounge Access, Ocean View
  • Room, 2 Double Beds, Balcony, Oceanfront

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Balcony, Oceanfront
  • Room, 1 King Bed, Partial Ocean View

    3.7/5 guest room rating

    Room amenities

    • 39 sq m
    • Partial ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsRoom, 1 King Bed, Partial Ocean View
  • Room, 1 King Bed, Balcony, Oceanfront

    3.7/5 guest room rating

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsRoom, 1 King Bed, Balcony, Oceanfront
  • Room, 1 King Bed, Ocean View

    4.2/5 guest room rating

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsRoom, 1 King Bed, Ocean View
  • Room, 2 Double Beds, Ocean View

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Ocean View
  • Room, 2 Double Beds, Balcony, Mountain View

    3.9/5 guest room rating

    Room amenities

    • 39 sq m
    • Mountain view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Balcony, Mountain View
  • Deluxe Suite, Business Lounge Access, Oceanfront

    Room amenities

    • 88 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsDeluxe Suite, Business Lounge Access, Oceanfront
  • Room, 1 King Bed, Balcony, Mountain View

    3.9/5 guest room rating

    Room amenities

    • 39 sq m
    • Mountain view
    • Sleeps 4
    • 1 King Bed
    More detailsRoom, 1 King Bed, Balcony, Mountain View
  • Club Room, 2 Double Beds, Business Lounge Access, Oceanfront

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsClub Room, 2 Double Beds, Business Lounge Access, Oceanfront
  • Club Suite, 1 Bedroom, Business Lounge Access (Ohana Suite)

    Room amenities

    • 78 sq m
    • Ocean view
    • Sleeps 5
    • 1 King Bed
    More detailsClub Suite, 1 Bedroom, Business Lounge Access (Ohana Suite)
  • Club Room, 1 King Bed, Business Lounge Access, Ocean View

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsClub Room, 1 King Bed, Business Lounge Access, Ocean View
  • Club Room, 1 King Bed, Business Lounge Access, Oceanfront

    Room amenities

    • 39 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsClub Room, 1 King Bed, Business Lounge Access, Oceanfront

About this area

Kailua-Kona

Located in Kailua-Kona, Sheraton Kona Resort & Spa at Keauhou Bay is near the beach. Kailua-Kona Wharf and Swing Zone are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Kahalu'u Beach Park and Magic Sands Beach. Travelling with kids? Consider Kona Le'a Plantation and Haleo Luau. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ziplining and hiking/biking trails.
Popular Location

What's nearby

  • Keauhou Bay Beach - 6 min walk
  • Kona Country Club - 13 min walk
  • Kahalu'u Beach Park - 5 min drive
  • Magic Sands Beach - 7 min drive
  • Kona Le'a Plantation - 12 min drive

Getting around

  • AirportKailua-Kona, HI (KOA-Kona Intl.) - 28 min drive

Restaurants

  • Rays on the Bay — 1 min walk
  • Holua Poolside Bar and Lo — 1 min walk
  • Sam Choy's Kai Lanai - 4 min drive
  • Da Poke Shack - 9 min drive
  • Jackie Rey's Ohana Grill - 11 min drive

About this property

Sheraton Kona Resort & Spa at Keauhou Bay

4-star, family-friendly resort near Kahalu'u Beach Park
This smoke-free resort features 4 restaurants, 2 outdoor pools and a full-service spa. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a restaurant, a 24-hour health club and a bar/lounge. All 508 rooms boast deep soaking bathtubs, and offer free wired Internet and furnished lanais. Wireless Internet access (surcharge) and fridges are standard, as are LCD TVs with digital channels. Housekeeping is available on request.
Sheraton Kona Resort & Spa at Keauhou Bay offers 508 forms of accommodation which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished lanais. Beds feature premium bedding. 55-inch LCD televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a 24-hour health club, a spa tub and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Ho'ola Spa. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open selected days.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.00 per day), Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: USD 20.00 per night
  • Valet parking: USD 27.00 per night
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: USD 29.95-29.99 for adults and USD 12.50-15.00 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free bike hire
  • Full-service spa
  • Shopping
  • Hot tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese
  • Korean

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference space (5740 square feet)

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Spa open selected days
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 55-inch LCD TV
  • TV/satellite channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

Outdoor space

  • Furnished lanai

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per accommodation, per day
Dogs and cats only
Up to 40 lbs/18 kg
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 70.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.41 per accommodation, per night
The resort fee includes:
  • Pool access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 29.95 and USD 29.99 for adults, and USD 12.50 and USD 15.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 15.00 per day (rates may vary)
  • Self-parking fee: USD 20.00 per night
  • Valet parking fee: USD 27.00 per night
  • Pet fee: USD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 27-4750769
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Keauhou Resort
Sheraton Keauhou
Sheraton Kona Resort Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Sheraton Resort Keauhou
Sheraton Kailua-Kona
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort And Spa
Sheraton Kona Keauhou Bay
Sheraton Kona Resort Keauhou Bay
Sheraton Kona Keauhou Bay Kailua-Kona
Sheraton Kona Resort Spa at Keauhou Bay
Sheraton Kona Keauhou KailuaK
Sheraton Kona & Spa At Keauhou
Sheraton Kona Resort & Spa at Keauhou Bay Resort
Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona

Frequently asked questions

Can I cancel my reservation for free at Sheraton Kona Resort & Spa at Keauhou Bay and receive a full refund?
Yes, Sheraton Kona Resort & Spa at Keauhou Bay offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Kona Resort & Spa at Keauhou Bay cancellation policy on our site for more details about any exclusions or requirements.
Does Sheraton Kona Resort & Spa at Keauhou Bay have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Sheraton Kona Resort & Spa at Keauhou Bay pet-friendly?
Yes, Sheraton Kona Resort & Spa at Keauhou Bay allows cats and dogs with a maximum weight of up to 18 kg per pet. There's a fee of USD 25 per accommodation, per day. Service animals are exempt from fees.
How much is parking at Sheraton Kona Resort & Spa at Keauhou Bay?
Self-parking is available for USD 20.00 per night. Valet parking is available for USD 27.00 per night.
What time is check-in at Sheraton Kona Resort & Spa at Keauhou Bay?
Check-in is from 3:00 PM - anytime.
What time is check-out at Sheraton Kona Resort & Spa at Keauhou Bay?
Checkout is at 11:00 AM.
Where is Sheraton Kona Resort & Spa at Keauhou Bay located?
This family-friendly Kailua-Kona resort is located near the beach, within a 10-minute walk of Haleo Luau and Keauhou Bay Beach. Kahalu'u Beach Park and Magic Sands Beach are also within 3 miles (5 km).
3.8
Good
5 - Excellent
385
4 - Good
364
3 - Okay
188
2 - Poor
90
1 - Terrible
63

4.0/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.6/5

Property conditions & facilities

2/5 Poor

Travelled with family, Business traveller, Travelled with pets
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know whether Expedia put out bad information or whether it was the Sheraton, but the Expedia information about this hotel clearly showed that "Pet stay free." However, when I checked in, I was made to pay $25.00 per pet, and that is per day. That is an extra $50.00 for my two small dogs I didn't know about. In addition, the only food available on Sunday for dinner was at the bar. We were unable to have lunch the next day before leaving because they have no open restaurants on site for lunch and dinner during the week. Lastly, the bathroom tub was filthy. At first, I thought the tub looked so dirty because it was badly worn, but then I saw hair still in the tub from, I'm assuming, the previous guest. Thank goodness we were only there one night so I could wait until I got home to take a shower. The beautiful views could not make up for the hidden pet charge, the lack of food choices, and poor upkeep of the room.
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views from the balcony. Room was clean and quiet at night.
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with beautiful views and wonderful amenities.
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family, Travelled with pets, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pet friendly unit and clean. Very supportive staff and very professional also.
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, room comfort
Still Grande Although some age showing
Very nice resort! And your check in clerk upgraded us to a nicer room without even asking! I can see you go to great strides to keep your resort clean. I can imagine given the ocean spray and family use, that must be a challenge. I can also see your rooms are starting to age a bit. But overall, the bed, linens, towels, bathroom, shower were all clean, comfortable and nice.
Stayed 2 nights in Aug 2020

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