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Reviews of Baltic Beach Hotel & SPA

5 out of 5
Baltic Beach Hotel & SPA
23/25 Juras Street, Jurmala

Reviews

8.4

Very good

Rating 10 - Excellent. 183 out of 397 reviews" "
Rating 8 - Good. 139 out of 397 reviews" "
Rating 6 - Okay. 44 out of 397 reviews" "
Rating 4 - Poor. 20 out of 397 reviews" "
Rating 2 - Terrible. 11 out of 397 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eriks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reach from train station. Pool and two saunas visit included in room price. Breakfast as always great.

8/10 Good

Piotr

Stayed 1 night in Oct 2022
Response from reservation department on 10 Oct 2022
Dear Guest,Thank you for your review of your stay.We look forward to welcoming you again in our hotel.

10/10 Excellent

Dmitrijs

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel!!
Stayed 3 nights in Aug 2022
Response from reservation department on 25 Aug 2022
Dear Dmitrijs,Thank you for your review. We look forward to welcoming you again in our hotel.Best regards,

10/10 Excellent

Alexander

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything is superb!!!
Stayed 15 nights in Jul 2022
Response from reservation department on 9 Aug 2022
Dear Alexander, Thank you, we appreciate your feedback.

10/10 Excellent

Agnese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

inara, london

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I stay with my mother and she is Whellchear user and I want to mention hotel has very poor amenities for disabled people, in room 305, which was designed as adapted for disabled people bathroom do not have any support to handle, no special bath chear was provided and hotel staff mention to as what not many disabled people coming to to stay, such answer I consider as discrimination against disability. During all our stay not offer even to open for as the door to access hotel garden and beach, no help provided to sit down my mother in the car. The hotel staff completely do not have idea how to serve and behave if guest has visible disability. We not feel welcomed. Hotel provided false info about amenities for disabled people. I think it’s not acceptable for five star service!
Stayed 25 nights in Sep 2021

2/10 Terrible

Eleonora

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Anton, Niagara

Travelled with family
Liked: Staff & service, amenities
Location
Stayed 7 nights in Sep 2021

8/10 Good

inara, london

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very poor support for disabled people
Stayed 3 nights in Aug 2021

4/10 Poor

Bjoern

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Andrey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Отличное расположение
В целом отель производит впечатление хорошо ухоженного советского санатория, местами отлично отремонтированного. Великолепно расположен. Особого сервиса ожидать не стоит.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean, helpful stuff
Stayed 6 nights in Jul 2021

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot with the beautiful beach just out the door. Plus close to the main hub of Jūrmala. Very friendly staff. Due to covid regulations the spa was not worth the visit.
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not allowed to Board United Airlines because wqe did not have the correct Covid19 test. So we did not stay at the hotel. I called Expedia and the agent said she would contact the hotel to let them know and then I should hear from the hotel. Never heard from the hotel and nothing from Expedia.
Stayed 6 nights in May 2021

10/10 Excellent

Lubova

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Lubova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Wethervit was amazing.
Stayed 1 night in Apr 2021

8/10 Good

Ted, Ramuciai

Travelled with partner
Liked: Cleanliness, amenities
Breakfast buffet was extremely good. Choice and quality of food exceeds best West Europe hotels. But it is autumn and it was cold in our room.No heating was possible to switch on. So we left after one night there
Stayed 2 nights in Aug 2020

8/10 Good

Nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Thomas jones

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
Very nice hotel, nice staff, great location and il definitely be back
Stayed 2 nights in Jul 2020

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly great, but some odd rules, it was super hot and busy, but guests of the hotel were not allowed to use the (empty) cabanas on the beach!
Stayed 2 nights in Jun 2020

8/10 Good

Erkki, Finland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It is a good 4star property. I think the best to choose to stay in Jurmala. If you order a room on Expedia they put you in the lower level worst rooms , but you can upgrade for 30euro for a better one and yes, there is a huge difference. Pls expect that not everybody speaks good English at the front desk and if you need to get something g you might need to speak to several people. Their Spa and workout facilities are excellent. Breakfast is included and it is great too. Close walk to all major facilities and they have a 24 hour lobby bar open which is very helpful if you arrive late. I would give it a tip score if I didn’t have to deal with the room situation.
Stayed 1 night in Feb 2020

10/10 Excellent

Santa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about this hotel-location, spa, food, shops. Staff are very friendly and helpful.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Anna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Huge disappointment
I booked this beautifully looking hotel 2 months prior my trip and I got a dark room in a semi-basement in a building next to a hotel on a picture. My bed was so firm that I couldn't sleep on it and a housekeeper said that they just forgot to put a mattress cover on it. There was no enough sunbeds on a beach and a waitress service was just bad... I ordered a taxi to an airport and a front desk told me that it cost $47 and I know that I paid $17 on my way to the hotel, so I asked a girl why it's $47. The answer was that she didn't understand my request and gave me not a taxi but a hotel car. On a positive side: a great location and delicious breakfast. I was looking forward my stay and now I regret choosing this hotel.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Huge improvement in the past few years Great management Pleasure to be there
Stayed 15 nights in Jul 2019

10/10 Excellent

Douglas, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly a five star establishment, the lengths the staff goes to for their clientele is amazing. The staff all speak excellent English, and Latvian, which helped me greatly as I know just a small amount of Latvian. They are also proficient in Russian, which helps as a great deal of Russians enjoy visiting Latvia, and the beach side resorts of Jurmala. I stayed at this resort the night before my birthday, and the staff somehow found out it was my birthday and surprised me with a nice cake and a card at breakfast. It is these considerations and personal touches that lift this resort to the five star level.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Nyusya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a bit old and required renovation. SPA area is to be upgraded. But regardless condition, staff is a key for hotel’s success.
Stayed 5 nights in May 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baltic Sea break
Lovely 4 day stay on the Baltic Sea. We chose a deluxe room that came with a balcony and sea view. Quite fantastic to be drinking wine and watching the sunset from the balcony! Breakfast buffet was very good with a good choice of hot and cold food. Nice leisure facilities. An all round pleasant stay!
Stayed 4 nights in Apr 2019

10/10 Excellent

Nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to relax
Very good location,good SPA,good resturants at the hotel,quit area...
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Sabina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst room we ve ever got ....
Stayed 4 nights in Aug 2018

6/10 Okay

Adam

Nice enough but not 5-star
Pros: - Right on the beach - Walkable to everything - Nice room with a balcony - Playroom where kids can hang out without their parents (5 euros/hour) Cons: - Unfriendly staff at the front desk (with one exception) and at breakfast - No hot tub at the pool. The only hot tub is in the spa, which even guests have to pay to use. - Everyone has to wear a bathing cap in the pool. And if you don't own one, you have to buy it from them. - There are often projects happening in the playroom that you have to pay 10 euros extra to have your child participate in.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Good location, good service and breakfast, but the hotel need to be refreshed.
Stayed 1 night in Aug 2018

8/10 Good

Roman, Tallinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Russian saun is very good.Special steam and massaze are outstanding.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fabulous hotel, great staff and excellent service. James Anderson
Stayed 2 nights in Aug 2018

2/10 Terrible

Murray, Vancouver BC

Disliked: Staff & service, property conditions & facilities, room comfort
Probably one of the worst hotel experiences I’ve ever had. Room very cramped and located in the basement with no elevator. Bed as hard as a rock even for someone who prefers a firm mattress. Hotel is dated and worn out, definitely not a five star hotel. Not good value. 35 Euros to rent a beach chair for the day! Bike rentals 10 Euros per hour!
Stayed 2 nights in Aug 2018

10/10 Excellent

Artjoms

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels ever been!
Stayed 1 night in Jul 2018

10/10 Excellent

Alex, Texas

Liked: Cleanliness, property conditions & facilities, room comfort
We love B.B. and stay there every summer
Stayed 14 nights in Jul 2018

8/10 Good

Andrew(Andreas), Victoria / BC / Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Enjoyed staying in it. Appreciated the bar which was open 24 hrs. The restaurant was excellent too.
Stayed 1 night in Jul 2018

10/10 Excellent

Adalid, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Very nice hotel and very professional staff ,access directly to the beach.
Stayed 3 nights in Jun 2018

10/10 Excellent

KeenSinew, Budapest, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities
Correct staff, nice hotel - As I guess , the best in Jurmala. I recomend it to everybody.
Stayed 6 nights in Jun 2018

8/10 Good

Sergej

Liked: Cleanliness, staff & service, room comfort
Bathroom could be renovated and more cleaned

2/10 Terrible

'Anna'

Disliked: Staff & service, property conditions & facilities, room comfort
There were major construction works going on in the room and terrace above mine, involving 12 hours of daily drilling and sawing, during a four night expensive stay in a suite. There had not been any upfront communication from the hotel about this, prior to arrival nor during check in. When I did turn to reception to discuss this I was met with misinformation about the hours of work (they went on hours longer) and was finally offered some disrespectful fob offs ( a meal and a small discount on spa treatments), stating that nothing else could be done as the room had already been paid for -complete nonsense of course-. Too little, too late, unnecessarily badly managed. The breakfast was a usual excellent, and the spa treatments were mostly excellent, but unfortunately my stay was affected by the works and even more by the completely unprofessional and contemptuous management of this situation.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad, but too expensive for the winter time
Best location with own beach. Good breakfast. Good restorans. And - old cheap furniture in a room.
Stayed 2 nights in Dec 2017
Response from Reservation Department on 8 Jan 2018
Thank you for taking your time to share review about your experience in Baltic Beach Hotel & SPA. We are truly happy to read that you have enjoyed unique location of hotel and restaurants Il Sole and VIEW. We apologize that your room amenities were not to your expectations. We offer different room categories with different interiors and all guests are more than welcome to contact hotels reservation department prior to arrival – colleagues will be happy to assist with choosing most suitable room category. We are looking forward to see you back in Baltic Beach Hotel & SPA.