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Reviews of Primm Valley Resort & Casino

2.5 out of 5
Primm Valley Resort & Casino
31900 Las Vegas Blvd S, Primm, Jean, NV

Reviews

5.6
Rating 10 - Excellent. 473 out of 2624 reviews" "
Rating 8 - Good. 402 out of 2624 reviews" "
Rating 6 - Okay. 502 out of 2624 reviews" "
Rating 4 - Poor. 490 out of 2624 reviews" "
Rating 2 - Terrible. 757 out of 2624 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Genevieve

Disliked: Staff & service, property conditions & facilities
The registration desk was closed at 1:30 am when I arrived from a flight. A sign was posted that the computers and key making device were down. Sign said to return at 3 am. I was tired as I arrived from a Central Time area. There were other hotel guests waiting as well. I was finally able to get my room but was notified that the hotel was full and they were sending me across the street. I was in my room by 3:15 am. Tired and not happy.
Stayed 1 night in May 2024

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing, property was dirty and there was a drunk man passed out on our the hallway. Would not recommend. Felt extremely unsafe.
Stayed 1 night in May 2024

6/10 Okay

Christopher

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I’ll start this with saying the room it’s self was nice and there wasn’t any complaints there. BUT.. we were locked out of our room for 2 hours and took staff forever to get us back in. Then in the morning you can hear the people above you walking around. The elevators were dirty and seemed like the care to keep the place alive wasn’t there. the casino was sad and no one at the bar.
Stayed 1 night in May 2024

2/10 Terrible

Edgar

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the rooms that I pay for, at checked in the attendant was very rude
Stayed 1 night in May 2024

2/10 Terrible

Mireya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet, sink, sheets and towels were dirty. I made a reservation at Primm and they sent me to another hotel across the street, they definitely didn't recommend it.
Stayed 1 night in May 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Anna, North Las Vegas

Liked: Cleanliness, property conditions & facilities
Good place
Stayed 1 night in May 2024

4/10 Poor

Dung

Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

HAO, LOS ANGELES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Apr 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

2/10 Terrible

NANTHANARAJ

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
checkin is very slow and waited more than 1 hr for checkin. very poor service at front desk
Stayed 1 night in Apr 2024

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, staff & service
The double latch doesn’t work I feel unsafe.
Stayed 1 night in Apr 2024

4/10 Poor

Stephanie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was run down. The room was decent. Comfortable bed nice shower. Outside the room another story. No food in the hotel.
Stayed 1 night in Apr 2024

2/10 Terrible

Allyson

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross place we ended up leaving because we found bed bugs the rooms smelt horrible and everything was nasty the floors the toilets the showers
Stayed 1 night in Apr 2024

2/10 Terrible

timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were unknowledgable and unfriendly, property is disgustingly dirty.
Stayed 1 night in Apr 2024

2/10 Terrible

JOYCE

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
See above. The registration had one adorable and dedicated employee checking people in and us OUT!!! We did NOT stay. Room smelled. Place is old and unclean. Carpet dirty. Hot. Ice machine inoperable. Bar would NOT give us ice. So we left. In and out same day.
Stayed 1 night in Apr 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved 2 rooms an 1st they gave us 1 at buffalo bills and 1 at primm. Then they changed them to buffalo bills. We drove over there and our keys didn't work. We ended up going back to registration they gave us new keys after telling us we were not checked in. We went to our room and then went to have dinner. After dinner our key didn't work so we had to go back.and get a new one. This morning we found glass on the floor .
Stayed 1 night in Apr 2024

6/10 Okay

Joel

Travelled with partner
Disliked: Staff & service, amenities
This place is like a ghost town. It has what seems like an abandoned mall thats got some pretty cool art, but otherwise the only thing open was a "thrift" shop. None of the restaurants or food options were open or functional. Staff was nice, but the whole thing just feels incomplete and severely lacking.
Stayed 1 night in Apr 2024

2/10 Terrible

SUSAN

Disliked: Cleanliness, staff & service, property conditions & facilities
It was filthy and unkept. Carpet wrinkled and dirty, paint chipped off walls, no restaurants, they are alll empty and closed. Bed was clean, otherwise room was dirty, tub/toilet dirty. TV broken, noisy from above.Felt like I was walking into a place that had been abandoned. Casino was empty Friday evening, no energy. After midnight someone came in my room! The chain pulled right off the wall. I screamed and they said sorry and shut the door. I called the desk, they showed my room vacant and rented it to someone else. They found another ropm for those people. I want a full refund. It was miserable.
Stayed 1 night in Apr 2024

6/10 Okay

Janine E

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
There's potential. Casino needs much repair and some sort of dining is needed. Our room was nicely upgraded, comfortable bed, big bathroom. Didnt use any amenities that we were charged 30$ for. Worked for a quick stop on our road trip
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Love everything everyone was polite
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Liked: Staff & service, property conditions & facilities
The room had dust on the table the night stands and and the headboard
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Nancy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I paid to stay at prime valley resort & casino they putting in a different hotel .
Stayed 1 night in Apr 2024

6/10 Okay

Priscilla

The hallways were noisy the room wasn’t clean and cold water only
Stayed 1 night in Apr 2024

4/10 Poor

Johnathan

Disliked: Cleanliness, staff & service, property conditions & facilities
No dinning available at all Room was dirty Noisy atmosphere with guests having bands playing all night.
Stayed 2 nights in Apr 2024

8/10 Good

Francisco

Stayed 1 night in Apr 2024

2/10 Terrible

Wayne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water, no refrigerator changed rooms twice. Sucks because it’s a cool spot for racing.
Stayed 1 night in Apr 2024

2/10 Terrible

Belen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty carpets , moldy walls , outdated.
Stayed 2 nights in Apr 2024

8/10 Good

Sandra

Stayed 1 night in Apr 2024

2/10 Terrible

Aurora

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful service they gave me a room I didn’t ask for they were full I decide to go home instead
Stayed 1 night in Apr 2024

2/10 Terrible

Jose

Stayed 1 night in Apr 2024

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The reservation was double booked they gave us our room key they didn’t work, went to the reservation desk they gave us a second set and still didn’t work they, after walking up and down to the room 3 times they tried to help by sending someone to open the door but turns out that room was actually occupied, after an hour of back and forth they booked us at the hotel across the freeway.
Stayed 1 night in Apr 2024

2/10 Terrible

Delia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t stay at the property that day. My reservation was for Primm . They said they would return me the money but never did. They gave me a room that had not been clean and supposedly it was going to be at Primm but instead they sent us to Buffalo bills. I didn’t mind staying at Buffalo because I like it too but I got upset when I went to the room and had not been cleaned and I was with an 82 year old. She was tired of been back & forth. I called Xpedia but they said the manager at Buffalo bills never got back to them. So I lost the money.
Stayed 1 night in Feb 2024

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in the room and when requested another room the staff said there were no rooms available even though the hotel was empty.
Stayed 1 night in Mar 2024

2/10 Terrible

Melinda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty
Stayed 1 night in Mar 2024

2/10 Terrible

Joeen

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Scott

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First of all it took over two hours of standing in line with no chairs. Just to check in. Then after we finally got our keys to our rooms, they were in another hotel? Yeah. We have to walk back out to our vehicles drive to another hotel and walk all the way in to there. Then after all of this we get to our room and the keys to the room won’t work. Go down stairs to ask someone at the front desk and nobody was there to help. We had to walk back out to vehicles, drive back over to the original hotel, walk back in and ask them to fix the room keys. Then go back to the hotel again. Where yes the keys now worked. We open up the hotel room and bring our stuff in. After taking 3 hours now to get in my room I have to use the bathroom. I walk in and trip and almost put my hand through the wall. The tile on the floor is pulled up and not even sitting down. It’s popping up. The beds we made and looked clean. One good thing and check staff was friendly. This was a terrible experience and we didn’t even stay our second night. We left and stayed somewhere else. Terrible.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel we booked was not even open, we had to stay at Buffalo Bills. Then they gave us our king bedroom, we walked in and it was not even ckeaned yet. Bed was unmade trash everywhere, towels on the ground. We went down to talk to the front desk, not even a sorry. All she said is we have a double queen room. She was so rude, she acted like we were putting her out, she even threw her hands im the air at us.
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s like a ghost town here. Saturday night and not one place to eat or gambling table open at this property.
Stayed 1 night in Mar 2024

2/10 Terrible

Angela

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the filthiest and most expensive hotel stay I’ve ever experienced. First room the bathroom was clearly not wiped down and no towels at all. Second room bathroom was done, but the floors, walls and the entire property is disgustingly dirty with poor lighting likely on purpose. Puke and other body fluids dripping down the walls and curtains. The property is also HUGE, so trekking from your car to check in to then check your room and back to your car takes a very long time. I’ve tried to reach a manager three times today via phone and get hung up on while on hold or sent to voicemail. DO NOT STAY HERE, skip this town and keep driving or stay somewhere before.
Stayed 1 night in Mar 2024

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities
Not enough staff members…. And members that were there were very rude
Stayed 2 nights in Feb 2024

2/10 Terrible

Michael, Murrieta

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was understaffed, there was always a line of people trying to check in, but generally only 3 people behind the desk. One lady worked really hard to get everyone she helped checked in, a gentleman, I believe was a new hire, kept asking for help and the third lady took her sweet time with helping anyone. There was no water pressure, no hot water and people would be parting in the hallways and no one said a damn thing. I will NEVER stay there again
Stayed 2 nights in Feb 2024

2/10 Terrible

Isaac

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t not stay here!!
Stayed 2 nights in Feb 2024

2/10 Terrible

Ferdinard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

edith

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, no room service, old , the door looked on us was not working we stayed out twice cuz the cuz of that we waiting for almost 2 hrs waiting not recommended this place at all and i wont stay there again .
Stayed 2 nights in Feb 2024

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

MANUEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved Primm Valley and they moved us to Whiskey Pete’s across the street. Very inconvenient. I had a concert at Buffalo Bill’s and because of the move I had to take over to go to and from my hotel room. Never staying there. When I told them that that was not what I reserved they told me I could call Expedia to make other arrangements but they had over booked and dis not have any more rooms at Primm Valley. I had to wait in line to check in and this is the type of service I received. My concert was at 8 and I got my room around 6:30pm. I did not have any time to spare to talk to expedia anymore. I am a very unhappy customer. After the concert I drove home and did mot stay at the assigned room at Whiskey Pete’s. I wasted my money!! Do not waste yours!!
Stayed 1 night in Feb 2024

4/10 Poor

Jose

Disliked: Staff & service
Horrible sevice
Stayed 2 nights in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2024