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Reviews of Fraser Place Setiabudi Jakarta

4.5 out of 5
Fraser Place Setiabudi Jakarta
jl. Setiabudi Selatan No. 2, Jakarta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 98 out of 149 reviews" "
Rating 8 - Good. 43 out of 149 reviews" "
Rating 6 - Okay. 5 out of 149 reviews" "
Rating 4 - Poor. 3 out of 149 reviews" "
Rating 2 - Terrible. 0 out of 149 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

MOHAMMAD

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern apartment, good breakfast buffet
Stayed 17 nights in Mar 2024
Response from Rizal H. Sultoni on 27 Mar 2024
Dear Mr Mohammad,Thank you very much for sharing your wonderful stay experience with Fraser Place Setiabudi Jakarta and that we have met with your expectations of a home-away-from home. Your positive feedback has been shared with my team and will serve as further motivation for us to exceed our service deliverables. We look forward to welcome you back to another memorable stay with us. Assuring you our best attention and services at all times, thank you and warm regard.Sincerely yours, Rizal H Sultoni General Manager

8/10 Good

Syed Arif Ur

Liked: Cleanliness, property conditions & facilities
Overall great h
Stayed 1 night in Dec 2023
Response from Rizal H. Sultoni on 22 Jan 2024
Dear Mr. Syed Arif,Thank you very much for sharing your wonderful stay experience with Fraser Place Setiabudi Jakarta and that we have met with your expectations of a home-away-from home. Your positive feedback has been shared with my team and will serve as further motivation for us to exceed our service deliverables. We look forward to welcome you back to another memorable stay with us. Assuring you our best attention and services at all times, thank you and warm regard.Sincerely yours, Rizal H Sultoni General Manager

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Rizal H. Sultoni on 14 Dec 2023
Dear Mr. KimThank you very much for sharing your wonderful stay experience at Fraser Place Setiabudi Jakarta, and for expressing that we met your expectations of a home away from home. Your positive feedback has been shared with my team and will serve as further motivation for us to exceed our service deliverables. We look forward to welcoming you back for another memorable stay with us. Assuring you of our best attention and services at all times, thank you and warm regards.Sincerely yours,Rizal H. SultoniGeneral Manager

10/10 Excellent

Hao

Stayed 1 night in Jun 2023
Response from Rizal H Sultoni, General Manager on 28 June 2023
Dear Mr. Hao onGreetings from the team at Fraser Place Setiabudi Jakarta! We sincerely thank you for taking time to share your stay experience at our serviced residence. All of us are happy you had a great stay with us and had exceeded your expectations. All of us are committed to creating comfortable and enjoyable stays for our residents and delivery a service standard that is unrivalled in our industry. We truly enjoyed being of service to you and sincerely look forward to welcoming you back for another memorable stay with us soon.Sincerely Yours,Rizal H SultoniGeneral Manager

8/10 Good

Imran

Business traveller
Liked: Cleanliness, room comfort
My stay at Fraser Place Setiabudi
I very much enjoyed my long stay at Fraser Place Setiabudi. The room was comfortable, spacious and had a good view of the city. I found it very useful to have a laundry machine installed in the unit as well as a kitchenette. The breakfasts were so so because it seemed that the fruit on display at the buffet was not always fresh. I would have preferred a larger selection of fruit. The staff were all very friendly, welcoming, professional and helpful. My only real complaint was that there was an odor from sewage that you could smell in the bathroom.
Stayed 6 nights in Mar 2023
Response from Rizal H Sultoni, General Manager on 2 May 2023
Dear Mr. ImranThank you so much for sharing your feedback.We are so pleased to know we contributed to making your stay such a memorable experience and that your encounters with our team were positive in every respect. Your comments are greatly appreciated and it gives me immense pleasure to be able to share with my team.Thank you for choosing to stay at Fraser Place Setiabudi Jakarta and we hope to have the opportunity to welcome you again.Sincerely yours,Rizal H SultoniGeneral Manager

10/10 Excellent

Trisnia

Stayed 1 night in Jan 2023
Response from Rizal H Sultoni, General Manager on 30 Jan 2023
Dear Mrs. TrisniaI am glad to know that our overall service and facilities, especially our in-house clinic has made your stay comfortable. Thank you for sharing your experience. We look forward to welcoming you back in the future. Sincerely yours,Rizal H SultoniGeneral Manager

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms, excellent service
Stayed 5 nights in Jan 2023
Response from Rizal H Sultoni, General Manager on 26 Jan 2023
Dear Mrs. NinaThank you for taking the time out to submit a review of the property. I am glad to know that you enjoyed your stay and liked our location and amenities. We are indeed literally in the heart of the city with easy access and convenient public transport. We do hope to see you again sometime soon. If I can be of any assistance for future visits, do please let me know. Sincerely yours,Rizal H SultoniGeneral Manager

4/10 Poor

Jolando Wee Khong, Singapore

Business traveller
Liked: Cleanliness, property conditions & facilities
There is a washing machine but no laundry rack or washing detergent and there is an ironing board but no iron. Front desk says these things are on request basis but it takes them 30mins to bring me the laundry rack and 15 mins for the detergent and 20mins to deliver to the iron. Why have a On Request policy if they cannot meet the request efficiently?
Stayed 4 nights in Sep 2022
Response from Rizal H Sultoni, General Manage on 3 Oct 2022
Dear Mr. Jolando Wee KhongI sincerely appreciate you taking your time to provide us with further feedback. Your comments are certainly valuable to our team to ensure that we are continuously improving and providing a high level of service and care for all guests. Kindly be assured that your feedback has certainly been shared with our team to ensure shortfalls such as these do not reoccur in the future. Thank you again for your valuable feedback, it is certainly appreciated. Sincerely yours,

10/10 Excellent

EUN SEOK

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from Rizal H Sultoni, General Manager on 4 Oct 2022
Dear Mr. Yuyun drwiegaThank you for letting us know what the highlights of your experience. Your feedback helps us to identify what is important to our guests when they stay with us. We are delighted that you continue to be comfortable with us and as always, we look forward to welcoming you back to your home away from home. Hope can welcoming you at Fraser Place Setiabudi JakartaSincerely yours,

10/10 Excellent

Eric

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has generous suites with a kitchen/living room, bedroom, large closet area and bathroom. The plates and cutlery were a bit meager. The garden is pleasant and the pool is very good for swimming and meticulously maintained. The staff are courteous, professional and responsive.
Stayed 22 nights in Aug 2022
Response from Rizal H Sultoni, General Manage on 20 Sept 2022
Dear Mr. EricThank you for letting us know what the highlights of your experience at Fraser Place Setiabudi Jakarta are. Your feedback helps us to identify what is important to our guests when they stay with us. We are delighted that you continue to be comfortable with us and as always, we look forward to welcoming you back to your home away from home.Sincerely yours,Rizal H SultoniGeneral Manage

10/10 Excellent

HARRIS

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from Rizal H Sultoni on 6 Sept 2022
Dear Mr. HarrisThank you for your lovely reviewIt's always a pleasure to read about another wonderful guest stay. My team and I are delighted to know you enjoyed your time at Fraser Place Setiabudi Jakarta and we hope that you will choose to stay again on your next visit to Jakarta.We truly appreciate you taking the time to share your experiences. Thank you once againSincerely yours,Rizal H Sultoni

10/10 Excellent

suffendy

Travelled with partner
Liked: Amenities, property conditions & facilities
very spacious service apartment in the heart of the city. It is well maintain and clean.
Stayed 1 night in Oct 2021
Response from Rizal Sultoni on 26 Oct 2021
Dear Distinguished Guest, Thank you for staying at Fraser Place Setiabudi Jakarta and taking the time to write such a fantastic review. We strive to provide excellent service and we are delighted that you enjoyed your stay. We hope to welcome you soon in near future. Sincerely yours, Rizal Sultoni General Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Terrible People!
I had booked a smoking room, upon arrival, the front desk told me nothing available, but not until after charged me for the room, then he said I can't do anything, no solutions at all, and then he offered me another room (an upgrade) for an additional IDR1.7million, and then he actually said I offer you a discount of IDR50,000 (which is ridiculous compared to the upgrade cost) He was totally unhelpful, and totally without any solutions, he was very uncooperative, and I was totally frustrated, and also completely out of options, so I checked In, and then I searched for another hotel, and checked out the same evening, and went to another property which has a smoking room, and also have much better service, and also not so hostile, and so unfavorable the entire city is suffering, for business, and these guys have so much attitude, terrible front desk, and a terrible experience,
Stayed 1 night in Jul 2021
Response from Rizal Sultoni - General Manager on 8 July 2022
Dear Distinguished Guest, Thank you for taking the time to provide us with such detailed feedback about your stay. We are happy to know that your stay with us was a good as you have liked Fraser Place Setiabudi Jakarta on the overall. We are sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our operation department. We have heard you on the shortcomings and we are constantly striving in improving and delivering the best to all our guests. We do appreciate this feedback for our continuous improvement and we hope to have the opportunity to restore your faith in our establishment by welcoming you again to Fraser Place Setiabudi Jakarta in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in May 2021
Response from Rizal Sultoni General Manager on 8 July 2022
Dear Distinguished Guest Thank you for staying at Fraser Place Setiabudi, Jakarta, and taking the time to write such a fantastic review. We strive to provide excellent service and we are delighted that you enjoyed your stay. We hope to welcome you soon in near future. Sincerely yours.

10/10 Excellent

JACK

Liked: Cleanliness, room comfort
I’m a returning guest at this location. Great staff awesome rooms. Apartment style rooms. Awesome pool too. I’ve always stay at Fraser place and their other family locations .
Stayed 1 night in Mar 2021
Response from Charlie Feng - General Manager on 15 Mar 2021
Dear Mr. Jack, Thank you for letting us know what the highlights of your experience at Fraser Place Setiabudi Jakarta are. Your feedback helps us to identify what is important to our guests when they stay with us. We are delighted that you continue to be comfortable with us and as always, we look forward to welcoming you back to your home away from home. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

JACK

Liked: Cleanliness, room comfort
Great place and location. This is the better location out of the three locations in Jakarta. This place is newer. I have always stayed under the Fraser family wether it’s Capri or Fraser place they cannot go nothing wrong. I’m a fraser fan. Keep up the good work.
Stayed 3 nights in Mar 2021
Response from Charlie Feng - General Manager on 15 Mar 2021
Dear Mr. Jack, Thank you very much for your review. It really is a timeless experience and we are delighted that you enjoyed your day out with us. The team on board enjoys reading these reviews and appreciates the time their guests take to give such lovely feedback and will be pleased that you felt so well looked after. We do hope we can welcome you back soon. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

DEWI

Travelled with family
Liked: Cleanliness, room comfort
Excellent Stay and Very Clean Apart Hotel
Very comfortable, sparkling clean, good location, and nice view. We stay at premium two bedroom. There's washing machine and drier, very helpful. Food and groceries is nearby across the street and there's jogging track looping the swimming pool and garden. We'll definitely come back.
Stayed 2 nights in Jul 2020
Response from Charlie Feng - General Manager on 15 July 2020
Dear Ms. Dewi, There is nothing more encouraging than receiving such lovely reviews such as yours. It is our reward knowing that you feel satisfied during your stay and we are glad that we could meet your expectation. Warmest thanks for your kind words towards our hotel location, the ambiance, swimming pool, garden, and rooms. Thank you for the compliments you have given and for recommending our hotel. Wish to host you again in Fraser Place Setiabudi Jakarta for another pleasant stay. Sincerely yours, Charlie Feng General Manager

8/10 Good

Vivek

Business traveller
Liked: Cleanliness, room comfort
Good roperty
Comfortable and good
Stayed 1 night in Mar 2020
Response from Charlie Feng - General Manager on 27 July 2020
Dear Mr. Vivek, Thank you for your lovely review It's always a pleasure to read about another wonderful guest's stay. My team and I are delighted to know you enjoyed your time at Fraser Place Setiabudi Jakarta and we hope that you will choose to stay again on your next visit to Jakarta. We truly appreciate you taking the time to share your experiences. Sincerely yours, Charlie Feng General Manager

8/10 Good

Eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 24 nights in Jan 2020
Response from Charlie Feng, General Manager on 26 Feb 2020
Dear Mr. Eddie, Thank you for your lovely review It's always a pleasure to read about another wonderful guest's stay. My team and I are delighted to know you enjoyed your time at Fraser Place Setiabudi Jakarta and we hope that you will choose to stay again on your next visit to Jakarta. We truly appreciate you taking the time to share your experiences. Thank you once again Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Charlie Feng, General Manager on 20 Feb 2020
Dear Distinguished Guest, Thank you for your kind review regarding your recent stay with us. It was wonderful to hear just how much you enjoyed your stay and you have the feeling of being at home with the family. We do hope to welcome you back. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome place
Amazing service apartment . The house keeping On the 15th floor was responsive . This place should be 10 star in hotels.com
Stayed 5 nights in Dec 2019
Response from Charlie F, General Manager on 7 Jan 2020
Dear Mr. Jack, There is nothing more encouraging than receiving such a lovely review such as yours. It is our reward knowing that you feel satisfied during your stay and we are glad that we could meet your expectations. Thank you for being our valued guest and we look forward to welcoming you back with us soon. Sincerely yours, Charlie Feng General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2019
Response from Charlie F, General Manager on 7 Jan 2020
Dear Distinguished Guest, Thank you for taking the time to post your review. It is a great pleasure to know that you have enjoyed and experienced Fraser Place Setiabudi Jakarta. We do hope to welcome you back. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable apartment in a convenient location with good facilities
Stayed 3 nights in Nov 2019
Response from Charlie Feng, General Manager on 4 Dec 2019
Dear Distinguished Guest, Thank you for letting us know what the highlights of your experience at Fraser Place Setiabudi Jakarta are. Your feedback helps us to identify what is important to our guests when they stay with us. We are delighted that you continue to be comfortable with us and as always, we look forward to welcoming you back to your home away from home. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Dany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service.....i am Book for 3 room and they give me 4 room due to the room under maintenance and give me In same floor....
Stayed 1 night in Nov 2019
Response from Charlie F, General Manager on 26 Nov 2019
Dear Mr. Dany, Thank you for staying at Fraser Place Setiabudi Jakarta and taking the time to write such a fantastic review. We strive to provide excellent service and we are delighted that you enjoyed your stay. We hope to welcome you soon in the near future. Sincerely yours, Charlie Feng General Manager

6/10 Okay

KR, San Francisco, CA, USA

Business traveller
Liked: Cleanliness
Noise from nearby Mosque woke me up every night at 4am. Only bath towels were provided, no hand towels. Everything else was fine.
Stayed 2 nights in Oct 2019
Response from Charlie F, General Manager on 12 Nov 2019
Dear Distinguished Guest, I sincerely appreciate your taking your time to provide us with further feedback. Your comments are certainly valuable to our team to ensure that we are continuously improving and providing a high level of service and care for all guests. Kindly be assured that your feedback has certainly been shared with our team to ensure shortfalls such as these do not reoccur in the future. Thank you again for your valuable feedback, it is certainly appreciated. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the apartment concept with rooms in each unit. I can fit in my family. The water from the bidet has a strong sewerage like smell.
Stayed 4 nights in Sep 2019
Response from Charlie F, General Manager on 1 Oct 2019
Dear Distinguished Guest, Thank you so much for sharing this positive review with us. It's our pleasure to provide you with an enjoyable stay. We look forward to welcoming you back again soon. Sincerely yours, Charlie Feng General Manager

8/10 Good

Elad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Charlie F, General Manager on 25 Sept 2019
Dear Mr. Elad, Thank you so much for sharing your feedback. We are so pleased to know we contributed to making your stay such a memorable experience. Thank you for choosing to stay at Fraser Place Setiabudi Jakarta and we hope to have the opportunity to welcome you again. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Charlie F, General Manager on 26 June 2019
Dear Mr. Takahiro, It's always a pleasure to read about another wonderful guest stay. My team and I are delighted to know you enjoyed your time at Fraser Place Setiabudi Jakarta and we hope that you will choose to stay again on your next visit to Jakarta. We truly appreciate you taking the time to share your experiences. Sincerely yours, Charlie Feng General Manager

8/10 Good

Trisnia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Charlie F, General Manager on 16 Apr 2019
Dear Ms. Trisnia, Thank you for staying at Fraser Place Setiabudi Jakarta. We strive to provide excellent service and we are delighted that you enjoyed your stay. We hope to welcome you soon in the near future. Sincerely yours, Charlie Feng General Manager

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2019
Response from Charlie F, General Manager on 13 June 2019
Dear Distinguished Guest, Thank you for your lovely review. We are so pleased to read that you like our hospitality and services. It is wonderful to know that you enjoyed recent stay. I hope that we will have the chance to welcome you back to Fraser Place Setiabudi Jakarta again soon. Sincerely Yours, Charlie Feng General Manager

10/10 Excellent

AVV, Australia

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the facility have very nice apartment, very clean and comfortable special if you travel with kids. people is very friendly and good food, and nice pool and playground. Excellent
Stayed 3 nights in Jan 2019
Response from Charlie F, General Manager on 12 Feb 2019
Dear Distinguished Guest, Many thanks for your great and positive review during your recent stay with us. We are glad that you enjoyed your stay and find our apartment suitable for family with children. Your compliment on our attentive staff will be shared with everyone and will certainly boost their morale. Thank you for staying with us and meanwhile, we look forward to your return soon. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room's much bigger than what I thought, very convenient location and prestigious
Stayed 1 night in Jan 2019
Response from Charlie F, General Manager on 6 Feb 2019
Dear Distinguished Guest, We appreciate your glowing review and I am delighted that you found so many aspects of your stay enjoyable and to your liking. We are always looking for ways to exceed our guest expectations, and I am pleased your stay was excellent. Your feedback inspires us to continue the pursuit of the perfect stay. Thank you for staying with us and meanwhile, we look forward to your return soon! Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gbh
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Stayed 5 nights in Dec 2018
Response from Charlie F, General Manager on 17 Jan 2019
Dear Mr. Alan, Thank you for your kind review regarding your recent stay with us. It was wonderful to hear just how much you enjoyed your stay and you have the feeling of being at home with the family. We do hope to welcome you back. Sincerely yours, Charlie Feng General Manager

8/10 Good

Verified traveller

Fine as always, favourite apart-hotel in Jakarta!
Stayed 1 night in Nov 2018
Response from Charlie F, General Manager on 4 Dec 2018
Dear Distinguished Guest, Thank you for staying at Fraser Place Setiabudi Jakarta and taking the time to write such a fantastic review. We strive to provide excellent service and we are delighted that you enjoyed your stay. We hope to welcome you soon in near future. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018
Response from Charlie F, General Manager on 17 Sept 2018
Dear Mr. Takahiro, Thank you for sharing such positive insights on your recent visit. Your feedback helps us to identify what is important to our guests when they stay with us. We are delighted that you continue to be comfortable with us and as always, we look forward to welcoming you back to your home away from home. Sincerely yours, Charlie Feng General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great place - useless wifi
Everything was great except wifi - very weak and kept disconnecting. If you have to login to a corporate VPN, it will take for ever
Stayed 1 night in Aug 2018
Response from Charlie F, General Manager on 6 Sept 2018
Dear Distinguished Guest, Thank you for taking the time to provide us with such detailed feedback about your stay. We are happy to know that your stay with us was a good as you have liked Fraser Place Setiabudi Jakarta on the overall. We are sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our operation department. We do appreciate this feedback for our continuous improvement and we hope to have the opportunity to restore your faith in our establishment by welcoming you again to Fraser Place Setiabudi Jakarta in the future. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Ossie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel
I truly enjoyed my time at this hotel. It’s very clean, modern and comfortable. Oh yeah...and the breakfast wasn’t too bad either
Stayed 3 nights in Mar 2018
Response from CF on 29 Mar 2018
Dear Ms. Ossie, We are so pleased to read that you like our hospitality and services. It is wonderful to know that you enjoyed recent stay. I have shared your comments with our team and we really do appreciate your wonderful review, and on behalf of the entire team here, would like to thank you for your very kind words. I hope that we will have the chance to welcome you back to Fraser Place Setiabudi Jakarta again soon. Sincerely Yours, Charlie Feng General Manager

8/10 Good

reza, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I choose this because the location so great ! Happy with the facilities of the room ( spacious room ), best view with pool view.
Stayed 1 night in Mar 2018
Response from CF on 26 Mar 2018
Dear Mr. Reza, Thank you so much for sharing your feedback on TripAdvisor. We are so pleased to know we contributed to making your stay such a memorable experience and that your encounters with our team were positive in every respect. Your comments are greatly appreciated and it gives me immense pleasure to be able to share with my team. Thank you for choosing to stay at Fraser Place Setiabudi Jakarta and we hope to have the opportunity to welcome you again. Sincerely Yours, Charlie Feng General Manager

8/10 Good

Reza, jakarta

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice apartment and good location
Nice apart to stay in jakarta, in triangle area. Upon check in quite long and have no idea to tell it. But the 1 bedroom very comfort, I like the pool area clean and warm. Bed are awesome ! In a room has a washing to wash your own cloths. The area very strategic don’t scare if you want go somewhere just easy and also easy to find foods. Want to stay here again.
Stayed 1 night in Mar 2018
Response from CF on 20 Mar 2018
Dear Mr. Reza, Thank you very much for sharing your wonderful stay experience with Fraser Place Setiabudi Jakarta and that we have met with your expectations of a home-away-from home. Your positive feedback has been shared with my team and will serve as further motivation for us to exceed our service deliverables. We look forward to welcome you back to another memorable stay with us Sincerely Yours, Charlie Feng General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
We stayed here for two days on our way to Bali. This is a very beautiful high end services apartments with 5 start amenities and run like a high end hotel. Breakfast was included and they had excellent spread and both days had different varieties of Western and Asian fare of hot and cold dishes. Grounds are well kept and staff are very helpful. They helped us organize a chauffeured van through a company with request for an English driver. The offered me a half off refund since I didn’t use the full day given our communication difficulty. I thought that was great service. The front desk staff was also very helpful and even helped us order food coz we couldn’t read Indonesian. They also have excellent recommendation on a great club because my older kids wanted to go clubbing and made transportation arrangements. The apartment itself was clean with 3 bedrooms, 2 baths, and fully equipped kitchen (which I didn’t use) with modern and contemporary furnishings. I would stay here again and at other Fraser Place properties. Thank you to the staff for a wonderful stay!
Stayed 2 nights in Dec 2017
Response from CF on 13 Feb 2018
Dear Ms. Elizabeth, Greetings from the team at Fraser Place Setiabudi Jakarta! We sincerely thank you for taking time to share your stay experience at our serviced residence. All of us are happy you had a great stay with us and had exceeded your expectations. We are truly appreciative for your lovely compliments for our customer-centric service and we are indeed gratified to note our service had contributed to your overall stay experience. All of are committed to creating comfortable and enjoyable stays for our residents and delivery a service standard that is unrivaled in our industry. We truly enjoyed being of service to you and sincerely look forward to welcoming you back for another memorable stay with us soon. Sincerely Yours, Charlie Feng General Manager

10/10 Excellent

Yeo Ek Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018
Response from Charlie F, General Manager on 17 Jan 2018
Dear Mr. Yeo, Thank you for your lovely review. It's always a pleasure to read about another wonderful guest stay. We truly appreciate you taking the time to share your experiences. Thank you once again. Sincerely Yours, Charlie Feng General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay with family
my stay here was great. my children enjoyed their time very much in the game room, pool and playground. the room was excelent, it has everything u need. it also furnished with a washing mechine and dryer.
Stayed 2 nights in Jan 2018
Response from Charlie F, General Manager on 17 Jan 2018
Dear Distinguished Guest, The team thanks you for your kind comments on our services delivery, the Apartment and facilities during your stay here with us recently and we are glad that our staff had been able to make your stay comfortable and we look forward to be of service to you again soon. Sincerely Yours, Charlie Feng General Manager

4/10 Poor

RAJIB

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2017
Response from Charlie F General Manager on 21 Dec 2017
Dear Mr. Rajib, Thank you very much for your review. Your comments are certainly valuable to our team to ensure that we are continuously improving and providing a high level of service and care for all guests. Kindly be assured that your feedback has certainly been shared with our team to ensure shortfalls such as these do not reoccur in the future. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Ruiqi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with wonderful facilities
The hotel is very clean and rooms are very nice and well furnished. The equipment and facilities are of good conditions and creates a homely feeling.
Stayed 3 nights in Nov 2017
Response from Charlie F, General Manager on 2 Dec 2017
Dear Mr. Ruiqi, Thank you for taking the time out to submit a review of the property. I am glad to know that you enjoyed your stay and liked our location. We are so pleased to know we contributed to making your stay such a memorable experience and that your encounters with our team were positive in every respect. Your comments are greatly appreciated and it gives me immense pleasure to be able to share with my team. Thank you for choosing to stay at Fraser Place Setiabudi Jakarta and we hope to have the opportunity to welcome you again. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

AFIQ ZAMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and Wonderful Indonesia
The room is amazing, the hotel is amazing, the facilities are amazing, their staffs are amazing, buffet breakfast is amazing. Overall, Fraser Place Setiabudi is amazing.
Stayed 3 nights in Oct 2017
Response from Charlie F General Manager on 20 Nov 2017
Dear Mr. Afiq, Thank you for your recent stay at Fraser Place Setiabudi Jakarta and for the time taken to write this wonderful review. I am pleased to hear that you had a fabulous experience and found the impeccable facilities and service provided by our team of dedicated staff to have been satisfactory. At Fraser Place Setiabudi Jakarta, we pride ourselves on exemplary standards of service and hospitality. Thank you for being our valued guest and we look forward to welcoming you back with us soon. Sincerely yours, Charlie Feng General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really liked this hotel. The room includes the following amenities: in-suite laundry, iron and ironing board, kitchen and utensils, etc. The hotel is close to the mall. There was also swimming pool, sauna, etc. The staff was friendly and courteous. They accommodated our early check-in well. Our flight was early and the check-in time was suppose to be in the afternoon. They allowed our kids to play in the play room while waiting for our room to be ready.
Stayed 2 nights in Sep 2017
Response from Charlie F, General Manager on 27 Sept 2017
Dear Distinguished Guest, Thank you very much for your review. It really is a timeless experience and we are delighted that you enjoyed your day out with us. The team on board enjoy reading these reviews and appreciate the time their guests take to give such lovely feedback and will be pleased that you felt so well looked after. We do hope we can welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing gem in Jakarta
Fraser Place Setiabudi will be our go-to place to stay when we are in Jakarta. Great location (you can walk across the street to Setiabudi One for food and grocery), courteous staff, amazing view, clean and spacious apartment. This place is highly recommended.
Stayed 2 nights in Jul 2017
Response from Charlie F General Manager on 16 Aug 2017
Dear Distinguished Guest, Many thanks for taking the time to post your feedback following your recent stay with us at Fraser Place Setiabudi Jakarta. We are so pleased to read that you like our hospitality and services. It is wonderful to know that you enjoyed recent stay. I have shared your comments with our team and we really do appreciate your wonderful review, and on behalf of the entire team here, would like to thank you for your very kind words. I hope that we will have the chance to welcome you back to Fraser Place Setiabudi Jakarta again soon Sincerely yours, Charlie F, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

WT, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room and great facility
Friendly staff. Very secure environment. Large room. Great facility.
Response from Charlie F, General Manager on 7 Feb 2017
Dear WT, Thank you very much for your feedback. The team thank you for your kind comments on our services delivery, the Apartment and facilities during your stay here with us recently and we are glad that our staff had been able to make your stay comfortable and we look forward to be of service to you again soon.

8/10 Good

Aries

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property but very poor parking management
Overall, I had a great stay at the Fraser Setiabudi, even though it was the very peak of the holiday season and it was clearly straining the staff with long wait times for check-in and baggage delivery to the room. Breakfast at the Fraser Residence Sudirman is head and shoulder above the one provided by the Fraser Residence Setiabudi, both in terms of selection as well as taste. But by far the thing that caused me great discomfort is the poor parking SOP employed by Fraser Setiabudi. When the ground level parking was full, we had no clear directions where to go, and the security guard has to ask around where to direct us to park. Once parked in the basement parking, we had to report to reception of our car and updated card key so we could get out. This too was not told in front, so we fumbled around trying to get in and out of the building once we stay on the property. It was very poorly handled, and it leaves a very bad taste on an otherwise excellent property
Response from General Manager on 9 Jan 2017
Dear Mr. Aries, Thank you for taking your time to provide us with valuable feedback following your return stay with us. It is very disheartening to hear of your disappointing stay with us, in particular the service shortfalls you experienced throughout your stay. Your comments are certainly valuable to our team to ensure that we are continuously improving and providing a high level of service and care for all guests. Kindly be assured that your feedback has certainly been shared with our team to ensure shortfalls such as these do not reoccur in the future. Thank you again for your valuable feedback, it is certainly appreciated. Sincerely yours, Charlie F, General Manager