8/10 Good
Laura
26 Apr 2024
Liked: Staff & service
The hotel lobby and restaurant were great, and the staff were nice, except for the first night when they refused to switch my room despite some issues like a non-working AC and safe, dirty carpets, and occasional sewage smell. I tried to get them to change my room, but gave up as I didn't even want to walk on the dirty carpet. However, they did send someone to replace the safe, and it turned out the AC was actually working, but the staff, a couple of young girls working late at night, didn't know how to help me.
On the other hand, the rest of the hotel, including the lobby, was very modern and clean. The food was decent, and the staff encountered in the days after were helpful and pleasant.