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"Room was clean and comfy "

"Great place"

"Very quiet place. Staff were very friendly and helpful. I would definitely stay here again."

"The hotel has terribly rude staff who overbooked guests and offered no apology."

"Was wonderful. So relaxing "

"It was a very lovely stay, nice and quiet. If you read the instructions carefully check in is pretty easy. I would suggest not having a bunch of bags in hand when trying to use the lock box hahah. Overall the A/C was great, the water for showers were nice and hot, and came with a good amount of towels and wash cloths for two guests:). "

"Yes "

"Check in was satisfactory. There’s a $50 deposit even when you pay at booking. The location is great right off 28th Street which is the main road through Grand Rapids. There’s no carpet on the floors in the rooms which is a requirement for me. I’d recommend removing the fabric office chair and sofa and replacing with leather type cover. The room was mostly clean. It was refreshed vs fully cleaned the other days. Staff were friendly and attentive. Continental breakfast provided with addition of waffle maker. Waffle batter was sour the one day I made them on this visit but excellent throughout previous stay. Coffee was not piping hot may need a machine for it or different storage vessel. Juice machine was out of service but there was a pitcher of OJ provided in the cooler. Overall experience was good. There were several sporting events in town this weekend so lodging was scarce."

"Somewhat disappointing. Don’t pay for extra amenities when booking because it’s not a guarantee "