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"Stayed for Crufts, 4th/6th March. Returned first day from Arena at 3.45 pm and room had not been serviced. Tried to phone Reception to find out phone did not work! Had to go to Reception, told fresh towels would be sent within minutes. ONE HOUR later, returned to Reception to ask for Duty Manager. Young man seemed blinkered as to the problem. Deputy Housekeeper on the ball and very apologetic."

"It's was nice a bit different from other hotels "

"Room was clean and we enjoyed it being pet friendly. Was great to sit in the bar and eat dinner with them "

"Very friendly staff and excellent facilities. Great to have the pool available from early morning. Only downside was the restaurant’s bizarre ‘policy’ (apparently the chef’s decision) of trying to charge £3.50 for substituting couscous with mashed potato. According to the receptionist the following day, this has now been stopped, but unfortunately too late to avoid a sour taste at the time of the meal. But well done to the waitress for taking note of our concerns and passing them on to management "

"Staff professional, friendly and welcoming. Food very tasty, accommodation clean, tidy and comfortable-we were a group of 3 staying in one room for one night whilst attending crufts and the hotel didn’t disappoint, fab weekend, thanks everyone ❤️"

"The gym was amazing as well as the front desk staff"

"Tired hotel and rooms Mould in bathroom, hairs in sink, dirty carpets Expensive poor food"

"We weren't advised there was a pool, so we didn't get to use it. Staff were all lovely, especially receptionist who booked us in. But the second lift being out of order meant we had to wait for the lift when checking out. There was a chair in our room [118] that needed joints gluing and could have collapsed, and somewhere in the bathroom is leaking damp, resulting in a few harmless fruit flies and damagedbath panel and skirting. "

"Will be my go-to hotel in Derby now. I often stop in Derby and have only just discovered this hotel. Really impressive all round "