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Reviews of Senna Hue Hotel

4 out of 5
Senna Hue Hotel
07 Nguyen Tri Phuong, Phu Hoi Ward, Hue, Thua Thien Hue

Reviews

9.0

Wonderful

Rating 10 - Excellent. 16 out of 24 reviews" "
Rating 8 - Good. 4 out of 24 reviews" "
Rating 6 - Okay. 4 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, always available to provide what you need to be comfortable. Clean, quiet rooms and refreshing pool. Breakfast buffet is good and we took a break from Asian food and ordered hamburgers one night. I'm from the US and have eaten quite a few hamburgers in my life and these burgers were awesome. Very surprising.
Stayed 2 nights in Apr 2024

10/10 Excellent

eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 4 nights in Mar 2024

6/10 Okay

Michael Trong-Man

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent hotel marred by unpleasant check in and check out at the front desk. First we were shown a dark and dingy room with no balcony and had to demand the room we had booked. They wanted more money for it until we showed them our original booking. On check out the young lady demanded a review on a form she pushed in front of us, and then told us to wait while our room was inspected. We found this rude and unprofessional. The rest of the staff were pleasant and overall the hotel is very nice.
Stayed 2 nights in Mar 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Viet

Stayed 1 night in Aug 2023

10/10 Excellent

Alphonse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would be back
Stayed 1 night in May 2023

10/10 Excellent

Philip, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2023

6/10 Okay

Eli

Stayed 1 night in Apr 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Lovely hotel, excellent staff and service, great location and comfortable and spacious room!
Stayed 3 nights in Mar 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hue short trip
Picked this hotel for its location, easy walk to the river and Citadel, also close (but not too close to be disturbed) to the lively beer street area with its wide choice of bars and restaurants. Accommodation and garden/ pool area very good, staff attentive, friendly and helpful.
Stayed 4 nights in Mar 2023

10/10 Excellent

Jeffrey, Solana Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff lovely rooms excellent location
Stayed 2 nights in Feb 2023

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location!
Wonderful hotel in the heart of Hue. Very spacious, immaculately clean, and airy. We loved the modern decor. The river and citadel are an easy walk and the hotel staff are very helpful at arranging other activities, drivers, etc. The spa is also wonderful - had an amazing massage there - and the breakfast buffet is huge.
Stayed 2 nights in Dec 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Loved the hotel. Perfect location, quiet, very attentive staff and amazing footmassage.
Stayed 3 nights in Aug 2022

10/10 Excellent

philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellence à Hué.
Stayed 3 nights in Apr 2021

8/10 Good

FRANCOIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable family stay
Modern and well equipped hotel, nice location and quiet environment. Very caring and professional staff. A perfect place to enjoy Hue with family
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything about the Senna Hue was a pure pleasure. It is a 5 Star hotel which has only been open a couple months. We stayed in the Executive suite and were thoroughly impressed. The suite was spacious and spotless. All of the staff are wonderful. We can’t say enough good things about this hotel. This was our treat for the trip.
Stayed 2 nights in Feb 2020
Response from Le Ngoc Thai Duong - General Manager on 18 Feb 2020
Dear Valued Guest, Thank you very much for sharing your nice comments for us online. We are very delighted to hear that you had an enjoyable stay with us. Actually, our room service menu is available at Beer & Barrel restaurant. We have shared your comment to our F&B team so that the room service menu can be put in room as well. Once again, thank you for your stay and we hope to welcome you back Senna Hue Hotel next time. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jan 2020
Response from Le Ngoc Thai Duong - General Manager on 20 Feb 2020
Dear Valued Guest, Thank you very much for taking time to scoring online for Senna Hue Hotel. We’re sorry your experience didn’t match your expectations Please feel free reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Good location. Staff speak good English . However, we couldn't find the food menu and room service menu in the room, probably because the hotel is too new and not everything is ready. Worth trying the presidential suite if you go with your family or a big group of friends!
Stayed 1 night in Jan 2020
Response from Le Ngoc Thai Duong - General Manager on 18 Feb 2020
Dear Valued Guest, Thank you very much for sharing your nice comments for us online. We are very delighted to hear that you had an enjoyable stay with us. Actually, our room service menu is available at Beer & Barrel restaurant. We have shared your comment to our F&B team so that the room service menu can be put in room as well. Once again, thank you for your stay and we hope to welcome you back Senna Hue Hotel next time. Sincerely,

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

chae eun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very friendly staffs, good food, great swimming pool! Highly satisfied with this hotel.
Stayed 3 nights in Jan 2020
Response from Le Ngoc Thai Duong General Manager on 20 Feb 2020
Dear Chae Eun, It was a great pleasure for the entire team at Senna Hue Hotel had a chance to serve you on trip. We are so happy to know that you had a fully satisfying stay about the "very friendly staffs", "good food", "great swimming pool". Your compliments are definitely a motivation for us to continuously strive to provide an exceptional experience for all our guests . Rest assured that we will certainly share your generous words of praise with our team. Finally, the whole team here at Senna Hue Hotel is looking forward to welcoming you back next time.