Luxury Hotels & Resorts in Highlands from AU$152

"Everything was great except for the elevators. Little wait time especially when people are checking in can get crowded but other then that was great"

"Perfect spot. Perfect hotel. "

"I wish I had checked out a map of EWR airport as I waited at the wrong spot for pick-up. The text from the hotel said to wait at P3 so when I went out from terminal A there was a sign "3" and I waited incorrectly there. From terminal A, one needs to take a shuttle to the air train to P3 building for the hotel shuttle pick up. Also, in the morning there is no sign up to reserve a spot for the shuttle to return to airport, so I went down way early to be sure I got a place on the shuttle. The staff except for one were helpful. The room and bed were comfortable and clean."

"Over crowded and tight parking spots , then you charge your customers an outrageous rate for parking daily, which no one staying at the Hotel should pay at all , everything looked outdated "

"Staff was so great and friendly, great location, quiet. Will be back!"

"The double room I booked was not available upon check in. They gave me 2 queen rooms instead for the night. The next day we were to move to the double room, and had to wait an additional hour until it was ready. The staff made the entire situation more confusing than it needed to be, and was very disappointed with my stay."

"When we checked in, we were informed that we had extra rooms due to staff incorrectly extending our stay by adding new reservations verses just changing it. Never received emails for extra rooms. That meant we had extra charges on our CC. Took a bit to get it corrected but finally was. The biggest problem was that we got stuck in an elevator on the 15 floor on the way to the roof top bar. The alarm and call button did not work. Banged on the elevator door and no one heard us. Finally called 911. The door to the service side finally opened. The manager of the bar stated she was afraid someone was stuck since it hasn’t moved in awhile but hadn’t done anything about it. She also mentioned that the elevator gets overloaded when to many people on different floors push buttons at the same time. We went to sit to calm down and the waitress at the bar and our waitress told us it happens all the time. By the time we walked down the stairs to the lobby, there was a technician looking at another elevator that was also stuck on the 15th floor. The next morning we switched to a different hotel. We would have stayed since we were just on the 4th floor, but when you come down the stairs you exit to straight out side not the lobby. You also couldn’t enter the stairs from the lobby. You only could from outside which was locked. They refunded several fees and charges and did not charges us to check out early. "

"No coffee machine in the room, very low amenities only body wash and shampoo from a fixed bottle. This hotel used to be the Mondrian and now it is a very low cost hotel at the same prices of the Mondrian. The coffee downstairs is $8 for a machine version, there is no breakfast available on weekends only brunch starting at 9am. At that price point there are many hotels with better facilities. amenities and experience."