Hennepin Hotels, Niagara Falls

"This is our third time visiting this area, though it is our first time staying at this Sheraton hotel. Room is clean,The breakfast service was excellent; however, the pool closed as early as 9:00 PM. The parking service, on the other hand, was very poor. Since I had a significant amount of luggage, I drove my car up after checking out to load the suitcases; the staff member proceeded to shout at me, my wife, and our two young children, which left me with a very negative impression."

"This hotel does not have a refrigerator in the rooms The breakfast is all carbs....no proteins are included in meal...meal was pancakes...toast...cereal and bagels....no eggs ...no meats Light in room had a short in the wiring and kept flickering on and off all the time. Ice machines were not located on each floor ...only on main entry level and with no refrigerator , we had to use recycle tub {that was in room| to hold ice to keep our medicines and foods cold. Showers very small and confining. Room service entered our room even though we had privacy tag on door BIG NO NO No laundry bag for dirty laundry Parking is horrible.....extra parking lot provided was not lit at night for customer safety An older hotel that could use some TLC for sure"

"Need work for a Hilton and places for parking"

"Family friendly"

"We had a great stay, the breakfast is plenty and they have a great variety of food, the rooms are cleaned daily and the staff was very friendly and helpful, we were there on vacation for 6 days and it was the most comfortable hotel I’ve even to. I Would recommend it to anyone. Parking available as well. And the pool though small was clean and warm."

"Nothing"

"decent overall stay"

"Staff were always on the ball, the elevator was down during our stay and the staff were nothing but helpful when needed helping carry stuff upstairs, with three kids under 6 help was definitely needed and appreciated. Also had our van break down in front of the hotel and the hotel staff were very quick and helpful to help us come up with a solution, 10/10 amazing staff there I have nothing bad to say in that aspect"

"Clean and amazing staff! Amazing view!"