Heartside Hotels, Grand Rapids

"Parking was easy, staff was friendly, the early morning shuttle was great. The building was clean but a bit run down "

"Staff were friendly and helpful. While the hotel was generally clean, it needed some freshening up. With that being said, it was a perfect "close to the airport" and the city hotel. The free airport shuttle was so helpful! I had to leave for the airport at 4am and the driver was in the lobby waiting for me when I came down. I only stayed one night and left too early to get breakfast. However, the breakfast area looked wonderful. I would definitely stay here again."

"The bed was clean, the bathroom was clean, the walls were not."

"Overall, it was an okay stay. Friday night to Sunday morning. Breakfast was alright, if you like the frozen stuff that thaws out in those metal trays. The waffle area was a mess, but breakfast was fine overall. The pool and hot tub were functional. There was A LOT of loose hair and floating specs of God-knows-what in the pool. The beds were not very comfortable, and the pillows were very flat. There were some stains on the baseboards that looked like vomit that had crusted over. There were small copper-colored stains on some towels and bed sheets. It wasn't a terrible stay, but there were a lot of small things that my attention to detail caught. The staff was very helpful and accommodating."

"Good breakfast Good eats"

"It was enjoyable to stay in a well maintained hotel. The swim through indoor/outdoor pool is a great touch. I would stay here again."

"Everything about our stay here was perfect. The staff members were friendly, the hotel and room were very clean and the view in our room was beyond beautiful. "

"I was impressed that they served a mini omelette…never had that anywhere else. Also, there was a large variety of breakfast choices. The room was crisp and clean too!"

"Rooms were nice but you had to pay extra for everything including blow dyers and having your sheets changed. Laundry was on site but it was hard to do. Seemed every time I went to do laundry, one person had all the washers full. The coffeemaker was broken the whole time so we never got free coffee. The internet was the worst. We paid for one day of fast internet and it was worse than the free internet that didn’t work, if that makes sense. The staff was nice though and the building was secure even though it was not staffed 24/7. "