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"The room was rustic, simple but comfortable enough. The staff was friendly and helpful. Location was okay—central area is walkable. For the price, it’s a viable option if you want some comfort and privacy but are tight on budget"

"Just a magical stay at the Heritance Tea Factory. You definitely come here to stay here for a bit as it's not near the main road, but it's so peaceful and bucolic. The sunrise over the tea fields was spectacular, but the highlight for the kids was tea picking and the dinner in the railcar. We stayed in the Flowerdew Suite, which was enormous, but the only slight gripe is that I booked for 2 adults and 2 kids and realistically there was only the one king bed and a sofa, and since the kids wants to sleep together, they decided to sleep on the floor. They actually had no complaints and said it was comfortable so we let it be."

"Very beautiful property, including a nice pool and good gym! Even has a game room and kids playing area! Food was incredibly good and half board is included! Would come again "

"The hotel is immaculate and clearly a lot of money has been spent on design. The room was spacious with stunning views, the best pillows we have had on our 3 week tour. Breakfast was lovely too. I do not regret our stay BUT want to be realistic to help the hotel improve/for others expectations. The road to the hotel is rough and steep, our driver really struggled and we usually walked up to him. The rooms are not soundproof as the door opens to a balcony overlooking the car park, dogs fighting and tuk tuks dropping off guests are common sounds into the night. The doors have big gaps and this allows mosquitoes inside, which is a problem as I am allergic. I had to fill the gap with tissues (it’s 1cm wide the whole middle width of the door - all doors, not just ours). We had looked forward to the yoga, but never heard back when we asked about it so we are not sure if it happens or not. Also for such a luxury property, menus are printed on printer paper - no list of ingredients for cocktails, and being handed such tatty pieces of paper at the bar and for breakfast really lets down the image of the hotel. The staff are clearly lovely but we struggled - my massage booking was not made, request for items at breakfast never arrived, and no service out by the pool meaning we had to come in to ask for drinks and towels. Finally, please help the street dogs. Westerners love animals and it is upsetting to hear them fighting all night. Just a few tweaks and this would be 10/10 hotel. "

"We had a very enjoyable stay, thanks to the beautiful location; excellent, friendly, personalised attention from all the staff; and delicious food at every meal - both the western food and Sri Lankan curry were superb. Our room was spacious, with all the modern conveniences and superior amenities one could need. We had a lovely walk one day and a very interesting tour of the Dilmah tea factory. "

"From a warm welcome drink to a warm good bye and everything in between was simply fabulous. Neat, tidy, great breakfast and amazing views. "

"Staff is good they don’t have air conditioners. "

"The building looks lovely and the grounds are beautiful BUT the room wasn’t great , the bathroom had an old shower curtain and the shower was above the bath. The bed was uncomfortable and the room was small and dark. it was my birthday and there was no mention of this even though my husband had given advanced information. The buffet and dining room looked spectacular but the food quality wasn’t what we were expecting given the visual wow factor. My least favourite hotel whilst staying in Sri Lanka. "

"The room and environment is spotless, clean and home feel. Met both Che and Riz with the staff are all so welcoming and friendly"