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Grand Hotel

4.0 star property
Hotel in Nuwara Eliya with 4 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Grand Hotel

Lobby
Staircase
4 restaurants, lunch, dinner served; Indian cuisine
Garden
Gregory's Suite
Grand Hotel combines rustic elements with refined accommodations in a mountain setting. Travelers can enjoy a manager's reception, spend time in the garden and playground, or sample Indian specialties at any of the four on-site restaurants.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Gym
  • Room service
  • 24/7 front desk
The current price is AU$378
includes taxes & fees
25 Oct - 26 Oct

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room, 1 Bedroom, Hill View

Deluxe Double Room, 1 Bedroom, Hill View

Deluxe Double Room, 1 Bedroom, Hill View

8.6 out of 10
Excellent
(7 reviews)

Highlights

Heating
TV
Blackout curtains
Premium bedding
Separate bedroom
Separate bath and shower
Bidet
Bathrobes
  • 22 sq m
  • Hill view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Heating
TV
Blackout curtains
Separate bedroom
Premium bedding
Separate bath and shower
Bidet
Bathrobes
  • 1 bedroom
  • Hill view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
TV
Blackout curtains
Separate bedroom
Premium bedding
Separate bath and shower
Bidet
Bathrobes
  • 22 sq m
  • 1 bedroom
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Gregory's Suite

Gregory's Suite | Living area

Gregory's Suite

Highlights

Heating
Free cots/infant beds
TV
2 bedrooms
Blackout curtains
Premium bedding
Day bed
Bidet
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Heating
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Premium bedding
Separate bath and shower
2 bathrooms
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Queen Elizabeth Suite

Queen Elizabeth Suite

Queen Elizabeth Suite

Highlights

Heating
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Premium bedding
Separate bath and shower
Bidet
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Grand Hotel Rd, Nuwara Eliya, 22200

What's nearby

  • Nuwara Eliya Golf Club - 7 min walk - 0.6 km
  • Assemblies of God Church Nuwara Eliya - 13 min walk - 1.1 km
  • Lake Gregory - 3 min drive - 1.5 km
  • Pedro Tea Factory - 6 min drive - 4.0 km
  • Lover's Leap Waterfall - 6 min drive - 3.7 km

Restaurants

  • ‪Barista - ‬10 min walk
  • ‪Grand Hotel - ‬1 min walk
  • ‪Milano Restaurant - ‬11 min walk
  • ‪Ambal's Hotel - ‬13 min walk
  • ‪Pedro Factory - ‬3 min drive

About this property

Grand Hotel

Upscale hotel in the mountains
A free daily manager's reception, a terrace and a coffee shop/cafe are just a few of the amenities provided at Grand Hotel. Treat yourself to some rest and relaxation at Grand Spa, the on-site spa. At the 4 on-site restaurants, enjoy lunch, dinner and Indian cuisine. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks include:
  • An indoor pool
  • Free self-parking and valet parking
  • Bike hire, a 24-hour front desk and 1 meeting room
  • Massage treatment rooms, luggage storage and coffee/tea in reception
Room features
All 154 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and safes.
Extra amenities include:
  • Separate baths/showers, bidets and free toiletries
  • TVs with cable channels
  • Electric kettles, heating and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Grand Indian
  • Grand Thai
  • Magnolia

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Desk
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 125
  • Christmas Eve (24 December) Gala Dinner per child: USD 60 (from 5 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 200
  • New Year's Eve (31 December) Gala Dinner per child: USD 100 (from 5 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Grand Hotel Nuwara Eliya
Grand Nuwara Eliya
Grand Hotel Hotel
Grand Hotel Nuwara Eliya
Grand Hotel Hotel Nuwara Eliya

Frequently asked questions

Does Grand Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM to 9:00 PM.

How much does it cost to stay at Grand Hotel?

As of 19 Oct 2025, prices found for a 1-night stay for 2 adults at Grand Hotel on 25 Oct 2025 start from AU$378.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Hotel?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Grand Hotel?

Checkout is at noon.

Where is Grand Hotel located?

Situated in the mountains, this spa hotel is within a 10-minute walk of Victoria Park and Nuwara Eliya Golf Club. Assemblies of God Church Nuwara Eliya and Holy Trinity Church are also within 1 mile (2 km).

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Reviews

Grand Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.0

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 109 out of 184 reviews
Rating 8 - Good. 50 out of 184 reviews
Rating 6 - Okay. 14 out of 184 reviews
Rating 4 - Poor. 6 out of 184 reviews
Rating 2 - Terrible. 5 out of 184 reviews

Reviews

10/10 Excellent

Damodharan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Janaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, old world charm, over hundred year old hotel meticulously kept. Food was great at the Magnolia restaurant. The management and staff were great and made our stay comfortable.
Stayed 2 nights in May 2025

8/10 Good

Adeel

Liked: Cleanliness, property conditions & facilities
Hotel with lots of historic character. Admin/hotel check-in staff was ok - just like any other mass hotel no customized attention or recognition of guests. Breakfast staff was very courteous.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were surprised by the size and substance of the building which combines Tudor and Edwardian style. The staff were charming and their service was faultless. Most cocktails were delicious and the food top notch.
Stayed 2 nights in Feb 2025

10/10 Excellent

Selvarajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
She was a grand lady totally elegant. The staff was par excellance.
Stayed 2 nights in Feb 2025

6/10 Okay

Sovit

Disliked: Cleanliness, staff & service
Pros: Location, Garden around the property, restaurants outside the property Cons; Very old, uneven floors inside the room, bathroom smells of sewage, musty smelling rooms, only one lift in one corner of huge floors resulting in a lot of walking, unresponsive staff, cold/poor quality breakfast buffet, staff wanted to charge me LKR 2800/- for an extra veg sandwich when I asked them to pack it for the morning of my checkout. I had paid for a full buffet breakfast for 3 and was unable to have it due to an early checkout. Very disappointing stay at Grand!
Room
Room
Hallway
Garden surrounding the hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Celestina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Heba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service, very colonial, staff are pleasant and helpful, food is excellent. I love the manager Ms. Kalahari, she is very helpful, pleasant and very professional. I will go back to this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alex T

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again!
Stayed 2 nights in Jul 2024

6/10 Okay

David

Liked: Cleanliness, amenities
The hotel promises a grand experience but falls short of that. Upon arrival there are many staff buzzing around you, which is unnecessarily overwhelming. The room was musty smelling but staff did nothing about that. Several things didn’t work, but were not fixed, despite profuse promises that they were doing everything to take care of us. Hallway noise was clearly heard through the door, which was a problem since there were so many families with small loins children who came from different cultures and had vastly different levels of concern for other guests. Four restaurants, and the food was good, but priced at the level of major cities in the US. Beds, however, were excellent and the buffet for breakfast was also excellent. But not enough for us to return.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite simply superb. The staff were extremely attentive and polite
Stayed 2 nights in Sep 2023

8/10 Good

petranella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage building. Very good service. Large simply decorated rooms but not terribly soundproof.
Stayed 1 night in Jul 2023

6/10 Okay

Ravi

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with a traditional feel. Service is good but felt the level of service was not consistent for all guests. On occasions western guests got treated differently, eg with more attention vs guests of an ethnic origin. The service in general was very slow. We had to wait over 25 mins for a simple tea! The pool and gym area are nice as well as the gardens
Stayed 1 night in Jan 2025

10/10 Excellent

philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent classic, historical hotel

Lovely classic old hotel. Perfect position to walk into town but also a bit on the quieter side too. Nice walks around quiet neighboring houses too. It’s a beautiful historic building with exceptional gardens. The rooms are spacious and older in style, so some people might not like the older quirks, but we loved it and would definitely recommend it. The staff were all very friendly and the food in the buffet breakfast was excellent plus the Indian restaurant on the entrance side of the property was great too. Loved our stay there.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Poor value for money

Historical hotel with plenty of staff but overall it is overrated. Poor value for money.
Stayed 1 night in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High tea only okay.

Beautiful old hotel….Indian restaurant was the best.. High tea service not great…people walking through restaurant always and service was inattentive.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel to relax for a few days

We had a very enjoyable and comfortable two days stay. No complaints. Our room was nice and spacious, with a bay window and seating area. You do need to be a bit agile to climb out of the shower, which is over a bath with high sides. We tried several of the restaurants and the cafe. All were good. Service can be a bit patchy, but really, who cares when you are in such lovely premises with outstanding garden areas. We were very pleased to have chosen to spend two nights here; one night is not enough to fully appreciate what is on offer.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a trip back into an imperial past, that is now open to many. High ceilings, a mix of wood floor and thick carpets, and staff in a range of uniforms. The level of English is good (sadly, my poor French wasn't up to the task of testing the staffs'). There is a good selection of eateries ranging from 'stuff yourself silly' to light bites. I highly recommend the Thai restaurant downstairs. I would avoid the coffee shop, where I was unsuccessful in attempting to buy over-priced cakes to take out - after the guy "serving" me walked off twice, to deal with other people, I decided that two can play the walking away game. So, overall good, if uneven.
Stayed 3 nights in Dec 2023

2/10 Terrible

Kamani

Disliked: Staff & service, amenities, property conditions & facilities
We weren't please with the way we been treated by the staff and the conditions of the rooms given because first room we were given (Room 258) had a blocked toilet and we were given that room by the staff member knowingly that room had issues by the reception staff member because he told me that when I went for the checkout next day morning! In the middle of the night they moved us to Room 353 and it had NO COLD water therefore my husband had several burnt spots on his back which wasn't at all good. They weren't even apologized for what happened!!! After we left we we received email from Chinthana Bandara, Hotel Operations Manager, The Grand Hotel with incorrect information therefore I wrote to him BUT had no response from him yet... Not recommend this hotel unless they repair the hotel rooms up to the required standards
Stayed 1 night in Sep 2022

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Cian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Rushabh

Stayed 2 nights in Mar 2025

8/10 Good

tyler

Liked: Amenities
Stayed 2 nights in Dec 2024

8/10 Good

Ramasamy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2024