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"Turned down the bed & the sheet was filthy. Covered in marks & hair! Staff did come & change the sheets but not pillow cases! Didn’t realise at first! There was lumps of dust on the floor as well. Light fitting over the sofa didn’t work at all. Had air con in the room (18 degrees) as it was really hot in there & when I got back the cleaners had turned it on hot (30 degrees). So had to start again cooling the room down! There was a mini bar, with no info at all. No prices or advice on if it was free. Our room wasn’t too bad, but friends room was so dark! & other friends had to move as the room smelt really badly! Breakfast was very tasty & amazing choice. & staff were very helpful & friendly. Free drink at the bar was a really nice touch. "

"A Beautiful hotel...Peaceful and relaxing. Lovely helpful, professional staff. Delicious food, breakfast is such a 'Treat' cooked to order, the best omelettes ever!! Fresh juices, fresh sourdough bread!...The space and ambience in the dining room is very relaxing. The staff are friendly and cannot do enough to help. The rooms are very comfortable, with lovely beds. The downstairs snug/bar area are very lovely areas to sit and have a quiet drink. The whole place is just very 'Special'. We are already planning our next visit!'......The grounds and setting are very 'Tranquil' & welcoming.10/10!"

"great room - great staff - great breakfast"

"Nice little weekend away for us both.. park was not so busy as during term time, caravan was more than equipped, castle and church well worth a vist"

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"Room nice enough. Tv bit temporamental. Pool not open , staff on desk absolutely wonderful . Most impressive I’ve seen for a long while . Didn’t have breakfast or go in bar. Very good value stay . "

"Easy to park and comfortable. Battled to get hot water in the shower."

"We had an accessible room which was clean and serviced every day. Bathroom was clean, but my partner noticed a slight leak to the toilet and that the sink unit was a bit loose from the wall. This he reported on checkout as both were minor issues for our stay. Breakfast selection was quite good but I didn’t like the dispenser for the jam marmalade and honey. As it could get messy and selection was limited. The cereal selection area also got messy due to the design of the bowls meant people were spilling over the side when getting their selection. Mugs were really not wide enough to catch the variations of the coffee machine. On two occasions I had to try again as the cappuccino mixture missed and went down the side of the mug. The main problem is that the accessible room had a small queen bed and this was not quite adequate. I think in an accessible room where the partner has to use a bathroom not suitable for them they should be able to get some comfort in the sleeping area and a king size bed would be more appropriate. Parking was excellent if a little expensive for a blue badge holder. "

"Perfect for good gateway in a nice area. Rooms with clean and spacious staff were dice food was great"