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"Great location "

"Clean rooms staff so helpful breakfast was excellent with plenty of choice. Lovely calming atmosphere in the bar . Will definitely be going back in the future."

"Lovely room, welcoming staff and well located. A couple of noisy guests going back to their rooms but noise was short lived. Toilet didn’t flush well but great overall experience and we will definitely stay again. One more point to consider, Parking is not free. We think it is too expensive and should be nominal or free with your stay."

"Lovely hotel, Pleasant helpful staff. Visit completely ruined by a large party of guests with lots of children who completely had no consideration for anyone else staying there. "

"Nice hotel very close to the station. Room was small but nice and clean. The bathroom sink looked nice but the tap was so close to the edge of the sink I couldn’t wash my hands without water spilling over the counter top. Staff were friendly and self service breakfast was good"

"It was just ok. Broken tap in en suite. Grubby toilet bowl on arrival. Dishes in kitchen required washing before use. Overall not as I remember when I stayed in 2016. Will look elsewhere next time I need a room in Newcastle."

"Hotel excellent location and overall good. Room service could be improved! Ordered toasted sandwich. Barely toasted - (ran out of ham ) over all very poor"

"Helpful staff, good Wi-Fi. That's the positives out of the way. You actually have to park across the road in the job centre car park. My room had a raging hot radiator with no controls in May. Reception guy turned it off with a spanner, appreciated. Single Room: Outdated, grotty and only made over (a bit) every other day. Window latch broken, wobbly furniture, deadlock broken, no bedside table or shelf, no hooks or towel rails in bathroom, taps you cant operate with wet hands due to lack of grip, macerating toilet which gave off a whiff of mouldering fecal matter from time to time, slowest lift in the world, noisy street outside and strong cooking smells from restaurant below even 3 floors up. I think this is one for Walk With Me Tim."

"The staff were excellent, especially the staff on reception, nothing was to much trouble. The room appeared to have had a recent upgrade "