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"Great facilities and location. Staff were wonderful"

"Terrible all round experience. Greene King should be ashamed"

"This is not a good hotel. I booked a premium room and the room was far from premium. Radiator wouldn’t turn off so too hot, and valve was broken so nothing could be done about it. Furniture chipped and in such poor condition l don’t think a charity shop would have accepted it. Door to the bedroom looked like at least one attempt to break in had been made. Room decor in desperate need of refreshment. "

"The room was really warm even after adjusting the thermostat. Price of meals and drinks were fair. The staff great."

"Really nice hotel handy for the Teesdale Way with Pool and Spa - food was great and staff first class"

"Easy check in, friendly staff and nice modern room. Would definitely recommend. "

"This was a hotel we had passed many times and not gone in as we did not like the look from the road. I unwittingly booked it assuming it was in Richmond north Yorkshire not right on the A66. BIG mistake it was the best stay we have had for a while. Staff were very helpful and friendly. Everywhere was clean and tidy. Only thing we did not like was breakfast in our room. The basket delivered to the room was good but you had to eat it on your knee. A small table and chairs in the room would have been better. Still will recommend the hotel to all our friends and family. Great service."

"Very large room. Room 53 in a separate building from the main hotel building. Huge living area and 2 bedrooms and one bathroom. Just a minute off the motorway. Tired fittings and fixtures. Dated bathroom. Sofa and chairs look newer though. Perfect for overnight stop which is what we used it for (very spacious for 3 adults). We arrived at half past midnight and reception was friendly, quick and helpful."

"What a gorgeous Yorkshire small market- town hotel. We arrived on a sunny April day and enjoyed drinks outside on the pavement terrace facing the market square. Inside is a comfortable, tastefully decorated sitting room as well as a bar area and restaurant. A beautiful wide staircase led to our room which was also lovely. All the staff were friendly and helpful and the restaurant was excellent too."