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Reviews of ASURE Hanmer Inn Motel

3.5 out of 5
ASURE Hanmer Inn Motel
16 Jacks Pass Road, Hanmer Springs

Reviews

9.2

Wonderful

Rating 10 - Excellent. 156 out of 242 reviews" "
Rating 8 - Good. 74 out of 242 reviews" "
Rating 6 - Okay. 12 out of 242 reviews" "
Rating 4 - Poor. 0 out of 242 reviews" "
Rating 2 - Terrible. 0 out of 242 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were brilliant and definitely helpful.
Stayed 3 nights in Apr 2024
Response from Pam on 29 Apr 2024
We just loved haviong you here. If you can, come back soon :)

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this motel for anyone to stay . Clean well serviced excellent room. Affordable accommodation. Would book again should we co.e back.
Stayed 2 nights in Apr 2024
Response from Pam on 8 Apr 2024
Thanks so much for your lovely review :)

8/10 Good

Kim

Stayed 2 nights in Mar 2024
Response from Pam on 29 Apr 2024
Thanks Kim and CraigWould love to see you back again :)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice owners
Stayed 5 nights in Jan 2024
Response from Pam on 17 Jan 2024
Thanks for the review Robert :)

10/10 Excellent

Mike and Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Pam on 27 Dec 2023
Thanks Mike and RaeWe are so happy you enjoyed your stay with us and look forward to your next return :)

10/10 Excellent

graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Lovely hosts. Very comfortable.
Stayed 3 nights in Nov 2023
Response from Pam on 20 Nov 2023
You are more than welcome Graeme and Katherine. It was great to have you here :)

10/10 Excellent

Lyn

Travelled with partner
Convenient location, welcoming proprietors, comfortable and clean
Stayed 3 nights in Oct 2023
Response from Pam on 22 Oct 2023
Thanks Lyn and Murray. So pleased you enjoyed your stay with us :)

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected and convenient to local attractions
Stayed 2 nights in Sep 2023
Response from Pam on 3 Sept 2023
Thanks George

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Pam on 25 Aug 2023
Thank you Michael

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed for a long weekend break away. Two bedroom unit, well sized, had bunk room which the kids loved, Sky TV and Sport. Clean, great friendly service, provided towels for the hot pools and had simple kitchen facilities to cook food if needed. Restaurants so close though which was great.
Stayed 3 nights in Jun 2023
Response from Pam on 5 June 2023
Thank you Jo Kalley Daniel and Isaac for your company friendship and being such great guests. We truly appreciate it.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2023
Response from Pam on 15 May 2023
Thanks for your rating. We are so happy that you enjoyed your stay with us:)

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay
Stayed 2 nights in Apr 2023
Response from Pam on 23 Apr 2023
Thank you for your rating and review

8/10 Good

Ian

Stayed 2 nights in Apr 2023
Response from Pam on 6 May 2023
Thank you

10/10 Excellent

Cath

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friend and I stayed in 2 bedroom unit. Beds comfy and good shower pressure. I liked that we had access to a courtyard and although it was shared we were only ones ever using it. Location is perfect. Really appreciated that after we checked out and went off to have breakfast they left some makeup I'd left in the bathroom by accident in a bag on our car windscreen so thanks for that!! Have already booked our stay for next year :)
Stayed 2 nights in Mar 2023
Response from Pam on 7 Apr 2023
We look forward to your return in March. Have a great Easter, anzac, labour weekend, christmas and New Year :)

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2023
Response from Pam on 4 Apr 2023
Thanks for your rating and review. We are so pleased that you enjoyed your stay with us

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Asure Hanmer is in the perfect place, so convenient. Walking distance to restaurants and the Thermal Pools but still so quiet and peaceful.
Stayed 2 nights in Mar 2023
Response from Pam on 24 Mar 2023
Thank you so much for your rating and review. We do try very hard to get everything just right for our guests

6/10 Okay

Jan

Stayed 2 nights in Mar 2023
Response from Pam on 30 Apr 2023
2 out of 5

10/10 Excellent

Ioana

Stayed 2 nights in Mar 2023
Response from Pam on 12 Apr 2023
Thank you so much for the rating :)

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Pam on 8 Mar 2023
Thank you for the rating Josh :)

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Hanmer Springs
Pam & Ian were wonderful hosts. I had a restful, enjoyable stay. The location was just a 3 minute walk to the Hot Springs, with 2 great eateries beside the property…. The Powerhouse Cafe, and The Saints Restaurant. I would not hesitate to stay here again, in fact my next trip to Hanmer Springs in March, I will be planning on The Hanmer Inn for accommodation.
Stayed 2 nights in Jan 2023
Response from Pam on 7 Feb 2023
We would love to have our friendly Alaskan back again. Looking forward to having you back with us :)

10/10 Excellent

brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pave to stay!
Response from Pam on 8 Jan 2023
Thank you so much for the rating and review :)

10/10 Excellent

Marlen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful with suggestions of things to do. The room was very nice and probably the most comfortable bed I’ve had in a hotel. I would recommend this place for anyone traveling in the area
Stayed 2 nights in Nov 2022
Response from Pam on 25 Nov 2022
Thank you Marlen. It was wonderful meeting you :)

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Great location, owners were so helpful, allowed us to store our bikes in their garage. Awesome, definately be back there when in Hanmer.
Stayed 3 nights in Oct 2022
Response from Pam on 24 Oct 2022
Thank you Dylan and Elizabeth for the rating and review. We enjoyed your company too. :)

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient for walks with our young children as well as the springs pools and handy for the cafes and restaurants. could do with an EV charger
Stayed 2 nights in Oct 2022
Response from Pam on 15 Oct 2022
Hello James Anna Emily and JamieThanks for the review :)

10/10 Excellent

murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean with a nice warm welcome on arrival. Definitely stay again.
Stayed 3 nights in Apr 2022
Response from Pam on 18 Apr 2022
Thanks Murray and Elaine for your comments and ratings. We hope to see you back again someday. We have plenty of storage in the garage for bikes so all is OK

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When in Hanmer we always stay here. Central location and friendly hosts.
Stayed 2 nights in Feb 2022
Response from Pam on 22 Feb 2022
Hello Roy and Gillian It is always lovely to have you back again :)

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean unit, excellent service and very friendly owners would definitely recommend to other people to book a brake at this place.
Stayed 2 nights in Dec 2021
Response from Pam on 16 Dec 2021
Thanks Graham and hope Margaret enjoyed her birthday

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean tidy and suited us very well.
Stayed 2 nights in Nov 2021
Response from Pam on 16 Nov 2021
Thank you Tracey

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean, comfortable and warm. Would stay again.
Stayed 2 nights in Sep 2021
Response from Pam on 5 Oct 2021
Thank you for the rating and review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was near everything
Stayed 2 nights in Apr 2021
Response from Pam on 20 Apr 2021
Thank you for the rating and review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception, close to hot pools, unit spotless and had everything needed. Wouldn’t hesitate to stay again.
Stayed 2 nights in Apr 2021
Response from Pam on 19 Apr 2021
Thank you for the rating and review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just around the corner from the springs and the shops
Stayed 1 night in Apr 2021
Response from Pam on 9 Apr 2021
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
friendly staff, nothing more to stay, this puts me off doing a review
Stayed 1 night in Feb 2021
Response from Pam on 11 Feb 2021
Thanks. Totally agree when you have to put in so many letters/words.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location of the motel and we couldn’t hear anything from the neighbours. A
Stayed 2 nights in Jan 2021
Response from Pam on 5 Jan 2021
Thanks for the rating and response. Pleased that you enjoyed your stay

10/10 Excellent

Ngapera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Pam on 5 Jan 2021
It was lovely to have you here and know that you had a relaxing stay

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The town is very close to the Motel and walking distance. I liked that the room has a small kitchen.
Stayed 2 nights in Dec 2020
Response from Pam on 3 Jan 2021
Thanks for the rating and review

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Pam on 3 Nov 2020
Thanks Alan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy. Host at check in was friendly and helpful. Location was excellent.
Stayed 2 nights in Oct 2020
Response from Pam on 2 Nov 2020
Thank you for your rating and review

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location and friendly staff. Highly recommend to stay there!!!!!
Stayed 2 nights in Oct 2020
Response from Pam on 26 Oct 2020
Thank you

10/10 Excellent

Graeme, Christchurch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay - hosts Ian and Pam are very friendly and helpful. As the units don't have double glazing, it may be a bit harder to stay warm mid winter, but otherwise very comfortable. Location is ideal
Stayed 3 nights in Sep 2020
Response from Pam on 5 Oct 2020
Thank you for the rating and review.

10/10 Excellent

ARK, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly welcome & every assistance offered
Stayed 2 nights in Sep 2020
Response from Pam on 1 Oct 2020
Thanks for the rating and review

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very friendly and helpful and convenient location
Stayed 2 nights in Aug 2020
Response from Pam on 31 Aug 2020
Thank you

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent motel
Great motel. Very clean and super comfy beds.
Stayed 2 nights in Aug 2020
Response from Pam on 28 Aug 2020
Thanks Geoff Sue and Kate for the rating and review. We appreciate your comments

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good solid family accommodation
Good location very friendly host nice and clean and well presented
Stayed 2 nights in Aug 2020
Response from Pam on 25 Aug 2020
Many thanks for your review and rating. It was lovely to have you here as our guests

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pam the owner was a lovely helpful lady everything was awesome the room spotless would recommend going there so close to all amenities
Stayed 2 nights in Jul 2020
Response from Pam on 2 Aug 2020
Thanks for the comments and rating. We really try very hard to make our guests stay as comfortable and pleasurable as possible

10/10 Excellent

Babs, Geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay . Prime location . Excellent standard of rooms
Stayed 3 nights in Jul 2020
Response from Pam on 15 July 2020
Thanks Babs and James. Great to meet you guys again. Come back soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, adequate for our needs, have stayed here before & will again in the future.
Stayed 1 night in Mar 2020
Response from pam on 23 Mar 2020
Thanks you

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was friendly and helpful. We really enjoyed our stay. Comfortable beds and nice and warm. So close to everything. Our new favourite place to stay.
Stayed 2 nights in Mar 2020
Response from pam on 23 Mar 2020
Thanks you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to pools. Good parking and warm welcome received on our arrival
Stayed 4 nights in Dec 2019
Response from Pam on 8 Jan 2020
Thanks for the rating

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019
Response from Pam on 7 Jan 2020
Thanks