Hana Bay Beach Tours and Activities

We stayed in Room #1 in the main building w/ shared bathrooms. Upon arrival, I couldn’t find the front office. A guest told me I should have received an email or text with the room code and check-in instructions. I never received either. Since I booked through Expedia, I also checked for messages there but found nothing. When I contacted the owner about not receiving the check-in information, she didn’t seem concerned. We had to leave our belongings in the unlocked room until we eventually received the code. She later texted that she had been paddling and was busy. We hardly slept both nights. The room was small and hot. The guest staying across from us was awake most of both nights, talking on his phone, walking around, and repeatedly entering his door code, causing loud beeping each time. Because there is no air conditioning, and it was hot and humid, the fan provided was too loud to sleep with, and we couldn’t leave the door open for airflow. The refrigerator in our room had been turned off and smelled. The beds were comfortable, but the towels were rough. The showers were unkept, some had no lighting, and the handheld shower head kept slipping from its holder. The advertised continental breakfast was disappointing and consisted of a granola bar and a toddler-sized applesauce pouch. I saw cockroaches in the kitchen. Future guests should know that religious décor/Christian materials are displayed throughout the property, bedrooms, hallways, bathrooms, living areas.