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"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Lovely location great facilities "

"Due to an 'oversight' a man entered my room without knocking making me feel very unsafe."

"Brilliant pool just for adults. Nice bars and restaurant. Food a bit pricey. Nice breakfast."

"Staff lovely. "

"The room that we had was excellent and the service and food was of a very high standard. The whole experience from the moment we arrived to the day we left was thoroughly enjoyable."

"The room was spotless. Loved the comfy bed and thick towels. The staff were wonderful without exception"

"Staff were so great, me and my wife had such a pleasant stay."

"Yes "