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"I couldn’t travel due to the Tube strikes so a couple of days beforehand I asked to move the booking and requested they waived any charge but accepted I would pay the same price even if the cost of the room was less on a new date. I knew there was a risk I’d lose my money but it was worth a conversation. Despite several attempts to contact them they totally ignored both me and Hotels.com until the day when they said they told Hotels.com they wouldn’t accept anything and I’d be charged the full...

"The staff at the front desk were kind and helpful"

"The person who welcomed us was very friendly, the room and bathroom were clean. The location is great, close to markets, restaurants, buses and metro. It's very worth the cost-benefit."

"Our room was ready early. The Welcome we got was excellent. There were three of us in one room and it was plenty big enough. It was spotlessly clean and the towels were thick and fluffy. The staff were very helpful and always smiling. The breakfast, which was included, absolutely delicious with many choices available. I will definitely be staying here again. Thank you so much"

"Good"

"Always a nice place to stay "

"Absolutely. Great traditional British breakfast. "

"There was nothing unique about the room. Loved the area it’s situated in and very convenient to Liverpool St station."

"Great location very close to Marble Arch and Oxford Street. Staff were so friendly and helpful really went above and beyond thank you for making our stay so enjoyable "

"The most breathtakingly beautiful home. The hosts are so lovely welcoming,they made you feel right at home. Everything has been so well thought about. The attention to detail is second to none throughout the whole property. The place is sparkling and spotless. Absolute pleasure to spend time there, relax and unwind. We will definitely be visiting again."

"Good location not far from Russell Square tube station"