Grand Palms Hotels, Orlando

"Very nice accommodations. Large rooms nice pools and friendly staff"

"Misleading listing I booked this expecting a normal hotel/resort. It turned out to be a timeshare-style property, which I didn’t mind—but it should have been disclosed upfront. I called ahead to confirm a late arrival and was told my room would be ready. When I got there around 10–10:30 PM, the property was clearly at capacity. After waiting, I was told there was no room ready—even though I had just confirmed it. What really bothered me is they charged a $150 deposit before confirming a room was actually available. After another delay, they found a room—but it wasn’t what I booked. I reserved a large two-bedroom unit and instead got two separate one-bedroom units connected by a shared entry. They also said the room was recently remodeled. I don’t believe that—there was visible mold in the toilet. I even have photos. The bed was comfortable, but I was so exhausted it’s hard to judge fairly. Right after check-in, we were directed elsewhere for a parking pass and “gifts,” which felt like a timeshare pitch. I declined. The next day, I raised the issues with a different staff member. Everyone was polite, but there was no real resolution—I was told to take it up with Expedia. We paid for two nights but lost a big portion of the first day due to the delayed check-in. The room was livable but very basic—minimal towels, toiletries, and supplies. Overall: misleading listing, no room ready after confirmation, deposit charged without availability, and cleanliness issues."

"While we were only there for 1 night, it was a great place to stay. The rooms are amazing and it was perfect for any family. Both the bed and sofabed were amazingly comfortable. The ONLY downside is if you like a firmer pillow, bring one as I felt they were almost too soft."

"The property and services at Westgate is excellent when I am in Orlando. I only stay at Westgate resorts. Everything is on point there."

"The pleasant employees help make this a wonderful stay. Pools, hot tubs and bars fantastic. Food services fast and good. Everyone so helpful. Plus never run out of towels in room or at pools. A very family friendly and safe hotel. Excellent bus service to parks."

"My family and I loved everything about this resort! Next time we visit Orlando again this is where we’ll be staying!! "

"The pool was wonderful and the room was very clean "

"The hotel has been renovated very nicely! It is a pleasant place for a two-night stay. Our only issue was that our balcony faced the pool—and, of course, this has nothing to do with the hotel itself—but people were talking very early in the morning (and one night, quite late), and the noise carried right up to us! When I booked the nights, the listing stated that breakfast was "included," but that is NOT the case. They charge nearly $13 per person, and honestly, it isn't very good. Right across the street is the House of Waffles, and the breakfast there is delicious! Would I return to this place? Yes—absolutely."

"Yes"