Luxury Hotels & Resorts in Franklin Square from AU$196

"I rarely leave bad reviews, but this experience was so frustrating that I feel obligated to warn others. The ROW NYC claims to be a 4-star hotel, yet this was genuinely the worst hotel experience I’ve had, and I travel often. From arrival, everything felt chaotic and disorganized. We were told to hand over all luggage downstairs before even checking in, then waited over 30 minutes at reception because the hotel was clearly understaffed. Since our room wasn’t ready yet, we were told to come back later for our keys… only to wait another 30 minutes just to receive them. The luggage situation was even worse. After returning later that evening, we waited 45 minutes for our bags while trying to get ready for a dinner reservation. We called twice before they finally arrived over an hour later. For a “4-star” hotel, there’s essentially no concierge service. My fiancé wanted to send a bottle of champagne to the room after I found my wedding dress and was told they simply don’t offer that service. The elevators were another disaster: only 2 of 4 worked most of the stay, and on checkout day only ONE elevator was operational, forcing staff to bring guests through service elevators. The renovated rooms may look modern, but functionality was ignored: barely any bedside outlets and an AC unit blasting directly onto one side of the bed all night. Checkout also took another 20 minutes. Convenient location, but other than that, avoid at all cost. "

"There will be added fees at the end."

"Great location, and nice hotel for the price. Would stay again."

"The rooms and hotel were very clean. The room itself was supposed to be ADA compliant, but there was a huge step up to get into the bathroom. "

"Clean room, great suggestion for a late night slice, courteous staff"

"Balet parking "

"Extremely rude hotel staff across the board from the front desk to the elevator guards (the day-time guards were rude, the night-time guards were totally fine and kinder). Rooms are shockingly shabby and bathrooms are unacceptably filthy. The only two perks for this hotel are the location on Broadway and the fact that the restaurant, Friedman’s, is fantastic and has excellent food and waitstaff support. "

" Everthing was good"

"Perfect place to be! Restaurants and theaters are walking distances away. Room is clean and bed was comfortable. Will recommend it"