Family Hotels & Resorts in Florida City from AU$90

"I want so much to love this place but honestly the quality of the property and the maintenance is so poor I had to write this review. The property has so much potential and has great aspects but the rooms are so poorly painted. The kitchen is so rundown, the sofa is dirty and the walls are touched up like this was a low grade motel. The staff is so nice and friendly. The location is top notch. But then there is the restaurant that smells musty and the furniture is old and grungy. Honestly it’s hard to believe that this hotel is an opal house property because all the other times I have stayed at an opal house property the rooms and the venue have always been very well maintained. I went for Mother’s Day this year and last because of the convenience for my family and I but I am just shocked with the rates they charge and then with the poor maintenance on this hotel. The dishwasher is rusted inside. The refrigerator icemaker wasn’t working and the refrigerator is all banged up. The walls have uneven painting. It’s almost embarrassing. Last year I let the manager know and I was hoping last year was a fluke. I even called before this time and told them about my experience and asked them to please make sure this time was better and unfortunately it wasn’t. I hope they actually start paying attention to these things because the brand is going to suffer. A hotel brand like opal house should take pride in their properties and maintain it to higher standards. It is not cheap!"

"Todo bien "

"Very nice property for the price"

"Had a really bad experience with the service this weekend for some reason but I called for towels and the trash and nobody never came with no new towels or to pick up the trash for hours so I had to dump my own trash and take my dirty towels to get new ones myself."

"Very clean room! Nice staff. Breakfast typical hotel breakfast. Nice little pool. "

"We love coming here and will still be regulars because the staff and area are great. Unfortunately, this visit was disappointing due to the bathroom condition — it didn’t seem properly cleaned, the shower had dark residue I hope it isn’t mold , the floors weren’t mopped, and the shower faucet was broken making it difficult to adjust the water randomly turns extremely hot. Still a nice place overall, and I hope this feedback helps maintain the usual standards. "

"Very nice"

"They had a very clean facility with friendly staff and a great breakfast."

"No desk tissues were available in the common area nor the bathroom. "