Search Fetrows hotels

"Heidi, a desk staff member made our stay, My daughter and myself, incomparable. She was refreshing, cordial and most helpful. May of the staff were but Heidi was exceptional. "

"Clean room and friendly staff. I would have appreciated an included shower rather than a half door. The coffee was cold and tasteless. "

"overcharged at the bar by Stephen"

"From beginning to end, I had a great experience. Staff was friendly and knowledgeable, checking in and out was a breeze. "

"The night time receptionist was very rude. The room was dirty and the shower had residue and stains. The king bed had hairs and a lot of dirt on the sheets. The couch pullout bed had crumbs and hairs, as well as dirt on the sheets. "

"Elevator was so cold, didn’t get notice of fire alarm drill, when alarm went off I thought it was real, I was in PJ and ran to the parking lot with bare feet it was 11F next day got sick."

"Everything was clean and in order. Check-in was smooth. We had two small dogs, so I guess we were out in the pet wing as we could hear other dogs. They provided dog treats and had a dedicated pet area in back near the parking where there’s a side walk down to a pond with grass on each side. It was baby central at the pool but we didn’t use it. Breakfast was good with omelettes made to order. WiFi and outlets were plentiful as well as places to work outside the room. Highly recommend."

"Lovely property, great rooms and a feeling of luxury."

"I’m extremely disappointed with my experience with this Hyatt property. I booked a room for March 6 but cancelled the reservation within about an hour after learning that my international travel plans had changed due to a major disruption overseas. A Hyatt representative even sent a waiver to the front desk confirming the charge should be waived. Despite cancelling immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager refused to review the situation and stated that because the hotel was fully booked that night, a refund would not be issued. This was very frustrating, especially given the circumstances and the waiver that had already been sent. I have since escalated the issue to Hyatt corporate and hope they will resolve it fairly. I expected better customer service and understanding from a brand like Hyatt."