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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
234 Highland Pkwy, East Ellijay, Ellijay, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 310 out of 434 reviews" "
Rating 8 - Good. 91 out of 434 reviews" "
Rating 6 - Okay. 18 out of 434 reviews" "
Rating 4 - Poor. 7 out of 434 reviews" "
Rating 2 - Terrible. 8 out of 434 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sherri L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from FD on 6 May 2024
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the area and and easy access to restaurants and most of all friendly people
Stayed 4 nights in Apr 2024
Response from FD on 22 Apr 2024
Thank you for staying with us. We appreciate your time and feedback.

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to be in after a very long drive.
Stayed 1 night in Apr 2024
Response from FD on 17 Apr 2024
Thank you for staying with us. We appreciate your time and feedback.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Apr 2024
Response from FD on 21 Apr 2024
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Azucena

Stayed 2 nights in Mar 2024
Response from FD on 30 Apr 2024
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice property. Clean and comfortable. The free Breakfast was very nice. Free coffee and water all day.
Stayed 2 nights in Mar 2024
Response from FD on 31 Mar 2024
Thank you for staying with us. We appreciate your time and feedback.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice & friendly. Very clean & great breakfast.
Stayed 1 night in Mar 2024
Response from FD on 25 Mar 2024
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 25 Mar 2024
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Shelby

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from FD on 25 Mar 2024
Thank you for staying with us. we appreciate your time and feedback.

6/10 Okay

Jo Ann

Travelled with family
Liked: Staff & service, amenities
It was okay. Room was clean and neat. Bathroom could have been cleaner, but it wasn’t terrible.
Stayed 1 night in Mar 2024
Response from FD on 25 Mar 2024
Thank you.

8/10 Good

Revanth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay. Clean & tidy. The window curtains in the room won’t close all the way, literally no privacy.
Stayed 3 nights in Mar 2024
Response from FD on 25 Mar 2024
Thank you for staying with us. we appreciate your time and feedback.

2/10 Terrible

Jeremy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The shower was broken, with water was leaking from the handle when turned on and was not coming out of the shower head. I took a video of this happening. Upon contacting the office, I was informed that there was no handyman available to fix it on Sundays. When I inquired about using another room, I was denied, as there were no clean rooms available. Despite explaining our need to shower before a long flight later that evening and proposing the option of using an alternative room, the request was declined. Instead, I was informed that it would be added to the handyman's list for repairs the following day. Expressing dissatisfaction with this response, I requested to work out a solution, only to be met with apologies and no further assistance, despite my suggestions. I have never been treated like this before from a hotel. I would not recommend staying here. There are other hotels in the town.
Stayed 1 night in Mar 2024
Response from FD on 25 Mar 2024
Thank you.

8/10 Good

Betina, Douglasville

Liked: Cleanliness, staff & service, property conditions & facilities
This facility was nice.
Stayed 1 night in Mar 2024
Response from FD on 16 Mar 2024
Thank you for staying with us. We appreciate your time and feedback.

6/10 Okay

Kenneth

Travelled with partner
Disliked: Staff & service
Nothing stood out to me and my wife
Stayed 5 nights in Feb 2024
Response from FD on 16 Mar 2024
Thank you.

10/10 Excellent

Felix

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 1 night in Mar 2024
Response from FD on 16 Mar 2024
Thank you.

8/10 Good

debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location.
Stayed 2 nights in Feb 2024
Response from FD on 27 Feb 2024
Thank you for staying with us. We appreciate your time and feedback.

10/10 Excellent

JONATHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious!
Stayed 3 nights in Feb 2024
Response from FD on 27 Feb 2024
Thank you for staying with us. We appreciate your time and feedback.

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from Fd on 21 Feb 2024
Thank you for staying with us. We appreciate your time and feedback.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very pleasant!!
Stayed 2 nights in Feb 2024
Response from FD on 21 Feb 2024
Thank you for staying with us. We appreciate your time and feedback.

8/10 Good

Stacey

Liked: Cleanliness, property conditions & facilities
Nice accommodations.
Stayed 1 night in Feb 2024
Response from Fd on 21 Feb 2024
Thank you for staying with us. We appreciate your time and feedback.

8/10 Good

Pam

Business traveller
Stayed 2 nights in Feb 2024
Response from FD on 10 Feb 2024
Thank you for staying with us. We appreciate your time and feedback.

4/10 Poor

Jeremy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on 9 Feb 2024
Thank you for staying with us. We appreciate your time and feedback.

8/10 Good

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from FD on 9 Feb 2024
Thank you for staying with us. We appreciate your time and feedback.

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 3 nights in Jan 2024
Response from FD on 9 Feb 2024
Thank you for staying with us we appreciate your time and feedback.

8/10 Good

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FD on 9 Feb 2024
Thank you for staying with us. We appreciate your time and feedback.

10/10 Excellent

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GD on 9 Feb 2024
Thank you for staying with us we appreciate your time and feedback.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FD on 9 Feb 2024
Thank you for staying with us. We appreciate your time and feedback.

2/10 Terrible

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from deborah jones on 15 Jan 2024
Thank you.

6/10 Okay

Toni

Liked: Staff & service
Disliked: Cleanliness
The floor in the exercise room was filthy- not stained, just had not been cleaned in a long time. Walls seem to be cardboard thin- easy to hear conversations from the next room. The only elevator in the building was out of service for about 5 hours on a Saturday morning and most folks were on the 2nd and third floors. Breakfast food - eggs were miserable. Get cereal or bagels or yogurt. The staff was very pleasant though.
Stayed 3 nights in Jan 2024
Response from deborah jones on 15 Jan 2024
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from deborah jones on 15 Jan 2024
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from deborah jones on 15 Jan 2024
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Tammi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location is great. The hotel was nice and safe. The indoor pool was cool, though I wish there was a hot tub. The rooms are spacious and clean.
Stayed 1 night in Dec 2023
Response from FD on 1 Jan 2024
thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and friendly staff.
Stayed 1 night in Dec 2023
Response from FD on 1 Jan 2024
thank you for staying with us. we appreciate your time and feedback.

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bueno
Bueno
Stayed 2 nights in Dec 2023
Response from FD on 1 Jan 2024
thank you for staying with us .we appreciate your time and feedback.

8/10 Good

Jerry

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from FD on 1 Jan 2024
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Coy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from deborah jones on 28 Dec 2023
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean and comfortable hotel with friendly staff. The room layouts are great, and I saw a recycling bin! That's big for Georgia.
Stayed 2 nights in Dec 2023
Response from deborah jones on 28 Dec 2023
Thank you for staying with us. we appreciate your time and feedback.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad place
Not a bad place to stay. Was told it was a new hotel but the furnishings seem a bit worn. Housekeeping was great. Breakfast was ok but the coffee was awful. Went to Starbucks across the street. We only come for long weekends since we have family in Ellijay so will probably stay there again, and just bring my own coffee since there is a Kuerig in the room.
Stayed 4 nights in Dec 2023
Response from deborah jones on 28 Dec 2023
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and neat
Stayed 2 nights in Dec 2023
Response from FD on 18 Dec 2023
Thank you for staying with us . we appreciate your time and feedback.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice visit beautiful clean hotel would stay again
Stayed 1 night in Dec 2023
Response from FD on 16 Dec 2023
THANK YOU FOR STAYING WITH US.WE APPRECIATE YOUR TIME AND FEEDBACK.

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk said if we went through the website we would get the room for $100.00 a night that did NOT happen and then we got in the room and had roaches in the room… front desk lady’s really rude and unhelpful and unprofessional, very disrespectful
Stayed 1 night in Dec 2023
Response from FD on 11 Dec 2023
Thank you.

10/10 Excellent

Betsy

Liked: Cleanliness, property conditions & facilities
The only thing we didn’t like was is was very loud in the room above us. So it was very hard to sleep.
Stayed 1 night in Dec 2023
Response from FD on 11 Dec 2023
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, very cheery and helpful. The room was nice and comfortable. Only issue was , I believe this was a handicap shower. The sprayer which was adjustable sprayed the whole bathroom no matter how I adjusted it. The breakfast was excellent!
Stayed 1 night in Nov 2023
Response from FD on 11 Dec 2023
thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FD on 11 Dec 2023
thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great, helpful and friendly
Stayed 3 nights in Nov 2023
Response from FD on 11 Dec 2023
thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FD on 11 Dec 2023
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Jairo, Wellington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quit
Stayed 5 nights in Nov 2023
Response from FD on 28 Nov 2023
thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experince.
Stayed 4 nights in Nov 2023
Response from FD on 27 Nov 2023
Thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Newer hotel near tons of restaurants and close to downtown Ellijay.
Stayed 1 night in Nov 2023
Response from FD on 22 Nov 2023
thank you for staying with us. we appreciate your time and feedback.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the shower at all. Curtain did not keep water from spreading all over the floor in bathroom.
Stayed 1 night in Nov 2023
Response from FD on 22 Nov 2023
thank you