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"I stayed here for 2 nights in April 2026. I do not recommend for the following reasons: 1. The hotel is dated/old and does not look kept up 2. No mini fridge in the rooms 3. The gym is small, and no are sprays provided to wipe down machines after use 4. The pool water is very cold 5. Parking is an extra $150 pesos per day 6. Breakfast is extra $300 - you can get a great breakfast around the corner for half the price 7. The staff member for our arrival was not friendly, snobby, and not helpful 8. You can find other nicer and well-maintained accommodations for a better price "

"Excellent menu, excellent staff. Very good food experience"

"Nos encanta por su instalaciones, limpieza y atención"

"The only thing I like about the hotel was the location."

"Just returned from a 3 night stay ... so glad we chose Hacienda El Santuario. A great location, beautiful property, fantastic staff. Can't wait to return!"

"Foreigners BE CAREFUL BOOKING!!! They gave us a room with bad plumbing and when I told them about it the guy just went to spray fabuloso. The problem was interior and they knew it. Also be careful for additions charges, the entrance to enter makes no sense. This is nothing like the Krystal in Cancun. I would recommend going elsewhere!"

"Great location and staff were amazing!"

"It was an ok stay. Booked during off season so price was very reasonable. Probably would not stay at regular price. Few windows for viewing but made up by nice rooftop with small pool. Staff except a few were apathetic about our staying there. Breakfast was so basic with watered down coffee and juice and no black tea and cheap herbal teas. Desayuno señora was muy simpático y accommodating. Guys helpful with room and luggage needs. Would try other places next time but their location was pretty good. "

"Property is very nice, clean and staff especially Andres was extremely helpful and friendly! We stayed in room #7 it had a skylight so we got some daylight in the room during the day and wasn’t so dark. The showers ceiling was peeling off & was turning moldy, it had no ventilation only a small window for which couldn’t be opened much because of privacy (room was next to the reception area). Room was stuffy had no windows except for the one in the bathroom, we kept the fan on for most of the time. When booked we overlooked that the property did NOT have AC, luckily it didn’t get too hot however it did rain making it very humid. Good location 3 minute walk to El Mirador and Bus stop was across the street paid 10 pesos to El Centro a 5 minute drive. "