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Reviews of Soho Boutique Puerto

Soho Boutique Puerto
Avda De La Bajamar s/n, El Puerto de Santa Maria, Cadiz

Reviews

7.8

Good

Rating 10 - Excellent. 49 out of 198 reviews" "
Rating 8 - Good. 93 out of 198 reviews" "
Rating 6 - Okay. 37 out of 198 reviews" "
Rating 4 - Poor. 14 out of 198 reviews" "
Rating 2 - Terrible. 5 out of 198 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it for a short visit
Very welcoming , we only stopped for night but the room extremely, clean and spacious , pretty simple but everything we needed ,check in was effecient and pleasant , loved the rooftop pool as though October was 26+ and great for a dip and relax after walking round town. Underground parking was easy to use and decent value at 8€ a night. Great spot amongst the bodegas so quiet at night but only 5 mins walk into the old town action which was pretty buzzy on a friday night. Good value overall
Stayed 1 night in Oct 2021

8/10 Good

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for that area, but has few downsides.
The hotel is ok. You feel people try their best for you to enjoy the place. Overall it is quite clean and comfortable. However, there were no enough electric outlets. I merely wasn’t able to charge my phone. And laptop. It was a bit strange. Had to unplug the hotel’s landline. Also the mattress was very cheap. Not quite confortable. But again, overall it is a nice hotel. I couldn’t fond anything similar around there… for this price.
Stayed 1 night in Jul 2021
Response from Customer Service Department on 14 Aug 2021
Dear Alexey, Thank you very much for choosing us for your last stay in El Puerto de Santa María and by your fantastic rating. However, we regret not having been at the height of your expectations in terms of the room, and take note for future reforms. In any case, we hope to have a new opportunity to welcome you again very soon. A warm greeting

8/10 Good

jeffrey

Liked: Property conditions & facilities, room comfort
Dependable
Second stay there. Reliable. Nice rooftop pool.
Stayed 3 nights in Jul 2021
Response from Customer Service Department on 14 Aug 2021
Dear Jeffrey, Thank you for your positive valuation. The goal of our daily work is to offer memorable stays and we are thrilled to know that with you we have achieved this. Please, do not hesitate to contact us for anything you may need. A warm greeting

6/10 Okay

Maria E

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff that work there are friendly. The room was very deteriorated, the lamps close too the bed were broken, we have to asked to be removed because one was practically on our head. Furniture need to be updated. Breakfast was okay.
Stayed 3 nights in Jul 2021

8/10 Good

doug

Liked: Staff & service
Stayed 3 nights in Jan 2020

10/10 Excellent

JfBee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The tub was the perfect size and I like how they have a pool on the rooftop.
Stayed 1 night in Sep 2019

6/10 Okay

Marilynn, San Diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
NoGo Boutique Ever
This hotel didn’t meet my expectations and was disappointed with the room, carpet was old, the bed was minimally comfortable, was unable to use the luggage cart as it wouldn’t fit in the elevator! Substandard.... didn’t chance eating there! Locale was absolutely horrible, was unable to actually find it initially! Not ever again would I book there! Btw I’m not knowing what hotels photos was used because that photo is a total fabrication!
Stayed 3 nights in Jul 2019

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool although was open didn't have bar services open etc and weather was ideal for it to be in use.
Stayed 1 night in May 2019
Response from Jesús on 29 Aug 2019
Dear Alison, On behalf of myself and all the staff at the hotel, we would like to thank you for having chosen us for your stay in Soho Boutique Puerto***, as well as taking the time to fill in our quality questionnaire. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Your positive comments are valuable and will help us with our continuing effort to improve the quality of the services you our guests. I will be very happy to welcome you personally next time you visit us Thank you again for choosing our hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel rather tired ,in need Of refurbishing.Breakfast very very poor.
Stayed 1 night in Feb 2019
Response from Customer Service Department on 13 Feb 2019
Good afternoon, First of all thank you for sharing your impressions of Hotel Soho Boutique Puerto***. We regret not having fulfilled your expectations with respect to the furniture and breakfast, but we appreciate the feedback that will enable us to improve our product. Receive a warm greeting Customer Service Department

8/10 Good

Rose, White Rock BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Staff very helpful. Room was very comfortable. Quiet. Buffet dinner was decent.
Stayed 1 night in Sep 2018
Response from Customer Service Department on 24 Sept 2018
Dear Rose, thank you very much for your excellent rating and for your wonderful words on the staff of the Soho Boutique Puerto. We are pleased that your experience has been excellent and hope to welcome you back soon. Kindest regards,

8/10 Good

Edmund

Liked: Cleanliness, staff & service, room comfort
National day trip
Nice hotel with rooftop pool. Room modern and clean, although I found the mattress too hard and struggled to sleep. Buffet dinner was awful with most items cold, salad starter was ok. Do yourself a favour and eat dinner out at Santa Maria lovely restaurants. Having said that, breakfast was good. Overall ok for one night, wouldn’t want to stay longer
Stayed 1 night in Sep 2018
Response from Customer Service Department on 14 Sept 2018
Dear Mr. Edmund, thanks for your comment. We are glad that you enjoyed our wonderful location. We regret not having fulfilled their expectations concerning the buffet dinner; It is a pity that you did not tell us about this problem during your stay, so we could have been able to solve the problem immediately. We hope to have the opportunity in the future to provide you a wonderful stay in Soho... Receive a warm greeting

10/10 Excellent

Jeffrey, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, good value.
All was great. Walking distance to downtown restaurants. All very clean. Rooftop pool was nice but a bit crowded. Room could have been bigger but I had a private patio with river view twice as big as room. Staff very friendly and efficient.
Stayed 4 nights in Aug 2018
Response from Leticia Garrido on 8 Aug 2018
Dear customer, Thank you for taking your time in this satisfaction survey that make us improving. Kind Regards, Leticia Garrido

4/10 Poor

analucia travel, uk

Disliked: Cleanliness, staff & service, property conditions & facilities
All the previous negative reviews are correct
Having stayed in the sister hotel in Jeez I thought I would give it a go just in case. In summary the hotel is out-dated, needs a lot of money spent on a refurbishment, open the bar and restaurant (both closed even though there are lots of menus pushing them), reception staff need to be retrained on customer service, avoid rooms on the top floor as the pool pump is on until 21:30. I normally stay at a small pension up the road which I will be going back to. This hotel has the potential of being amazing with some work.
Stayed 2 nights in Oct 2017

6/10 Okay

Wilson, NYC

Nice Hotel within a walking distance to downtown.
Quiet neighborhood and hotel staff was helpful. Safe and clean area in PTO Santa Maria. I would recommend to everyone. It does have room for improvement by updating their television sets.
Stayed 9 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jo, NI

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Convenient for Cadiz
Hotel is a bit tired but the bedrooms are very clean and the rooftop pool had a cool breeze. Parked in public car park for €3 per day. Ferry to city costs €2.60. Runs til 10pm and takes 30mins. 5 minutes walk to local restaurants. I would recommend this hotel if you need parking. The city has tight streets.

6/10 Okay

Lioubov, London

Disliked: Staff & service, property conditions & facilities, room comfort
useful
close to Cadiz

10/10 Excellent

Michael, Lowestoft

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El puerto de Santa Maria
Hotel was very clean, staff friendly & helpful. Hotel located only a short distance from town centre & ferry port to Cadiz.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bill, Kenmore, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
The hotel has a very convenient location - across the road from the ferry to Cadiz and on the same street as the Osborne sherry bodega. On checking in we were given a choice of a room with either a river view or a courtyard view. The room was a good size and clean. The ferry trip to Cadiz was cheap and took about 35 minutes. We parked the car in the hotel car park which is under the hotel. The staff were friendly and helpful. We would definitely stay at this great hotel again.

2/10 Terrible

Dorota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointed
Very poor room design and no comfort. My husband and I booked 10 hotels for this vacation in Spain and that one was the worst. Fortunately we spent only one night there. Total disappointed by the room especially when you enter the hotel and see its well designed hall and then you enter a grayish painted, poorly designed room, you would feel nothing but sadness. Plus not polite clerks at check-in. Good restaurants in town though. Good location.

10/10 Excellent

Jim, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel in great location
Well located and comfortable in friendly town and for excellent, cheap ferry to Cadiz.

8/10 Good

Brian and Ruth Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for trips to Cadiz
We selected the hotel largely because of its proximity to the ferry crossing to Cadiz. Our room overlooked the river and was fine. Staff are very helpful and the rooftop pool is a real bonus. Breakfast is ok and we managed to find something each morning to start the day off. We really enjoy spanish food and there is an excellent choice of bars in the area. There is a bar on the front next to the hotel which offers good tapas at very reasonable prices. We managed to park our car each day on the road and thus avoided the hotel parking charges. The area is a port and accordingly does not offer any real sight seeing opportunities. The town beach is fine, although a 15 minute walk from the hotel. Cadiz is a great place and the ferry crossing across is quick and reasonably priced. Overall, the hotel offers good value for money.

8/10 Good

Francesco, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
We booked this hotel thinking is was in Cadiz "city" and then realised it was in Santa Maria, in the Cadiz "region". This turned out to be a good mistake as Santa Maria is a really nice and vibrant little town. We spent only one night there and loved it.

10/10 Excellent

Strachans, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful retreat from the rain during Carnival
Convenient to ferry to Cadiz. Helpful staff and lovely relaxing atmosphere in the gracious spacious lobby bar. Lovely European mix in buffet breakfast.

10/10 Excellent

Jim, Courtenay, Vancouver Island Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jim Vancouver Island
Great hotel and right beside ferry to Cadiz

6/10 Okay

susan, Almeria, Spain

Liked: Cleanliness, property conditions & facilities
Real Shame
The Hotel was lovely, apart from the bar closing early every night and very early on new years eve. The area of Puerto Santa Maria was badly let down by dog poo on every pavement, so one had to be very careful where one stepped.

8/10 Good

Jim, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel 10 km from Cadiz
Very pleasant hotel. Our room was small, but entirely adequate. The hotel is attractive and quite inexpensive, with a pleasant interior patio for dining. The area, the port of Santa Maria, is not particularly interesting and it is a long way from Cadiz historic center, which we wanted to see. Fortunately we were in a rental car, but had we arrived by train we would have had an expensive taxi ride to the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

José Manuel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

4/10 Poor

Jorge

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

SEBASTIAN

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Pablo

Travelled with partner
Liked: Staff & service, amenities
El precio en el que cogimos la reserva, inferior a otros hoteles que habiamos visto y la situación privilegiada, al lado de la Playa La Puntilla y del Castillo de San Marco.
Stayed 2 nights in Aug 2021

2/10 Terrible

Felisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una decepción
El alojamiento es muy viejo, hay mucho ruido en las habitaciones , las tuberías suenan muchísimo las puertas y el mobiliario de los dormitorios es muy viejo. Me ha decepcionado bastante. La moqueta, da grima Le falta una buena reforma, Lo único que tiene bien es la fachada
Stayed 1 night in Jul 2021
Response from Departamento de atención al cliente on 14 Aug 2021
Estimado cliente, Muchas gracias por compartir con nosotros sus impresiones sobre el Soho Boutique Puerto *** Sentimos no haber alcanzado sus expectativas en esta ocasión. Haremos lo posible para mejorar en todos los aspectos. Atentamente

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Me gusto en general pero cuando subí al pasillo enmoquetado y habitación enmoquetada me decepcionó totalmente. Si hubiese distinguido la moqueta en las fotos no lo hubiese elegido
Stayed 3 nights in Jul 2021
Response from Departamento de atención al cliente on 14 Aug 2021
Estimado cliente, Agradecemos sinceramente sus comentarios expuestos en dicho cuestionario, que son la mejor herramienta para conseguir día a día elevar el nivel de satisfacción de nuestros clientes. Expondremos sus valiosos comentarios en nuestra próxima reunión de mejora, con el fin de solucionarlo lo antes posible y poder ofrecerle un excelente servicio, en su próxima visita al hotel. Esperamos nos quiera brindar otra posibilidad en un futuro para proporcionarle una estancia maravillosa en el Soho Boutique Puerto *** Reciba un cordial saludo

6/10 Okay

Eduardo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Departamento de atención al cliente on 14 Aug 2021
Estimado Eduardo, Muchas gracias por tomarse unos minutos para compartir con nosotros la valoración de su estancia. Esperamos poder recibirle próximamente y quedamos a su disposición para todo lo que pueda necesitar. Reciba un cordial saludo

6/10 Okay

Jose Luis

Liked: Staff & service, room comfort
Olor muy desagradable
La Ubicacion del hotel una maravilla, cerca del corazon del puerto de santa maria y pegado al Ferry que te lleva a cadiz, pero cada vez que entrabamos a la habitacion habia un olor muy fuerte y desagradable a desagüe y eso nos jodio la estancia.
Stayed 2 nights in Jul 2021

10/10 Excellent

Cristina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Departamento de atención al cliente on 14 Aug 2021
Estimada Cristina, Para nosotros es un orgullo haber contribuido a que su estancia en nuestro hotel haya sido de su agrado y que nuestro servicio haya estado a la altura de sus expectativas. Será una gran satisfacción para todos nosotros poder contar con Ud. de nuevo entre nuestros huéspedes y si nos brinda esa oportunidad, estaré encantado de darle personalmente la bienvenida. Esperando poderle saludar personalmente en su próxima visita, Reciba un cordial saludo,

8/10 Good

Dolores

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien y muy cómodo con la ventaja de parking en el mismo hotel
Stayed 4 nights in Jun 2021
Response from Departamento de atención al cliente on 14 Aug 2021
Estimada Dolores, Muchas gracias por su maravillosa valoración. Todo el equipo se alegra de leer que su experiencia con nosotros ha sido memorable y espera tener el placer de recibirle muy pronto de vuelta a su nueva casa gaditana. Reciba un cordial saludo,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021
Response from Departamento de atención al cliente on 29 June 2021
Estimado cliente, ¡Muchísimas gracias por su maravillosa valoración! Nos alegra ver que califica su estancia de "Excelente". En el Soho Boutique Puerto *** nos encanta cuidar hasta el mínimo detalle de la estancia de nuestros huéspedes. Esperamos ver a la familia al completo de nuevo muy pronto y quedamos a su disposición para lo que necesiten. Reciba un cordial saludo,

8/10 Good

Jorgen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Departamento de atención al cliente on 29 June 2021
Estimado Jorgen, Muchas gracias por su maravillosa valoración. Todo el equipo se alegra de leer que su experiencia con nosotros ha sido memorable y espera tener el placer de recibirle muy pronto de vuelta a su nueva casa gaditana. Reciba un cordial saludo,

8/10 Good

INMACULADA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from CA on 30 May 2021
Muchas gracias por su visita en nuestro hotel, ha sido un placer tenerles con nosotros. saludos cordiales

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from CA on 30 May 2021
Muchas gracias por su visita en nuestro hotel, ha sido un placer tenerles con nosotros. saludos cordiales

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación calidad precio
Está muy bien situado. Por la noche es tranquilo y se duerme bien. La habitación es de buen tamaño, la cama es cómoda y está todo limpio. El personal atiende bien y te ayuda en todo lo que puede.
Stayed 1 night in May 2021
Response from CA on 30 May 2021
Muchas gracias por sus amables comentarios. Esperamos poder contar con su visita en futuras ocasiones saludos cordiales

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Hotel muy agradable y bonito. Buen trato. Muy limpio. Céntrico. Muy recomendable.
Stayed 2 nights in May 2021
Response from CA on 30 May 2021
Muchas gracias por sus amables comentarios. Esperamos poder contar con su visita en futuras ocasiones saludos cordiales

8/10 Good

Valentin

Stayed 2 nights in Feb 2020

6/10 Okay

Noelia

Travelled with family
Liked: Staff & service, room comfort
El estado de la bañera era asqueroso. Alrededor de las agarraderas de la bañera negro y lleno de moho. Lo demas un poco viejo pero aceptable para un tres estrellas. El personal de recepcion inmejorable, muy agradables y atentos.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

LUIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con calidad y buen precio ubicación extraordinaria en el Centro de la ciudad y amplias zonas de parking. Lo que un viajero de negocios necesita.
Stayed 2 nights in Sep 2019

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019