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Reviews of Hapimag Resort Edinburgh

4 out of 5
Hapimag Resort Edinburgh
7 Rothesay Terrace, Edinburgh, Scotland

Reviews

9.8

Exceptional

Rating 10 - Excellent. 302 out of 348 reviews" "
Rating 8 - Good. 35 out of 348 reviews" "
Rating 6 - Okay. 8 out of 348 reviews" "
Rating 4 - Poor. 3 out of 348 reviews" "
Rating 2 - Terrible. 0 out of 348 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome.
Stayed 1 night in Mar 2024
Response from Shilpa on 31 Mar 2024
Dear Mr Colin Thanks for the review, We are glad to know that you had a good carefree stay with us. We hope to welcome back you in future.Your Hapimag Team

10/10 Excellent

Charchit

Stayed 1 night in Feb 2024
Response from Shilpa on 17 Feb 2024
Dear Charchit Thanks for the review , We are glad to know that you enjoyed the stay with us. Looking forward to welcoming you again .Kind RegardsShilpa

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shilpa on 5 Feb 2024
Dear Amy Thanks for the rating us , We are looking forward to welcome back you in future .Kind RegardsShilpa

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUTSTANDING !!!
The best hotel I have ever stayed in , so cozy and the stay was so perfect , the staff are so welcoming and friendly. The bed was extremely comfy and the room was immaculate, the room was absolutely stunning with the most beautiful ceilings had such an old charm about it. The bathroom was perfect, I loved we had a smart tv in our room so we could watch Christmas films. It was the perfect winter getaway we will definitely be back thank you so much Hapimag hotel you made our stay in Edinburgh absolutely perfect the dream hotel.
Stayed 5 nights in Dec 2023
Response from Shilpa on 5 Feb 2024
Dear Leah Thanks for writting the lovely review , We are glad to know that you enjoyed the stay with us. We are looking forward to welcoming you here in future .Kind RegardsShilpa

10/10 Excellent

KADAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Raul on 23 Dec 2023
Dear Kadam, thank you for taking the time to write the this feedback. We are happy that you enjoyed your stay with us.Best whises, Raul

10/10 Excellent

William

Stayed 2 nights in Dec 2023
Response from Raul on 23 Dec 2023
Dear William, thank you for taking the time to write the this feedback. We are happy that you enjoyed your stay with us.Best whises, Raul

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Shilpa on 19 Dec 2023
Dear StephenMany thanks for taking you time to review us We are glad that you enjoyed your stay and hope to welcome you back.Kind regardsShilpa

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Raul on 23 Dec 2023
Dear Angela, thank you for taking the time to write the this feedback. We are happy that you enjoyed your stay with us.Best whises, Raul

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our apartment was fantastic in every way - spacious, spotless, comfortable, and Hapimag was a joy to stay at. The staff were very welcoming and helpful. Our room was ready early which was a bonus, but Hapimag were happy to look after our luggage in any case. Although there is no catering on site, you can order breakfast items to be picked up from reception the next day, and the on-site 'honesty box's shop covered the few things we needed. In terms of location, Hapimag is approximately 10 minutes walk from the western end of Prince's Street - perfect. All the benefits of being close to the key attractions yet with the relative peace and grandeur of the Georgian New Town. My husband and 2 grown up daughters were very happy and comfortable in our suite - it was a true home from home. Thank you Hapimag for your wonderful service!
Stayed 3 nights in Dec 2023
Response from Shilpa on 6 Dec 2023
Dear JullieThank you very much for taking time to write this lovely review for us, We are glad that you enjoyed the stay with us. We are looking forward to welcoming back you in future .Kind RegardsShilpa

10/10 Excellent

Sheila Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel. old world charm. loved our accomodations. Front desk excellent
Stayed 4 nights in Oct 2023
Response from Sandy on 7 Nov 2023
Hello Sheila,thank you so much for your nice feedback. We are happy that you enjoyed your stay with us. Best wishes,Sandy

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elegant hotel within walking distance of main attractions in Edinburgh. Large classic room at the rear of hotel but on top floor. So far reaching views over new town. Pleasant staff and good value.
Stayed 3 nights in Oct 2023
Response from Shilpa on 28 Oct 2023
Thank you so much for your fabulous feedback. We are very happy that you enjoyed your stay with us. We are looking forward to welcoming you back soon.Best wishes,Shilpa

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Shilpa on 27 Oct 2023
Dear Mr Graham,thank you so much for your feedback. We are very happy that you enjoyed your stay with us. We are looking forward to welcoming you back soon.Best wishes,Shilpa

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it felt like little apartments. The bathroom was perfect with a large tub and a rainfall shower. The room was very clean and we had a beautiful view of the city. We will be back.
Stayed 4 nights in Oct 2023
Response from Raul on 22 Oct 2023
Dear Marissa, thank you for taking the time to write the this feedback. We are happy that you enjoyed your stay with us.Best whises, Raul

10/10 Excellent

Kristan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was extraordinary. Absolutely exquisite and the room was luxurious, excellent amenities, stunning decor, great view, quiet upscale neighbourhood. I could go on and on...
Stayed 1 night in Oct 2023
Response from Sandy on 12 Oct 2023
Dear Kristan,thank you so much for taking the time to write this nice feedback. We are very happy that you enjoyed your stay with us so much. Kind regards,Sandy

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet and comfy place to stay in Edinburgh!
I was blow away at the size and comfort of the rooms my friends and I stayed. The rooms were huge and I did not want to leave! The view from one of the rooms was spectacular, the other was on a lower level, however, we did not stay in our rooms with so much to explore! Peter was delighful while checking us in and giving us the lay of the land. I would highly recommend anyone stay at Hapimag Resort!
The view from my room!
Right out front of the hotel about a 5 min walk to everything!
Stayed 2 nights in Sep 2023
Response from Shilpa on 11 Oct 2023
Dear Daniel,Many thanks for taking your time to write the review We are glad you enjoyed your stay and hope to welcome you back soon.Kind regardsReception Team

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from Max on 2 Oct 2023
Dear Alex,Many thanks for taking your time to rate us on Expedia.I am happy to know that you enjoyed your stay and hope to see you soon.Best regardsMax

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great staff
Stayed 1 night in Sep 2023
Response from Shilpa on 24 Sept 2023
Dear Anthony , many thanks for your lovely review . We are very happy that you enjoyed your stay and hope to welcome you back soon.Best regardsReception Team

6/10 Okay

Desmond

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is tired and unloved. But the rooms are spacious. Way overpriced
Stayed 1 night in Sep 2023
Response from Max on 18 Sept 2023
Dear Desmond,Thank you for your review on Expedia and thank you for sharing your experience with us.Best regardsMax

4/10 Poor

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
2 issues that prevented me from rating a perfect. First the mattress was horrible, you can feel the internal springs as you lay in the bed. The mattress desperately needs replacement. If my stay was longer i would have checked out because of it. Second the pull cords for the blinds EASILY comes apart when you pull making raising and lowering the blinds frustrating. The property is aware of this inconvenience so it should be addressed. The property is excellent and room was amazing, if the matress issue is resolved I will be back in a heartbeat.
Stayed 3 nights in Jun 2023
Response from Max on 6 July 2023
Dear Barry,Many thanks for taking your time to rate us on Expedia and to let us know about the issues that you enconter in your stay. At the end of 2022, we did out rollup replacement of all the matresses in the rooms, but we will investigate as you should't feel the springs as it is a quite new matress. The pull cords for the blinds should have enough power to hold togueter when you pull it, it does comes apart for health and safety concerns but you should be able to pull the cords normally. Sorry for the inconvinience and we really hope to welcome you back again.Kind regardsMax HeidrichResort Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Max on 6 July 2023
Thanks for taking your time to rate us on Expedia.Hope to welcome you back shortly.Kind regardsMax

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my room was amazing and the location of the hotel is prefect, not having onsite catering is no issue what so ever as so close to Prince's street. i would certainly return here on my next visit
Stayed 2 nights in Jun 2023
Response from Miriam on 16 June 2023
Dear Sam, Thanks for your feedback. We are glad to hear that you appreciated your suite and our location. Looking forward to hosting you again in the near future. All the best, Hapimag Team

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Max on 13 June 2023
Dear Bryan,Many thanks for rating us on Hotels.comHope you had a great stay and hope to welcome you back.RegardsMax

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Shilpa on 31 May 2023
Dear Alica,Many thanks for the lovely review . We are glad to hear that you enjoyed the stay and hope to welcome you back soon.Best regardsReception team

10/10 Excellent

Erik

Nice staff, even called me to see when I'd be arriving. Clean and spacious suite, bidet and full-length whirlpool with a great view. No complaints!
Response from Miriam on 18 May 2023
Dear Erik, Thanks for your great feedback. We are delighted to hear that you appreciated our suites and services. Hope to welcome you again in the near future. Best regards, Hapimag Edinburgh Team

4/10 Poor

Jin-Moo

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Spacious rooms, large bathrooms.
Stayed 2 nights in May 2023
Response from Max on 16 May 2023
Dear Jin-Moon,Thank you for you review on Expedia. We would love to know more about your stay, it is understandable that you enjoy our spacious rooms and large bathrooms but your score us low. I hope you enjoyed Edinburgh.Kind regardsMax

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property, comfortable and close to restaurants, public transportation. The staff are amazing , so helpful and kind . Our room a Grand Suite was so lovely . Truly a home away from home . Will stay here again when we go back to Edinburgh!
Stayed 6 nights in May 2023
Response from Miriam on 15 May 2023
Dear Donna, thanks for giving us your feedback. It's very nice to hear that you really appreciated your stay with us. And hope to welcome you again ! All the best, Hapimag Team Edinburgh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Wonderful stay, highly recommend. Great, quiet location, with reasonable walk to castle etc. I wasn't a fan of the (slightly tired) mattress but my wife was comfortable.
Stayed 2 nights in May 2023
Response from Miriam on 15 May 2023
Dear guest, thanks so much for your feedback! We are delighted that you enjoyed your stay with us. Hope to welcome you again soon !All the best, Hapimag Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edinburgh delight
Very nice place to stay, 10 minute walk from Edinburgh Castle. The only downside was it was hard to find the parking lot. On the plus side, the receptionist stayed well past her normal quitting time just to ensure that we made it safely to our lodging. My only suggestion is that clear instructions on how to find the parking lot be given with the reservation. Other than that, it was a great stay
Stayed 2 nights in May 2023
Response from Kamila on 12 May 2023
Dear Robert, Thank you very much for the positive feedback. Is great to hear you enjoyed your staying with us. We will make sure the information for the car parking is clear . Best Wishes,

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A really nice stay! Hapimag is located on a quiet terrace in Edinburgh with some nice architecture. It’s walkable to most major attractions in the city but is just far enough away to be quiet. There’s a nice Honesty Shop where you can pick up some light snacks and drinks and pay when you leave. The premises and the rooms were very clean, and the staff very helpful and friendly. There’s no restaurant on site but they have a deal with a nearby B & B that allows you to purchase breakfast vouchers. Would highly recommend this place to anyone visiting Edinburgh.
Stayed 5 nights in Apr 2023
Response from Kamila on 8 May 2023
Dear Nicholas, Thank you so much for the kind review. Lovely to hear positive feedback and we are very happy that you enjoyed your stay.I will be delightful to share this with our staff. Looking forward to your next visit,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gen
Absolute gem... beautiful accomodation, big rooms, clean, located in the central of Edinburgh, happy staff and more. We loved it here and hope to come back when we need to visit Edinburgh again.
Stayed 1 night in Apr 2023
Response from Kamila on 1 May 2023
Dear Andrew, Thank you so much for the lovely review.We are so so glad, that your staying was exceptional and you enjoyed our resort. I will be happy to share this with the staff.Hope we will see you soon!

8/10 Good

Anitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the grand suite and it is a very spacious apartment that has a seating area with sofa and chairs, a small dinette, big bathroom with a huge bathtub and a bidet along with a shower. We were on the 3rd floor apartment with windows overlooking the street in front. Lovely view of the small garden with cherry blossoms. The apartment has 4-5 large windows letting in plenty of sunshine when the sun is out. The property is on a very quiet residential street and is about 10 mins walk from the haymarket station and any dining. It felt very safe walking in the area at night. The staff is friendly and they bring you anything you may need that is not available in the honesty bar. What I didn’t like: 1. The shower is tiny and has only a metal shelf to keep all your products. The shelf space over the sink is also very small. Small hand soaps are provided. 2. There are no shades for privacy. You have to pull the curtains closed and they’re heavy. 3. The bed is horrendous. It’s lumpy, and very uncomfortable. The room also gets very hot at night. 4. The bathroom though large, is very dated. I’m not sure if that’s for ambience but it’s not practical. The bidet has two faucets for hot and cold and this didn’t make sense to me. The water pressure was low throughout.
Response from Max on 2 May 2023
Dear Anitha,Many thanks for leaving your feedback to us.It is very nice to receive a post stay review as it is an great way to improve our product. I will be looking into your points that you did not like togueter with the maintenance team. I hope to welcome you back soon.Kind regardsMax HeidrichResort Manager

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and most comfortable room
I cannot recommend Hapimag hotel highly enough. Easily the most comfortable room I have stayed in. Very well appointed. Stocked with everything one could need. They even provided a full dinning set for two. Great location and just a beautiful room and establishment.
Stayed 4 nights in Apr 2023
Response from Miriam on 15 Apr 2023
Dear Olga, thank you very much for your lovely review. We are thrilled to know that everything was to your satisfaction during your stay, especially our rooms and our location. We look forward to seeing you again soon. Best regards, Hapimag Team

10/10 Excellent

Jaysson, Liss

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Happimag. Raul and the staff were really helpful. The rooms a great - really roomy and we’ll appointed. Would be great if there was an on property kitchen - no breakfast. HOWEVER, the hotel will get you great pastries and the honesty shop has a good selection of sliced meats, cheese and spreads - so a diy breakfast is available. Recommended!
Stayed 1 night in Apr 2023
Response from Kamila on 3 Apr 2023
Dear Jaysson, Thank you very much for the feedback. We are very glad that you had enjoybale stay with us, hopefully we will se you soon in near future.

10/10 Excellent

Greig

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel !
Stayed 1 night in Mar 2023
Response from Sandy on 29 Mar 2023
Thank you for taking the time to leave your feedback. We are happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great design of the room, convenient location.
Stayed 1 night in Mar 2023
Response from Sandy on 29 Mar 2023
Thank you for taking the time to leave your feedback. We are happy that you enjoyed your stay with us. We hope to see you soon again.

10/10 Excellent

andrew

Stayed 1 night in Mar 2023
Response from Kamila on 20 Mar 2023
Dear Andrew, Thank you very much for the high rating.We are glad you have a wonderful time.All the best!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Huge room! Great and reasonably priced pastries and breads available for breakfast. Very private. Edinburgh lodging/hotels were very expensive the weekend we went in because of the Six Nations rugby which we were not aware of but Hapimag was a great deal for 3 of us given the size of the suite. Full bed and bath including shower and jacuzzi tub and then a separate dining and sitting area with shower and pull down beds.
Stayed 3 nights in Mar 2023
Response from Max on 14 Mar 2023
Dear Martin,Many thanks for taking your time to rate us on Expedia. We are very happy to know that you enjoyed your stay and hope to welcome you back in the near future.Kind regardsMax

10/10 Excellent

john

Stayed 1 night in Mar 2023
Response from Sandy on 7 Mar 2023
Hello John, thank you for your positive feedback.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Kamila on 25 Mar 2023
Dear Richard, Thank you very much for the rating. We hope we will see you again in the future,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden wee West End gem!
Amazing place tucked away in the West End. Beautiful townhouse with so much room- very well presented and the reception could not have been friendlier . We had room 17 with great views/huge windows, plenty of room and huge bathroom, clean and with bath and shower . good amenities and very comfortable bed. Have been to many hotels locally and would return to this one in a heartbeat- already booking next trip- easy walking distance to city centre ( we were visiting liquid room) Thank you
Stayed 1 night in Feb 2023
Response from Sandy on 1 Mar 2023
Hello Christopher. Thank you so much for taking the time and write this amazing review. We are happy to read that you enjoyed your stay with us so much and that you ll be back soon.

8/10 Good

Neill

Stayed 1 night in Feb 2023
Response from Kamila on 18 Feb 2023
Dear Neil, Thank you,Best Wishes

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly reception, perfect hotel parking but limited hotel ground spaces, plenty of public parking at a higher rate available at front of hotel. Ubers are readily available to get you anywhere. Honesty bar at reception is a nice touch.
Stayed 1 night in Feb 2023
Response from Kamila on 15 Feb 2023
Dear Craig, Thank you very much for the lovely feedback. We are very happy your stay was memorable and you had a great time. Hopefully see you again in future,Best Wishes

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally good
Exceptionally good room - extraordinarily spacious, comfortable, high quality and clean. Very luxurious and superb value for money. Great staff on reception. Made our long weekend in Edinburgh even more delightful. This arrangement of luxury 'hotel' without-a-restaurant works so well in a city like Edinburgh where there are so many interesting places to eat. The one thing that perturbed us before arrival was the name - we're happy to advise potential guests to ignore any doubts on that score.
Stayed 2 nights in Jan 2023
Response from Miriam on 1 Feb 2023
Dear Andrew, Thanks very much for this lovely review. We are delighted to hear that you enjoyed a pleasant stay with us and you would reccomend us to potential guests.Hope to welcome you back soon. All the best, Hapimag Team Edinburgh

8/10 Good

Mandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Response from Sandy on 4 Jan 2023
Dear Mandeep,thank you for your review. We are happy that you enjoyed your stay with us. Have a great start to the New Year! All the Best, Hapimag Edinburgh.

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Last minute booking over the festive season and was a fantastic stay. We had the one bedroom townhouse suite which was huge. Definately going backs
Response from Sandy on 4 Jan 2023
Dear Colin,thank for taking the time and leaving this review. We are happy that you had such a fantastic stay with us. Have a great start to the year! All the Best, Hapimag Edinburgh.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Max on 29 Dec 2022
Dear Charles,Many thanks for rating us on Hotels.com.I am glad you enjoyed your stay and hope to welcome you back soon.Best regardsMax

6/10 Okay

Dr. Isreal, BOWIE

The heat and hot water went off in the middle of the night at this hotel and guests were offered to stay at a near-by hotel that management selected. The front desk agent was very apologetic and accommodating, however, I overheard him tell another guest that the hotel management would cover the cost if they selected to stay at a more expensive hotel. I wasn't provided that option, therefore all guests are not treated the same. Keep that in mind if you choose to stay here.
Response from Max on 29 Dec 2022
Dear Dr. Isreal,Again, I am very sorry for the inconvinience caused during your stay with us, due to the hot water and heating issues. During this hard time trying to accommodate everyone, we offerec several options, which was either move to the hotel next door complementary, until we get it fixed, or a full refund of your stay, which by that time, you wished to receive the full refund. The other guest you mention, had different circumstances to your own, relating to their own booking agent.Again, I am sorry for your trip to not go as planned and we wish to wecome you back hopefully on another occasion, when the weather improves.Best regardsMax

10/10 Excellent

Freya

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Kamila on 22 Dec 2022
Dear Freya, Thank you for the highstar rating Have a lovely Christmas!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly special place.
A really beautiful very large room. Sitting and dining space. Quality furnishings and bedding. It’s in a great quiet area which is easy walking distance to all attractions. We will definitely use again.
Stayed 1 night in Dec 2022
Response from Kamila on 21 Dec 2022
Dear Francis, Thank you so much for the feedbck, we truly appreciated. We are very happy you enjoyed yourself , hopefuly will see you again in near future!Best Wishes